Can't download updates for apps

falsedawn
Enthusiast - Level 3

Android 6.0.1

Droid Turbo

None of my apps are updating, even though auto-update is on and I get a message that a certain app is updating. Tried to manually select an app for updating and same result. Tried with and without WiFi.

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Ann154
Community Leader
Community Leader

Is the Google Play Services enabled?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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vzw_customer_support
Customer Service Rep

falsedawn, your efforts thus far are appreciated. We're stepping in to help. When updating the software for that application, what does that pop up message say?

 

 

LasinaH_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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jav6
Champion - Level 3

Is 6.0.1 the latest Android version for Turbo?  I have a Turbo 2 and Android 7.0 is what mine has updated to.

...Just another VZW customer...trying to offer some assistance...
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tikibar1
Community Leader
Community Leader

jav6 wrote:

Is 6.0.1 the latest Android version for Turbo?

Yes, and it won't receive further updates.

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falsedawn
Enthusiast - Level 3

I was eventually able to resolve the problem by powering off the phone and turning it back on. The problem has not happened again.

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