Can't Access Email After Update

gkmom
Newbie

My email was working fine, then I did the update a few days ago, and now it isn't.  I checked all the settings, and they are correct.  Does anyone have any suggestions? 

Labels (2)
0 Likes
Reply
3 Replies
smashogre
Specialist - Level 1

Which email are you trying to set up? There are several posts in the forums about changes to email setup(s)/changes since ICS.

0 Likes
Reply
drum_thumper
Contributor - Level 1

Yes, some settings may have changed.  After I did the update about a month ago my email stopped working for a POP3 account.  As I started digging, I found out there were some additional settings that were added that had not been there before.  These were things I had never seen before.  But I was able to figure out how to configure it in a way that was the original configuration and got it working again (I cannot remember those exact settings as it was a month ago).

0 Likes
Reply
vzw_customer_support
Customer Service Rep

gkmom,

I'm sorry the email is no longer working for you! Let's get this working for you again! Who is the email provider? Are you getting an error message when you try accessing your email? I want to ensure the email settings are set properly, and recommend removing the email account and adding it back to the device (see: http://bit.ly/QylT5o). Please keep me posted so I can continue to assist.

Thank you,
AdamE_VZW
Follow us on Twitter @VZWSupport

0 Likes
Reply