Driod Turbo 2 Buzzing Earpiece / Static volume

So I finally got a new phone. Seems like this has been an ongoing issue. Which I wasn't aware until it happened. I got a SIM card replacement to fix the issue.... It happened again, got a new phone replacement.... It still buzzes... So how did you remedy the situation.

This is quite bothersome. Having to reset everything and update the phone to new marshmallow...etc... Everything all over like a new phone set up.

Do I have to keep trying a new phone to hopefully get one that is not defective? Is there a batch that can be recalled... Seriously if this has been an ongoing issue, why hasn't there been any changes to new version of the devices.

Accepted answers

Verizon_Support

steve1001,

Thank you for the information. Having a buzzing is not fun, we certainly want you to have a working phone. We have seen this behavior when Lifeproof cases are in use. However, disabling Ambient Noise Cancellation resolves the behavior. We have not been able to duplicate this concern outside of the Lifeproof case or with Ambient Noise Cancellation disabled. If you are experiencing this behavior outside of the case then it is possible the microphone may be damaged causing problems with Noise Cancellation. I know you already had several replacements but we have resolved this with the manufacturer warranty replacement. Just curious, have you tried contacting Motorola?

RyanC_VZW
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All comments

Ann154

Are you using the Advanced Calling/HD Voice feature on your line?

LBK11

No I am not. Sometimes it's a short pulsing buzz, other times it's a longer

hold.

Verizon_Support

LBK11, that certainly is a strange occurrence. I welcome the opportunity to address your inquiry. As a user of the Droid Turbo 2 myself, I've not encountered this as an issue. I only recently performed the update after putting it off for 2 months but since a new security update also came out, I ran both the Marshmallow update and security patch updates back to back. Does this happen everywhere you are or just at a certain location? Does it make a difference if wifi or bluetooth is on or off when you hear the buzzing/pulsing noise? Let us know. I'm sure we can figure this out.

EbonyR_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

LBK11

It happens every time I'm on a call. Sometimes when playing games the music

gets a little bit distorted. That only happens when multiple chimes are

happening at the same time.

Thank you for trying to troubleshoot this. I have exchanged for a new

phone. I only had to do 1 update with the replacement phone. Where as I had

to do 2 plus the security with the original phone.

I'll keep you posted.

On May 19, 2016 12:02 PM, "Verizon Wireless Customer Support" <