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Data/3&4G/Wifi connection issues!

I live in an area that is supposed to have good 4G coverage, but... I don't. This wouldn't be such a big deal to me if I could get reliable 3G coverage, but... I don't. Even then, if I could just get the phone to perform when connected to my wireless at home, I could deal with the outages, but... I CAN'T! I have had sporadic coverage, at best, for the last few months, and I'm getting sick of it. I have restarted the phone, turned the airplane mode on and off, checked for updates.. etc. I haven't had data coverage for more than a few seconds today-- and despite showing a strong wireless signal, the phone still will not work. I'm not satisfied with Verizon's usual reply of "do a master reset." I shouldn't have to reset my phone every time I have connection issues--- My husband has a 3G only phone, and his works pretty well. He doesn't understand how my "better" phone can't accomplish anything more than a phone call. I have been a customer with Verizon for over 10 years, and I get a discount through my place of employment, which has made me stay a lot longer than I should have, but I'm just not happy with anything they're doing these days. Customer Service is nonexistent both in the Wireless and Residential forums, and I'm paying them too much money to let them treat me like crap. If you can't make your 4G system and phones work correctly, then don't roll out 4G..simple as that. Why don't they have to issue recalls like other companies?? They aren't giving us what we pay for!

My rant is over.. I am going to be switching networks.

Comments

spurs21

You haven't said if you've gotten a replacement phone or not. Has this option been suggested to you? I would be upset if I were in your shoes too, but perhaps the problem would be resolved with a different handset or a different model? I am not a vzw employee or affiliated with them in any way.

mloveland

I have not gotten a replacement phone. My RAZR is "old" now- I got it when

they first came out. I gave done the new sim card thing, but stuck with the

phone without too much griping until now because I was always told that it

was a 4g developmental issue that would improve. I was wrong, apparently.

spurs21

Unless you're just totally fed up with the situation, I would ask for a warranty replacement. The razr hasn't been out a year yet so see if a replacement will solve your issues.

mloveland

Maybe I will give it a shot. I just went month to month on my contract so

if they don't give me a new one, I can just switch. Thanks for the input.

Ricohdbiker

I had the same problem, called Verizon and they didn't offer a fix just said I was close enough to renew my contract they would allow me to get a new phone early so I got a Razr Maxx, wasn't really sure to get that or the Iphone 4S. My previous phone was the Droid X, having the same problem as you described, while waiting for my new phone to arrive I decided to try and repair my phone. Go to "Battery and Data Manager/ Data Delivery/ "Data Enabled" have that checked and I also have Background Data Checked. I believe what may have caused it was settings for when my battery would get low it would shut off different properties, but I am not positive. Hope this helps.

mloveland

Thanks- all of the correct settings are enabled on my phone. I am currently eligible for an upgrade on my phone, but I don't want to renew my contract for another two years if this is more than just an issue with my current phone. I just want to see if they will replace this one without making me upgrade. We will see.

Sent from my Verizon Wireless 4G LTE Phone

budone

mloveland wrote:
Thanks- all of the correct settings are enabled on my phone. I am currently eligible for an upgrade on my phone, but I don't want to renew my contract for another two years if this is more than just an issue with my current phone. I just want to see if they will replace this one without making me upgrade. We will see.
Sent from my Verizon Wireless 4G LTE Phone

You are up for an upgrade and want VZW to replace the phone for free??? Only if you have insurance

mloveland

Absolutely, if it is defective. I haven't had the phone for a year yet, and the connectivity issues are ridiculous. If it is a phone problem of the manufacturer's doing, then they shouldn't have a problem replacing it. I bought something that was supposed yo work a certain way, and it isn't. I am not the only one, either.

Sent from my Verizon Wireless 4G LTE Phone

budone

You did not say the phone was less than a year old phone in your last post. You stated you are up for an upgrade, which would tell the users of this forum, you have had it for at least 20 months.

Sorry

mesii23

I have the same issue. The phone will just randomly drop data connection. I will be attempting to do something, get a connection error, look up and my bars will be white. Doesn't seem to want to come back on, have to airplane mode it to get it to return to normal. This is unacceptable for such an expensive phone. VZW seems to blame it on hardware or sim card issues, Motorola says it is a network problem. Somebody is telling a fib here, but either way I want this crap fixed.

Love the phone otherwise, but this is a very annoying problem.

TorranceMan

I also have the same problem. The 4G LTE icon is visable but goes on and off all the time. Only once or twice did the phone switch to 3G, slow but at least a connection. Constantly have to toggle airplane mode on and off to get 4G back running. Am going to take it back to Verizon and see what they say. My guess is nothing.

B33

For 4G Coverage it isn't always the Case especially if Verizon doesn't have the 4G totally built out in your Town. Verizon Main Goal when they go into a Town with new Technology is to Hit the Area's were more people are going to be. Your towns Stadiums, Train Stations , Bus Stations, Colleges, Malls an of course the Verizon Stores Why is that they can't sell what they can't show. So Unless your Luck to be Very Close to A tower i would say it's not always going to be as you wanted it to be. I not trying to be a Smart butt in all but i have see this in the Town i Visit that has it 4G One time 4G is there then 3G comes back one time the test from Speedtest.net is Mind bongling the Next it acts like a Mack truck is tied to the Phone. One other thing that might be is that they could have the Towers turned Down for Maintenance or other Reasons.

I my self i use my Wi-Fi to the Fullest when i'm at home it has a Solid Dependable Signal that the Phone doesn't have to Search for an this save on the Battery..b33 :smileyhappy:

mloveland

That would be fine for me but even the wifi doesn't work...

Sent from my Verizon Wireless 4G LTE Phone

Verizon_Support

Mloveland, I regret to hear that you've been experiencing issues with your data on your device. If you don't mind, what city and state are you located in? To answer your last question, we would offer recalls and have for devices that we noticed every single device is experiencing similar issues. Since we have many Razr's and other 4G connecting to 3G and 4G successfully, this is not an issue with every Razr. We would need to determine if this is an issue in the area or an issue with your specific device. Either a trouble ticket would need to be submitted or the device or SIM card would need to be replaced.

MarquiaF_VZW

Follow us on Twitter @VZWSupport

mloveland

MarquiaF_VZW, I am in Troy, IL, but spend a lot of time in Alton, IL, and even St. Louis, and I experience the problems all over. I used to live near Philadelphia, PA, and I experienced the same service issue. I was told to replace my SIM card while having issues in Philadelphia, but it did not solve my problem. As I said, I assumed it was network related, but it hasn't gotten any better for me.

TorranceMan

I would not mind as much with the 4G going up and down, but my Razr very

rarely goes to 3G. It just stops totally until I either wait a while or

toggle airplane.

On Mon, Jun 11, 2012 at 2:20 PM, Verizon Wireless Customer Support <

B33

Do a Soft Reset an see if that might Help if Not Pull Sim ! ) but be careful when doing this as Sim Cards are Sensitive to Static Electricity an the Oils on you Fingers! ( leave the Sim out for at 2 min. Re-install power the Razr up.. Let me know if the Issue returns.. b33

TorranceMan

Thanks for the steps but I already did both from reading other posts.

Wildman

Actually I hate to say this but I really think this could be a network issue not a device issue, recently my Thunderbolt has been dropping to 3g, 1x or simply loosing all data connection all together except when I am out by the stadium by my daughters job then I have a solid 4G data connection (From what I was told they have their own tower located in are) I am in Kansas City experiencing the same issue for a week and at this time I haven't had a solution presented.

If the issue was device related I would not get 4G every time I drive near the stadium, I have been trying to be patient but I am starting to dislike where this is going... I normally can work throw a number if known issues but this one has recently popped up without a solution.

Hope this is resolved soon but I will be back on phone in the morning.

B33

Wildman you think there Prepping for Another big Roll out.. or the System might be down in Area's for maintenance..b33

budone

Here, my -80dBm signal is down to -102dBm the past few weeks and the two towers I used to hit which are much farther away, I no longer hit. Now I switch between two that I had no idea about only a 1/4 mile away to the east and west. These two the signal stinks.

Tonight after work I am going to search for these two fathom towers. Would a network extender show as a tower?? One tower only shows 3 ft above the ground.

One other update, yesterday was my first time in a 4G area since the Firmware upgrade and it was useless.

Message was edited by: budone

TorranceMan

I agree with Wildman because from this thread the phones are all different.

TorranceMan

What is frustrating is to be using Google navigation only to get the pop up

"No Network Found" because Google gets the navigation maps off the server.

May not be the best but I got Navigon from Garmin, the maps are local.

mloveland

Well, today I started having DROPPED CALLS!! Come on now-- I can't even get Network access for that?!?!?!

Oxym0r0n0

I'm having sporadic connection issues on my Razr Maxx the last few days also. I've owned the phone for a few months and have never had this issue before. It drops its connection and I can't text or even make a call. I've never had issues with my 4G in this area (Scranton, PA) but even changing over to CDMA only doesn't resolve the issue. Very frustrating!

mithmal

I have had the same issues from day one on the maxx. Called Verizon they said get a new sim card and that had no effect. Called Verizon again and got a new maxx last week but same results. Called Verizon yet again they said it was the phone, called Motorola they said it was Verizon. So who do you believe? I believe both actually, these phones are not the best and the 4G network still needs work. Switched my phone to cdma (3G) only and phone works just fine. Verizon rep told me NOT to do this because i would not get to use there 4G speeds and i told her there are no speeds when the 4G doesn't work, which is never on my phone.

B33

A good Suggestion Mine was Coughing at the Bit While i was on the 4G switching from blue to White then to 3 then back to 4 while over in Wichita that's why i mentioned in my Post and i didn't matter what i Done And what i done was two Soft Reset's i tried using restore Connectivity. But to avail it did start working properly till i left Wichita an Sedgwick,Co an it's 4G.!!

TorranceMan

mithmal you so right having 3G is faster than no connection. I got a new

sim card and no difference. Even sitting next to a tower it happens. It's

very frustrating to be using Google maps for navigation the loose

connection.

Wildman

Have you gave a hard reset a thought to exclude a software or app issue?

EricB

Been having the 4G go from Blue to white for about two weeks. It had been fine all weekend and now this afternoon started again. I wish VZW or Google would admit what is going on. I happen to have a Bionic but it's across platforms, do an internet search many are experiencing the white blue toggle indicating intermittant connection to the Google servers.

TorranceMan

I agree with EricB someone needs to step up and admit an error and fix it.

After a new sim card I get the same thing going from blue to white over and

over and over. When it stays up I try to max out the download by getting

multiple movies at the same time.

Link53

I'm in Indiana and my emergency screen is all that comes up.

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