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Amazon app store game

RAIDERETTE1919
Newbie
‎01-08-2017 06:33 PM

Since my phone system updated I cannot make purchases within any of the apps. I have tried on other devices with no issue. The only thing that is different is this system update.

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vzw_customer_support
Customer Service Rep
‎01-10-2017 06:55 PM

RAIDERETTE1919_ Thank you for reaching out to us. We understand the importance of a working device. Let's get started. What is the make and model of your device? Have you tried uninstalling and reinstalling the application?

TabithaJ_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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RAIDERETTE1919
Newbie
In response to vzw_customer_support
‎01-10-2017 07:02 PM

Hello Tabitha J,

I have a Motorola Droid Turbo.

On Jan 10, 2017 6:56 PM, "vzw_customer_support" <forums@verizonwireless.com>

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vzw_customer_support
Customer Service Rep
In response to RAIDERETTE1919
‎01-10-2017 07:18 PM

RAIDERETTE1919_ Thank you for your speedy reply. Let's continue. Are you currently using Wi-Fi? Is your mobile data turned on? Have you turned your device off after reinstalling the application?

TabithaJ_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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RAIDERETTE1919
Newbie
In response to vzw_customer_support
‎01-10-2017 08:13 PM

Hello Tabitha J,

Yes, I am on WiFi. Yes, I have data service. I have tried turning on and

off my phone, clearing app cache, all my phone cache, I even tried to

factory reset my phone but it freezes so I was never able to complete it.

On Jan 10, 2017 7:18 PM, "vzw_customer_support" <forums@verizonwireless.com>

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RAIDERETTE1919
Newbie
In response to vzw_customer_support
‎01-10-2017 07:02 PM

And yes I have tried uninstalling and reinstalling the app.

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RAIDERETTE1919
Newbie
‎01-16-2017 09:29 AM

Hello,

Now I am getting an internal internet connection issue. How do I fix this? It is not with all of my apps but some of them. I have tried switching from Wi-Fi to cellular data and I still get the message. Please help. I tried factory resetting my phone as well but it just freezes.

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deloused
Master - Level 3
In response to RAIDERETTE1919
‎01-16-2017 07:09 PM

What is the software version of the Amazon App Store that you reinstalled? In the app under settings is the 'Allow In-App Purchases' set to on?

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RAIDERETTE1919
Newbie
In response to deloused
‎01-16-2017 08:02 PM

Hello,

If you read my last post, I cannot get into the app now. It states I have a

internal service issue. It states I need to check my internet connection

however I have tried over wifi and cellular data and it still doesn't work.

Neither does my Verizon cloud app.

This has all started since the system update I received and is becoming

extremely frustrating!

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Ann154
Community Leader
Community Leader
In response to RAIDERETTE1919
‎01-16-2017 08:18 PM

You can find the application version under the phone settings. Open the Apps section in the Settings and scroll down to the specific application and open the App Info screen.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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RAIDERETTE1919
Newbie
In response to Ann154
‎01-16-2017 08:34 PM

Attached is one of the apps info

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Ann154
Community Leader
Community Leader
In response to RAIDERETTE1919
‎01-17-2017 04:11 AM

You can't attach a picture to an email reply to the notification of a new forum post. You have to attach the picture directly in the forum thread.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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RAIDERETTE1919
Newbie
In response to Ann154
‎01-16-2017 08:35 PM

Here is the other app I am having issues with

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deloused
Master - Level 3
In response to RAIDERETTE1919
‎01-16-2017 09:08 PM

No attachments or app information came thru on your forum posts.

When the inernal service message pops up does it have an error number associated with it?

Since its an internal service error affecting certain apps and you now have a newer software version refreshing the app systems can help: 

  1. go to the main menu of your phone.
  2. tap on the option of 'Settings' tab.
  3. tap on the option of 'Applications' tab.
  4. tap on the option of 'Manage Applications' tab.
  5. tap on the Play store app and then after tap on the option of 'Uninstall updates' tab.

Clear Play Store data and cache:

  • Go to Settings > Apps or Application Manager
  • Scroll to All apps and then scroll down to “Google Play Store” app.
  • Open the app details and tap on the “Force stop” button.
  • tap on the “Clear data” button.

Clear Google Play Services cache:

  • Go to Settings > Apps or Application Manager
  • Scroll to All apps and then scroll down to “Google Play Services” app.
  • Open the app details and tap on the “Force stop” button.
  • tap on the “Clear cache” button.
  • Power your phone off & back on.
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RAIDERETTE1919
Newbie
In response to deloused
‎01-16-2017 09:18 PM

Hello,

Not just play store apps are effected so are apps I've downloaded through

Amazon underground. I have cleared all my phone cache several times. I've

uninstalled the apps, turned off the phone and turned it back on, then

reinstalled the apps. Nothing is working.

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vzw_customer_support
Customer Service Rep
In response to RAIDERETTE1919
‎01-17-2017 08:10 AM

RAIDERETTE1919, thanks for your time and patience through all of this troubleshooting. We really want this resolved for you. What make/model phone are you using? Please run a device health check and post screenshots of the results >> http://vz.to/2hnWj4E



MarcusS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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RAIDERETTE1919
Newbie
In response to vzw_customer_support
‎01-17-2017 08:38 AM

Here are the screenshots from the health check. I have a Droid Turbo.Screenshot_20170117-083236.pngScreenshot_20170117-083246.pngScreenshot_20170117-083250.png

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RAIDERETTE1919
Newbie
In response to deloused
‎01-17-2017 07:19 AM

Screenshot_20170116-203214.pngScreenshot_20170116-203434.png

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vzw_customer_support
Customer Service Rep
In response to RAIDERETTE1919
‎01-19-2017 07:33 AM

Getting your applications back online is a top priority RAIDERETTE1919. Thanks for all the steps you have done so far. Let's keep working on this. The next thing we will want to do is to uninstall and reinstall those applications. What happens when you try to browse the web off of WiFi?

JosephE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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vzw_customer_support
Customer Service Rep
In response to RAIDERETTE1919
‎01-18-2017 09:40 AM

You have already done quite a bit to get the Amazon App Store to work for you. Were you able to allow the permissions for the app, RAIDERETTE1919?




TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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deloused
Master - Level 3
‎01-17-2017 01:13 PM

Thanks for sharing the App screenshots.

You are unable to make any in-app purchases in Game of War because you haven't given that game the permission to do so.

Generally the application is going to want to have the following permissions allowed for normal operation.

  • Access fine (e.g., GPS) location
  • Access the list of accounts in the Accounts Service
  • Access coarse (e.g., Cell-ID, Wi-Fi) location
  • Open network sockets
  • Access information about networks
  • PowerManager WakeLocks to keep processor from sleeping or screen from dimming
  • Access information about Wi-Fi networks
  • Allows sending in-app billing requests and managing in-app billing transactions
  • Allows an application to receive messages via Google Cloud Messaging

Your other Apps that are having issues connecting to the internet or performing other functions are likely also lacking your permission to do so.

For your second app screenshot WOW! That application was replaced with the Verizon Cloud App almost 4 years ago, classic!

Its way past time to upgrade to a current App and stop using that so you can have normal backup capabilities again since that application is no longer supported.  Backup Assistant Plus FAQs | Verizon Wireless

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