Hi,
I have a Droid Razr Maxx HD purchased earlier this year. I have been using a Samsung 32GB class 2 card that I had from a previous device and it has been working fine up until about a week after the 9.18.79.xt926 software update. My phone now does not recognize any data that was on my SD card. I understand the other posts about trying a different card, or a higher card class, but this is the first time I received this issue. I have restarted my phone and removed the SIM/SD several times and it didn't resolve the issue; however, every time I replace the SD card, the phone goes through the usual recognition process of an SD card and upon completion states "SD card is ready to be removed" or something along those lines. Has anyone else had this issue or a similar one? Is someone able to help me?
Thanks,
Jake
Jake,
I too have am experiencing a similar issue since the last update. have a Droid Razr Maxx and occasionally (often) get a message "SD card unexpectedly removed" even though it is there. Sometimes a reboot will fix but when listening to music (stored on SD) the player will suddenly stop and I get the same message. Re seating card will sometimes fix sometimes not but it keeps reoccurring. May be a trip to the Verizon store soon.
Jake-V and BubbaX, thank you for your post and we can certainly get to the bottom of the issue. Have you tried your SD card in any other devices like a phone, camera or computer since this issue started? If not, please do so to test. Jake, after removing and inserting the card, are you able to view data from the card or do you get that message right away again?
Marquia_VZW
Please follow us on twitter @VZWSupport
Marquia,
I have not tried testing the card in another device (at least not one since I initially switched phones and used the same SD card.) After removing and reinserting the card I get the usual "Preparing SD Card" message and then I immediately get the message of "SD Card safe to remove." During this entire process I am not able to view any data on the card.
Your Maxx HD might have Formatted the Card when you installed it Into it.. Possibly! If you have an card Adapter insert your Micro SD into the Adapter and then insert it in a Card Reader on your Computer see if your Contents show up on your Computer if they are there) They haven't been Formatted if there not showing up on your Computer more in Likely your Maxx Formatted the Card..
Thank you for the information Jake-V! Lets try to test out in another device. If the issue persists, please send me a private message with your name and mobile number so that I can better assist.
Thank you,
LenaA_VZW
Follow me on Twitter @VZWSupport
Has there been any resolution on this, I am experiencing the same issue. Appears to start up fine shows preparing SD card and I can view total and available space under "storage" then I receive the message moments later "SD Card unexpectedly removed" I will try mounting on my old device and see if it works.
Darren
As I said in my last post I copied my files over, formatted the SD card,
found a "broken" file, removed it, and copied my files back. Then mounted
it and to this day I have not had that problem again.
There is nothing wrong with the card. In fact, I can see the contents (mostly music) until I get the message that “SD card unexpectedly removed” but I have not removed the card! Then I look later and the contents are there. I discovered the problem while listening to music (while doing yard work) and suddenly the player stops and I see the message. This behavior seems to have started after my last system update.
Bill
>>Personal information removed<<
Message was edited by: Verizon Moderator
Bill Please don't Post your Full Name on the Forum It's Ok to post your First Name the Mods won't do anything there but Full names will be Removed..
Hi BubbaX,
Thanks for checking this information! Is the error appearing on particular songs? Where was this music downloaded from? Can you delete the song, then download the song? I think the music file maybe corrupted. The next step would be a Hard Reset http://vz.to/tQ0nkT on the device to repair any software that did not restore properly after the update. Keep me posted.
Thanks,
PamelaF_vzw
Tweet us @vzwsupport
The error occurs randomly. The music was copied from my music library on my home PC. I have not tried a Hard Reset as you describe. I did not have this issue until after the last system update.
I will a Hard Reset if the problem continues….
Thanks for the additional information BubbaX! Please keep me posted on your success. Thank you.
TominqueBo_VZW
Please follow us on Twitter @VZWSupport
I have had this recurring problem (with the SD card randomly un-mounted, un-recognized) for at least the last six months! I've about had it: might be worth trading in this faulty unit for a newer, if the mfr has addressed in more recent units?
I had this problem with my Razr Maxx HD. I replaced the card and it works fine now.
Have you tried a different card?
My sd card used to read just fine, but it recently failed; now I can't get any device to recognize it. I bought a replacement and will see if that resolves the issue.
So far, new SD card is working just fine. Not sure why the other failed - it should be under 5 year warranty - I'll take it up with SanDisk!
Hi,
I get the same error and do not have a SD card installed, so please explain that. And it only started after the last update.
It sounds like I need to install one just to rid myself of this Verizon code issue.
Hello and happy Sunday popo87,
I must admit that this is a unique issue. I'm confident that we can partner together and get this resolved. Have you ever had a memory card in your device? Also, can I assume that there isn't any physical or liquid damage on the phone? If not then please provide your software & android version so I can investigate.
Thank you...
ArnettH_VZW
Follow us on Twitter @VZWSupport
Thank you, I appreciate the information Popo87.The software update was iniated to help improve device performance that was related to SD cards. Have you attempted inserting an SD Card?
YosefT_VZW
Follow us on Twitter @VZWSupport
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