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Content Filter

speedbug76
Newbie
‎10-08-2012 08:13 AM

I have the Droid Razr. I am unable to download certains apps because of the content filter. When I go to Content filter and click on manage my safeguards, its shows that all filters are off. But I am still not allowed to download apps. Why am not able to download certain apps if the filter is off? How can I change this?

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tikibar1
Community Leader
Community Leader
‎10-08-2012 08:23 AM

Have you tried rebooting your phone?

Are you on your parents' plan and they possibly have data usage controls set on your phone?

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vzw_customer_support
Customer Service Rep
‎10-14-2012 08:54 PM

Hi there Speedbug76!

Thanks for checking on the content filters already! I absolutely want you to be able to download any applications you want.

Thank you Tikibar for the great suggestion and even better question!

If this isn't the case Speedbug76, there may be a small glitch on the back end that we can correct.

Keep us posted!

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

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