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Bluetooth problem with new upgrade

I’m having a problem with my Razar Maxx and the hands free device in my car. I have had the phone over a year and drive a 2007 Nissan Altima and during that time the phone and car worked well together. Recently the phone was upgraded to the 4.0.4 Ice cream sandwich; this is when the problem
started. No sound thru the speakers. I followed all the instruction to pair them together. I removed the paired connection from both the hands free device and phone; then paired them together as new items. Using voice commands, in the car, I can make call but no sound, ringing or voice, is heard thru the car system, I must listen thru the phone. Incoming calls do not ring thru the speakers like they did before. Is there an answer to this condition????

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Verizon_Support

TSCDesigns, software updates should add functionality to your phone, not take it away! It looks like you've done quite a bit of troubleshooting already. At this point, the next step I would recommend is to complete a factory reset http://bit.ly/PfOnz8. This will erase data not saved on the SD card and reset the phone to default settings. When a major update is released, sometimes a reset is needed if certain features not working.

Let me know if you need further assistance.

MarquiaF_VZW

Follow us on Twitter @VZWSupport

TSCDesigns

Thank you for your help. Today (1/16/13) I went to the Verizon store and had them reset the phone, as you suggested. The phone came back just as before with phone book intact. I then tried to pair the phone with my hands free in the car. Nothing had changed. I could pair them together and use the car controls to make a call, the call would connect but could only be heard thru the phone not the car speakers.

The phone is running;

Android version 4.0.4

System build 6.16.211.XT912.Verizon.en.US

Build number 6.7.2-180_DHD-16_M4-31

What’s next? When will this Jelly Bean come out, could it help me?

Tom

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