An Accepted Solution is available for this post.

Can't get an internet connection or date connection on my brand new Razr m

jrzyrdneck23
Newbie
‎09-24-2012 06:35 PM

Just bought a Droid Razr M today, can't get a connection for internet or date, anyone?

Labels (2)
Labels
0 Likes
Reply
2 Replies
An Accepted Solution is available for this post.
Ann154
Community Leader
Community Leader
‎09-24-2012 06:42 PM

The SIM card might not be fully activated.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Reply
An Accepted Solution is available for this post.
vzw_customer_support
Customer Service Rep
‎09-30-2012 02:01 PM

Hi there Jrzyrdneck23,

It's super important to have data connection and the date on any smartphone! I'm so sorry you've run into this difficulty.

I would recommend powering the device off and removing/reinsterting the sim card. This will attempt a reactivation of the sim. 

You should also be sure the phone and sim card are activated on the correct phone number and that you're in direct Verizon Wireless coverage.

If you have any other questions please don't hesitate to let us know!

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

0 Likes
Reply