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Data Problems Getting Ridiculous

For about 2 weeks now I have been having serious data issues. I will be going along just fine, then the 4G icon will turn white then I get nothing. sometimes it will turn blue again, but more often than not the 4G goes away then it is just white bars. When this happens I am basically holding a $300 paper weight. Sometimes an airplane mode toggle will help other times it won't. It also seems to have big troubles switching between 4G and 3G.

This is either a network or a device issue, I never had an issue like this in the year that I had my iPhone on VZW. I also don't have any issues when I am on WiFi (which isn't that often because I travel with work). But, even when on WiFi I can still set back and watch the data icon change from blue to white while it does it's little dance.

Had the SIM card replaced 4 days ago, but it started doing the same thing with the new card before I could even get out of the parking lot. When to a different store yesterday and her grand suggestion was to turn the 4G radio off if it is giving fits. WTF, I didn't spend a small fortune on this thing to be told that I can't use it's key selling point. Verizon or Motorola wherever the problem lies, needs to get their heads out of their backsides and get this crap fixed. Feeling ripped off right now.

Comments

notown2naptown

i live in louisville Kentucky and for the 1st 8 mouths my Droid Bionic Screamed on 4g last 3 weeks im lucky 2 have 10 min without a brake from my Data connection?!!!!!

florida123

This seems to be a problem with a few of us. There is an app called "restore connectivity" which seems to help a few users with their connectivity problems. Try that app and see how it works on your phone. I downloaded it myself and it didn't help much at all. I changed sim cards with no avail. I called tech, he refreshed my phone as if it just got put on the Verizon network. In other words, he refreshed it. The phone worked good for 3 hours or so then the connectivity problems started all over again by the end of this afternoon. Long story short, they are sending me a " refurbished phone ". Good luck to me, not sure if that's going to be better than my current phone or worse. we will see. Good luck.

commonsense101

try to set it to 3g only and see if you have problems

B33

Give it a Few more Day they might be Updating the Towers in the Area..

Stone86

I live in the central Florida area and have been having the same issues over the last two weeks. I wasn't sure it was the same issue, because of my work location I dont tend to get great data service, but now I am sure its the same problem

B33

Well there Updating the Towers in the City i Visited today an the Rep i know Well said that there has been at Various Time's the 4G is spotty an is Not Working as it Should.. So i would give it a bit an something to Remember even though they may have put 4G in your Area all towers might not be up in Running with it.. And some Towers in your area may have to Be Fully re-done to accommodate the 4G technology.. that in itself take some time..b33

mesii23

in the past week i have been in Dallas, then had a 2 hour layover in Nashville before returning home to Birmingham. I experienced this same problem in all three cities. That tells me that either the network itself is experiencing big problems, or the phone is not up to par. And if it is the network, it would be much less of a big deal if they would just come out and say that there is a problem. Starting to wish I would have just kept my iPhone, never had problems like this with 3G

B33

Well it's hard to say Mesii i'm Not giving the full Nod to Verizon but when you Start something Just a little over a Year ago and there trying there Darndness to get what they got Done and there Going to do by the End of the Year. There bound to have a Slip up here an There an as Mentioned Even though there is Maps Showing Coverage There are a Heck of allot Tower in those area's that have Not been Switched over.

It's Just like the City of Wichita.. if you Look on Verizon's Coverage Map you will see that it Covers a Wide Area of the City.! But the South West of the City is Just Now getting the Towers Updated to 4G. That's Changing the Elements an the Equipment in the Buildings on the Tower Site that takes Time and is one Hell of a Dangerous Job for the Tower Climbers..But to See what you mentioned in all three Cities Well that's hard to Swallow.. When your wanting your phone to work for what you Bought it For.

It's Just like were i Live our City is a Fair Piece in Size But when Verizon Decided to Do the Next upgrade in Ks they Skipped us Went out West to 4 Smaller Cities even though we are only 18 Miles from the nearest 4G tower. And there were allot of Hot people in this Tower because of it..But i guess our Turn is in the Fall i won't keep my fingers Crossed though..b33 :smileyhappy:

brad311

mesii -

I have been having the same problem in the Chicago area since about 6/6 on a Droid Bionic. If I run SpeedTest, I have about a 50/50 chance of it completing without a data disconnect. First noticed this happening while using Navigation. I rebooted today and removed the battery. No change, and very frustrating.

I've received the Bionic 5.9.905 update, which was suppose to improve the data connection. I am still frequently being disconnected from 4g. If I switch to 3g, then it is completely stable...I just cannot stand the 3g speed after zipping along on 4g.

Droid Bionic - Chicago area

FluteChick

I was having the same issue on my HTC Thunderbolt for about a month now. My husband has a Galaxy Nexus and has no problems, so I figured it must be my phone. I bought a Razr MAXX yesterday and am having the same problem, leading me to believe that it must be the operating system (his Nexus has Ice Cream Sandwich). Any thoughts or insights from anyone on this?

reico

I just bought the razor maxx and live outside of charlotte n.c. My phone seems like it has more white bars than blue. i cant even surf the web anymore. My droid x never had a problem. Tried switching to 3g only.The same result. There is a problem here and i hope they can fix it fast for the amount of money we spent on this stuff.

budone

FluteChick wrote:
I was having the same issue on my HTC Thunderbolt for about a month now. My husband has a Galaxy Nexus and has no problems, so I figured it must be my phone. I bought a Razr MAXX yesterday and am having the same problem, leading me to believe that it must be the operating system (his Nexus has Ice Cream Sandwich). Any thoughts or insights from anyone on this?

Which build do you have on your TB???

Have you tried to request the most recent firmware update?? MENU>SETTINGS>SOFTWARE UPDATE>CHECK NEW

FluteChick

Thanks for the suggestion, Budone. The salesman did check my Thunderbolt to make sure it had the most recent firmware update, and since the Razr MAXX is brand new, I have to assume it also has the latest, but I'll double-check, just to make sure.

Forgive my ignorance; not sure what you mean by "build"?

FluteChick

The build number on my new Razr MAXX is 6.5.1-167_DHD-14_M3-8. I don't have my Thunderbolt anymore.

Verizon_Support

Hi, mesii23-

I'm sorry to learn of the data issues you are having. Is this concern happening in a specific location/area? Have you downloaded any battery saver apps or anti virus apps to the device? I would like you to download Motorola's Connectivity application from the Play store here:http://bit.ly/PnvOsi. Motorola has provided this to assist with the 4G connection on the Razr devices. Please provide feedback so I and the community can continue to assist.

Thanks,

AdamE_VZW

Follow us on Twitter @VZWSupport

shannonnc

I too am having the 4G Data Connectivity Issues. I am using a Droid Bionic I got last year in September and it just started happening earlier this month maybe a few times before the .905 update and frequently afterwards. When I switch my phone to CDMA Only (3G), it is very stable and I incur no data drops but when on CDMA/LTE (4G) It goes white often without even trying to switch over to 3G to compensate. I think this is an issue with the 4G Network and not the device, as it seems to be happening with a number of devices from a number of manufacturers. For example, Razr, Razr Maxx, Thunderbolt, Nexus, Rezound, Bionic, etc. There are many forums complaining of the same issues that have "suddenly" popped up over the last 3 weeks and it does not seem to matter if the phone is rooted or not (mine's not). I talked to Verizon Tech Support today and he had me reset the 4G sim card. I am at work in a 3G area right now and will not be able to see if it worked until I get home tonight. We'll see. fingers crossed.

brad311

Verizon / AdamE -

I'm having the same 4g LTE connectivity issues with my Droid Bionic. Will this apps also help my Bionic? I have forced my phone to 3g to maintain stability.

FluteChick

I downloaded the connectivity app and it didn't help.

mesii23

Adam

Thanks for the response.

First, I don't use any battery saver apps of any kind.

Problems started roughly two weeks ago, first tried Airplane mode, and then power cycle - No fix.

Spoke to tech support on the phone, they recommended a new SIM card. Replaced 6/13, but same problem when I got out of the parking lot of the store. Took it back in, but they had no answers.

Took to a different store on the 6/16, they tried a soft reset - no good. Then there big idea was to turn off the 4G radio and run on 3G but thats not what I spend a fortune for each month.

I have already tried the Moto Restore Connectivity App, but it did nothing good.

I have been traveling for a couple of weeks on business and have encountered this problem in Dallas, TX; Nashville Tn all the way down the I-24 corridor into Chattanooga, TN; and all the way down the I-59 corridor to Birmingham where I live, so it is not happening in an isolated area, seem to happen everywhere I go.

Also tried a full factory reset (royal pain btw) but no fix either.

B33

Mesii how was Sim Card handled when it was Installed..

borc

I'm also having 4g drops consistently . It started around the 7th of June , give or take a day or so.... HTC Rezound. Prior to this I have had no issues .... also a few friends have all been having same issue for the last 2 weeks. We all have different model 4G phone from vzw ... of course you call in and they tell you nothing is wrong , must be your phone , master reset it, ETC, same crap , different day. I just wish they would acknowledge that there is a issue at least it will put some of us to rest . Give us some piece of mind that there looking into it.... but probably not .

mesii23

I remember seeing him pop it out with the gold side down, but other than that I don't really know. Had someone with me, and I was talking with them through most of it. distractions, they'll get you everytime

STUDIORAT67

the restore connectivity app is useless its nothing but a toggle and acts the same as a soft reset, I for one will not stand for this on my device, I have issues with data since the 2nd week of owning my device and was told by CS Rep to turn 4g off and I went ballistic on her, asking why would they sell a product whos key feature is useless? her reply was.....4G is still new and not perfected yet.....Do you believe the Gall of this company.

smihaltan

borc,

I also wish they would at least acknowledge the problem. I returned my new razr maxx in exchange for a refurb thinking that the problem was the phone's fault and now realizing that it's most likely a network issue, I'm stuck with a refurb :smileysad:

-- Sorin from detroit, mi

smashogre

It's not a network issue. The Razr's have something going on with them. Apparently some of the battery saver apps can trash the s/w for the radio controls but I'm not sure if that is a cause overall or a contributor. You can have 2 phones exactly the same, side by side, one will be cranking, the other will have zero connection. This issue also affects wifi, when mine drops off the towers I can not maintain a connection to my home wifi either. Whilst my old DroidX connects up to my wifi consistently and flawlessly.

There is a bug, and I fully believe they are working on it...I am NOT making excuses I'm really torked about having these problems. I'm a network engineer for a large medical practice in my town and my doc's are getting a little pissed about me not having 24/7 connectivity - as am I.

Hoping the fixes in the ICE rollout will make life better for us all.

jaegerthedog

It has got to be a network issue. Me and a buddy of mine have the same issues on our razrs... he's wiped his phone and flashed ICS ( because he was tired of waiting) and he continues to have the same issue... so it cant be the bloat ware or any of the software on the device. So if its not the software.. or the device, as some people have received new devices all together and the issues are still present (and the fact that it is affecting multiple devices of different make and model), and if new sim cards do not work (run on sentence?) then it must be a network issue. BTW my wifi is absolutely flawless, but I hate that it has got so bad here in NC that my wifi is the only way my phone can get online.

mesii23

Well, after about a month of taking the phone to multiple Verizon stores, going through several, and a lack of give a damn from anybody at Verizon; I have simply given up.

Earlier this week I reactivated my old iPhone 4 and have had no issues with the 3G so this is clearly a network issue. Maybe I will try 4G again someday when Verizon starts to give a crap about customer problems.

herrmdawg

I've had the exact same problem in Louisville since the beginning of June with a Droid Bionic and a Droid Razr. Since June, I've been to Cincinnati, Indianapolis, Detroit, Memphis, and Atlanta with absolutely no problems with my 4G connection, but in Louisville I have identical problems as stated by the original poster.

I would think after a month and a half, the problem could at least be acknowledged, but I'd rather it just be fixed to the level that I have come to expect from Verizon.

Jomby

Anyone else thinking class action? How can you be charged for data when it isn't ontap reliably all the time. I'm down to .4GB usage of my 2GB plan because I can't surf and can't use apps that rely on data connection. I only have 5 more days in my monthly cycle! At minimum they should pro-rate our charge and charge us for that which we manage to consume.

FluteChick

You make an excellent point, Jomby. I'm getting data maybe 50% of the time. It's incredibly frustrating. A Verizon tech called me to talk about it and I didn't have access to another phone at the time so he was supposed to call me back on my work phone the next day and he never did. That's the extent of the "help" I've gotten from Verizon. I've had this problem with my HTC Thunderbolt and now my Razr Maxx, so I don't think it's the phone. SO frustrating! So, what do we do next?

FluteChick

I am feeling very optimistic about last night's upgrade to Ice Cream Sandwich - haven't had a moment of bad connectivity since the upgrade.

drum_thumper

I started having the same problem about a month ago in the Seattle/Tacoma area. But when the ICS update hit the problem cleared up (this was within a few days of the problem starting). I have had no problems since (unless the signal is really weak).

Jaxle67

When i first received my razrmaxx i too had data drop outs regularly. At least 4 or 5 times a day going from 4 bars of blue to the 4 white bars. the airplane toggle most of the time would would bring it back. I also had a hard time getting the hotspot to connect to anything for more than a few minutes without disconnecting and having to reboot. I really didnt think the ics update would correct this but it did. Knock on wood ive not had a single data drop or a hotspot issue since the update. Ive not found a single issue yet. Maybe im the lucky one because i hear of all sorts of problems since the update. I hope everyone gets their issues resolved as the razrmaxx is quite pricey for something that doesnt deliver as advertised. Good luck Jesse

drum_thumper

I really have not had any problems yet either except a couple minor issues that I can live with. I have had ICS now for almost a month with little to no data issues (mainly in low reception areas).

Sent from my Verizon Wireless 4G LTE DROID

B33

I'd just Like to Wrangle Cowboy some of it..that. 4G Data..

sheilalauck

Ever since Verizon updated the system my service has been poor. I have to re-boot all day in order to get any online service. I never had this problem with the old system. I wish they would figure this out. I m getting frustrated and will cancel service if this continues.

B33

As Many have Had to do i think it's in your interest to do a F.D.R.: From the Reboots you have had to Do i think it's Time to Call Customer Service 1-800-922-0204 then inter Option 3 when asked What is the Issue Just Ask to Talk to a Representative Make sure when your Trouble shooting it's from another Device so Tech can help assist you on your Razr.. Good Luck Sheila b33:smileyhappy:

msbobbitx

I have the same issue with the HTC Rezound.

Dabearsrace

Unable to get data yesterday from 9:37am til 4:26pm Whats' up with that

Mark

msbobbitx

I gave up and am using WIFI now.

On Tue, Jul 24, 2012 at 11:44 AM, Dabearsrace <community@verizonwireless.com

gefurlan

I am having the same issues as mesii23. From what I can tell, it is not specific to an area -- I have no data connectivity at home, at work, at the store -- areas several miles apart. I use no battery saver apps. I do have a Norton anti-virus app installed, but that has been on since I got the phone in November 2011. This data issue has only been the past few days.

Since I have NO connectivity, I cannot download the Motorola Connectivity app from the Play store.

All this money for the "most reliable 4g network" and I have a $300 paperweight since yesterday morning.

FluteChick

Have you been upgraded to Ice Cream Sandwich? I was having CONSTANT connectivity problems until last Friday, when I was upgraded, and I've had no problems since.

Dabearsrace

Recieved ICS last Tuesday 2nd issue with data since ICS

Mark

gefurlan

No. I am on android 2.3.6. I can't do any upgrading or checking for system updates since I have no connectivity.

benf

I don't think I could have said it any better myself. The only thing consistent with my Verizon service is that it is inconsistent and it is usually crap. It is so frustrating! The big thing they talk about is 4g and it doesn't work!

msbobbitx

I'm thinkning of just terminating service.

505drummer

I have been having the exact same issues for over a year now! I cannot use data at home hardly at all. Constantly will not transfer data even when it says I have a coneection in eith 3G or 4G. Constantly switches back and forth but then many times when it should fall back to 3G it won't. I get a 1X connection a lot and many times the data data symbol just disappears and I got nothing but bars! I also have the really annoying issue of dropped texts! My fone will show a text notification but when I go to look at it there's nothing there! And sure enough, I'll check with the last person I was txting and they confirmed that they sent a txt that I never received. This can cause major problems! People think you ignored them and get pissed off!

And when I say "I" I mean we! There are 5 of us all with different fones all having the same problem. Verizon KNOWS there is a major issue and they purposely refuse to acknowledge it! WTF? They make u jump thru all these hoops like resetting ur fone to factory knowing it will not fix the issue! They refuse to credit anything either? How do they get away with this?

I want my freakin money back and I want these know issues acknowledged and taken care of! Where do I turn for help with this?

Does anyone know if there is a class action going on this yet?

Verizon_Support

We completely understand the need of having a reliable device and service! Does this issue happen only indoors? What is your zip code? I would be delighted to check if there are known issues in this area. We recommend to download Motorola's Connectivity application from the Play store here:http://bit.ly/PnvOsi. This will help you with your data connection!

Thank you,

LenaA_VZW

Follow us on Twitter @VZWSupport

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