My Motorola Droid Maxx 2 keeps losing its internet connection with more then three of my apps. I have reset the network, pulled out the Sim, which was new on April 14th this year, I have cleaned or uninstalled the app. The Verizon store could not help me. Please it's very frustrating and I'm just at my end on what to do and where to go from here. Please help.
It is important that your device and data is fully functioning, Amylynn28. What specific apps is this happening on? Are you able to browse the web successfully with no interruption? EricaG_VZW
It loses its connection with all apps and no you can't use any website or browse anything. It happens all day no matter the time.
Help is here, Amylynn28. How many bars of service do you have? Does this happen everywhere or a specific location?
CheyenneS_VZW
Amylynn28, we want your data connection on your Droid Maxx 2 to work at all times. We've sent you a private message to further address this issue for you and look forward to hearing from you soon.
AlanS_VZW
Thank you for authenticating your account. For verification, please provide us with your full name.
Do these problems occur only in a particular area? If so, could you please provide us with the ZIP Code? Are there any other Verizon Wireless users around you? If so, do they experience similar problems? DavidR_VZW
13669 and I'm not sure if anyone has these problems most of them are straight talk. Now I can't send or receive any texts now also
My name is Amy
Having a reliable internet connection is critical! Please provide more details regarding your service issues so that we can focus our assistance, okay?
StephannieP_VZW
I just bought a new Verizon phone. I was having to many problems with the Droid Maxx. I just have to activate it.
Great! I'm glad that were you able to get a new phone Amylynn28. Since this is our community forum, you will want to either call us at 800-922-0204 or follow the steps via My Verizon to activate your new phone.
ErinW_VZW
I activated my new phone but it wouldn't let me use the phone to call or receive calls. And it was downloading my apps but each app too over an hour to finish downloading. The only way I had communication was the Verizon text message plus app. My phone was all set up and activated so I don't understand what the problem work the internet connection is. When I tried to call it said not connected to the server but I was downloading an app at the time. I took my sim card out and put it back into my old phone the Droid Maxx. I don't know what the problem is with the connection I've never had a problem any other time when my ZTE blade was the phone I had at my same address and was Verizon. I never had issues until I switched back to Verizon from straight talk but this is a whole new phone. I'm not sure what to do or where to go from here. The tech two line fixed the issues but only for a couple hrs then it went right back to the same problems. I'm very frustrated. I've been Verizon all my life besides the three months I switched to straight talk but their service was better then what I'm getting from Verizon right now and that was running really slow. Help!
KerryC_VZW Hello, we can help you ensure that your device switch is complete. Please send us a Private Note to continue.
Please don't post your personal information on this public forum.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Why was this question posted on public forum and not in a private message message to the user?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Start a new topic or ask questions in the open forum.
