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Can't sign into the My Verizon app on my Razr

I got this device about 3 weeks ago and have yet to be able to sign in with the My Verizon app. I keep getting this message:

"Services are temporarily unavailable. Please try again later. Error code=-1"

I don't think 3 weeks is "temporarily down". So here I am looking for some help. I've tried uninstalling the updates and then reinstalling.

Comments

DionM_VZW

Hello there, Tenudin! Thanks for sharing what you've seen on your device when trying to use the My Verizon app. I wanted you do know that our design team has been alerted to this matter and is now looking into it. Thanks again!

rsatz

I am having the same problem with my razr

ArnettH_VZW

Hello happy forum members,

As my co-worker advised, the issue has been reported for review. In the interim may I ask are you able to sign into My Verizon on a computer? If so then I have posted some troubleshooting steps to try in the interim. Try clearing data and clearing the cache on the app in Settings. Also, try uninstalling the app from the device, do a battery and SIM card pull, then reinstall the app. Once you have tried these steps please try to log in to see if you get the same issue. If you do then please reply with any error message or error number that you receive so I can add this info to the investigation.

Thank you...

Tenudin

1. Yes I can sign into My Verizon through a PC.

2. Cleared data and cache.

Result: Same error as original post. "Services are temporarily unavailable. Please try again later. Error code=-1"

3. Uninstalled app and pulled SIM card. Then reinstalled app.

Result: "Services are temporarily unavailable. Please try again later." (No "Error code=-1" this time)

Hope this helps.

[Edit]

After looking at several other more recent threads, it seems this issue isn't exclusive to the Razr.

cary367

I get the same issue i've had my new phone about a month now - not impressed by how fast the problem has been reviewed or fixed.

Tenudin

Any updates on this issue? I'm getting to the point of frustration now. There's a ton of functionality on my phone that I can't utilize because it requires you to be signed into My Verizon. Even the stupid NFL app requires you to be signed in... I would love to find out this is a me problem here. But with all these other people having the same issue on multiple other platforms, it leads me to believe it's not a me problem.

geo_jet

Do you have a special character in your verizon wireless sign on ID?

If you do you need to change your ID for Verizonwireless.com. The "My Verizon" app does not allow user names to have any special characters. "My Verizon" Log on ID's Can only have numbers (0-9) and letters (upper case and lower case), special characters are not allowed. I was able to resolve this issue once I changed my username on verizon wireless.com.

I can now log into "My Verizon" from my phone.

Tenudin

I changed my ID. There was an underscore in it. Still no change though. Still can't log in. Getting the same error.

geo_jet

After you changed your user name you need to clear the "My Verizon" app data Cache.

go to Apps Select settings scroll to manage applications select the "My Verizon" App in the list and then select "Clear Data". After you clear data go back to the home screen and try to log in to your "my verizon app again using your new user ID.

Hope this helps

jasonb

DL an app killer. I specifically downloaded "advanced task killer." Kill all the apps and try it again. It worked for me.

volcaniac

Try tying all uppercase for your user name when signing onto My Verizon from razr. Although my user name and password worked fine on verizon.com from my PC, I kept getting error code 1001 etc. when trying to sign on with the app. My UN is just letters. Able to log in thru app once I entered my UN as uppercase letters, instead of the lowercase UN that works fine on the website.

tjhughes

I have dealt with the same issues for about 2 months and I finally got it to work today, here is what I did:

Went into website from computer and switched my username from my email address to a username with no special characters, just letters and numbers.

Cleared the data from both the My Verizon and NFL Mobile apps.

When you log in use all capital letters (my username on the computer has no capital letters so I'm not sure why you would need to do this), but, it finally let me in.

Thank you to all who have posted as I credit you for getting this to work for me, not the 4 phone calls to support and the two visits to where I purchased the phone which only got me further discouraged.

Tenudin

I don't know what changed but I am now able to log in. All I did was clear the data yet again on all the apps that required me to be signed into My Verizon. I signed in using my number as the login name. I didn't do anything I haven't done a dozen times over. So I'm not sure what has changed to allow me to log in. But I'm not complaining.

bearone21

most of the time it's a single digit, number, symbol in the login or password & it's not a unique issue to your phone.

Tenudin

The verizon tech I was talking to on here reset some of the features on my account and fixed my problem. Big thanks to MarquiaF_VZW for resolving my issue.

danlila

I have tried everything in this forumn and I still cant login!! Please help

dkoppenh

I was having the same trouble on my SGS3. Changing my userID from my email address to one with only letters in it worked. I also cleared the data and force closed the app after changing the userID, before trying to log in to the app again.

Dingogonewild

Here is what i did to fix the problem........went to settings..../ apps..../ all..../ My Verizon..../ Click Disable..../ back out to main menu..../ go to app store..../ search My Verizon..../ Click Enable..../ and click any updates..../ Should work, i had an error for a few seconds and then it worked.

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