My camera stopped initializing. All I get is a black screen. I have tried resetting the phone, and disabling clearing the camera app. Neither have worked.
Hi KristyNG!Let's bring your camera back to life, your efforts are greatly appreciated! When did the issue begin? Has your phone been exposed to any physical water? Have you recently downloaded any new applications?
AyaniB_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Thanks AyaniB
The issue began about 3 months ago. My phone was never exposed to water. My
husbands phone started having the same issue last month. No new
applications. I even did a restore to factory settings and it didn't help.
When the issue first started, I could stop the camera and then reboot my
camera. But that stopped working. I've had others tell me their Droids had
the issue after the 4.4.4 update. ((They never got it to work, they just
upgraded early to Iphone.)
It really sucks not having a camera phone. I feel like I'm missing out on
capturing everyday moments with my kids.
Thanks,
Kristy
On Sun, Oct 11, 2015 at 9:19 AM, Verizon Wireless Customer Support <
Those moments with your kids can never be re-captured, KristyNG. Let's get to the bottom of this. Had anything else changed on the phone around the time this started, such as a software update or an app update? When factory resetting your phone, had the automatic app restore been disabled?
LynnD_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I'm not 100% sure, it might have been around a new automatic Droid
download. 4.4.4
I do not remember if the automatic app restore button was off when I did
the reset. I can try it again! How do I turn the button off.
Thanks
On Oct 11, 2015 10:54 AM, "Verizon Wireless Customer Support" <
We always expect software updates to make your phone better, not worse, KristyNG. Occasionally, a corrupt software load can cause unexpected complications. We're still on the case. To disable automatic restore, youcan go to Settings - Backup and Reset, and uncheck Automatic Restore. There is another way we can test this. If you put the phone into safe mode, it disables all the downloaded apps (without removing them) so we can confirm if its app or software. Here's the link with instructions. http://vz.to/1ARiqVv Please keep us posted.
I unchecked the auto restore button and started in safe mode. But I don't
know how to "test" the camera when I can't see the camera in safe mode.
PS is there a way I can call and speed up this trouble shooting?
On Oct 13, 2015 11:13 AM, "Verizon Wireless Customer Support" <
