Don't want to download email from server. How?

[ricks99]

Just upgrade from my Droid1 to a new Droid RAZR.

On my Droid1, when I checked my eemail, the messages were not downloaded to the phone. They remained on the server. Then, when I checked email from my PC, any messages that were in my Droid's inbox would automatically be removed (as they were downloaded to my PC). If I deleted a mail message from my Droid's inbox, the message would still be downloaded to my PC when I checked its email.

I want to configure the email on my new RAZR the same way, but I'm having problems. After downloading the email to my PC, the messages remain in my RAZR's inbox. I have to manually delete them   What am I doing wrong?

My RAZR's email configuration is:

Incoming server

• POP mail server
• Server, username, and password (all are correct)
• Port: 110

My old Droid1 had a "Delete email from server: When I delete from Inbox" setting.

Outgoing server

• SMTP server
• Server, username, and password
• Port: 26
• Authentication: LOGIN

My old Droid1 had a "Require sign-in" setting

Other settings

• Never delete messages
• Remove manually deleted emails from the server (enabled)

My old Droid1 did not have this "Other settings" section.

Thanks!

-R

[AZSALUKI]

is this a gmail account? if so, then check this thread.

http://www.droidforums.net/forum/droid-razr-support/200204-issues-syncing-email-between-phone-comput...

HOWEVER, if this is the solution you need, then please note that i suspect that the person it was successful for was talking about deleting the gmail "account" from the stock email app (they discuss deleting the actual app, but i believe he means the account in the app). if it's not a gmail account than i'm not sure. i can't find a solution anywhere????

[ricks99]

Nope, this is not a Gmail account.

[Wildman]

Sounds like the issue you have is because you have your desktop email client to delete the messages from the server when it is retrieved, this option would restrict the mobile device to this information because it receives the data from the server and not your desktop computer, which is where you emails are stored once you open the message on your desktop.

In order to correct this you need to set your desktop to not delete the messages from the server to allow the mobile device access to the data..  The only issue is I will have to know which email client you are using on your desktop to give you instructions to disable this option..

Are you using web base email client or Outlook?  What app are you using and the version of the software?

[ricks99]

I'm using Outlook -- not a web-based email client. Note that I have not made any changes to my PC email settings. And in fact, my old Droid1 continues to work fine (on wi-fi). I simply want my new RAZR to behave in the same way.

This is what I want:

1. I'm out of the office and I get an email
2. I can read & respond to it on my RAZR. The message remains in my INBOX unless deleted.
3. When I get to the office, I check my email.
4. The same message is downloaded into my PC desktop email INBOX
5. The message is removed from my RAZR inbox.

Again, this worked perfectly on my Droid1, I just can't figure out what's different for my RAZR.

Thanks,

-R

[Wildman]

You may want to try K9 email client from the market. I have heard of some users reporting a similar situation with the Razr and Razr Maxx..  You can give it a try for free from the market at .https://play.google.com/store/apps/details?id=com.fsck.k9&feature=nav_result#?t=W251bGwsMSwyLDNd

[ricks99]

I don't really want to change mail clients... just hoping my new RAZR could do what my old Droid1 did. 😞

I'm still looking for some sort of "Do not download messages-read them from the server" type option, but I'll take a look at K9.

Thanks,

-R

[Wildman]

Ok, I understand but from the information you have supplied, changing the auto delete option or trying another email client seems to be the best route...

Hope you find a solution soon...

[Wildman]

Under Outlook / Tools / Accounts / Click Account / More Settings / Advance / Check "Leave a copy on Server" and "Delete from server when Deleted from "Deleted Items"

Bearone21 this should work for you also....

[ricks99]

Sorry if I wasn't clear... I'm not changing anything on my PC. After I download/read a message on my PC, I don't want it to be available for my RAZR. I have the Leave a copy on the server option unselected.

There's some setting on the RAZR that I can't find... As I said, it worked (and continues to work) just fine on my old Droid1.

-R

[bearone21]

thanks but i'm not having a problem with the way i setup outlook express, with neither of those boxes checked.

[bearone21]

i agree up to #5.

if i get a pop3 email on the phone & don't delete it but look at the same email on my pc, deleting the email on the pc does not delete it from the phone inbox & must be deleted manually.

as i don't leave a copy of the email on the server using outlook express on the home pc, if i get email on the pc 1st, it won't go to the phone.

i don't delete from the server on the phone, so if i delete the email in the phone inbox, it still goes to the pc.

oh, btw, i do a manual fetch on the phone.

gmail does what you ask, email in the inbox is deleted when deleted from the gmail account on a pc.

[ricks99]

This is what happens on my Droid1.

If I get a message, and it is unread, when I download/read it from my desktop PC, it is no longer visible in my Droid1 inbox. I simply want the same functionality on my new RAZR.

[B33]

Well unless the Internals of the phones are completely different in the Messages Area I would think they work the Same But that Droid 1 is almost 2 1/2 years old compared to the Razr And things i Guess can an do Change in it!!...b33

[fixthat]

Clerk at the store was telling me Bionic and razr practically the same program, and he don't have a problem with email.  But WE still do.  Every phone is different.  That is why some have Ice Cream now and they are telling me (and my Razr) next summer/fall.  Ice Cream was practically on the doorstep when razr came out last thanksgiving, not like we are dealing with old chips here.

[fixthat]

I got news for you.  It don't work.  I know exactly what you are talking about.  Regrettably, the clerks at the Verizon store don't have Razrs so they don't understand us.  A call to the help desk found "some" recognition of the problem, and "they are working on it"  That was Last winter.

I found very few email apps in the marketplace on my phone.

K9 (as in Doctor Who's robot dog) sorta works, you can have multiple accounts but I have to switch manually and download to each one.  "Unified Inbox" doesn't seem to work like suggested.

Another workaround I was told about was to use gmail  to retrieve the email from all your other accounts and then use the gmail reader.  watta crock.

I only hope that each upgrade will fix the email, or the 4G/3G fumbling.

Jeff

Green Bay Wisconsin

[B33]

Sounds like a Toot Toot of a Problem for Sure!! b33

[fixthat]

When all your emails won't go away, you'll give a toot.  Especially during the quarterly spam breakthrough.

[B33]

Hu!.. sounds like a little Upsetness there Wildman  Heck my Email works fine but my droids don't suck down no more than a couple Emails an text messages a Day b33 

[Wildman]

Simply trying to understand what we are doing differently....

Mine is downloading all of my accounts, I tried to send message to all and they all showed up in universal box.

There has to be something being overlooked because I'm not seeing the same issues.

[Wildman]

Can't fix the software bug, all I can do is suggest a workaround until it gets resolved...

Care to share what issues you have with the universal box on K9? I have 6 accounts and haven't had issues.