Since the latest update my droid RAZR will not download pictures. So when one is sent I have to off and on mobile data to get it. If I don't catch it, it continues trying & I'm blowing through all my mobile data like crazy. Also, google wont...well, google. I have called Verizon and they told me its nothing to do with them, its Motorola. Well, they can see after all these years I do NOT use much data! I feel Verizon let me down since I did get my phone from THEM and my service is VERIZON. I need a fix on this....any clue how to get a fix? Also, never EVER drained battery. Now, can't keep charged.
Thanks!
Jan
I am having the same problem with pictures not loading correctly in text messages after the update. My wife also has a Razr M and it is doing the same thing. They say downloading and can take anywhere from a few hours to a few days to load.
I am also having this problem with my droid razr maxx since the last update. Text message pictures come in, and then just hang saying "downloading" this goes on for hours. eventually they come thru, i guess i'm lucky that they at least come thru. If you're having this problem, please add to this so they see it. HEY VERIZON, CAN YOU PLEASE FIX THIS?? This is quite frustrating. Thank you!
Help is just a posting away vcuoco. May I ask are you and other community members able to access the internet without any issues? Can I assume that there isn't any liquid/physical damage on the device? Also, please verfiy the amount of available device memory that you have on the Razr HD and keep us posted.
Thank you…
ArnettH_VZW
Follow us on Twitter @VZWSupport
I've seen enough bad reviews that I won't be installing this "upgrade" at this time. One, Verizon needs to stop automatically downloading anything to a customer's phone, at the expense of the customer's data usage before we have a chance to read reviews and two, I would hope you will adjust customers' bill for involuntary data usage. So yes, me too, how do I stop the annoying reminders to install this?
I have a Razr M and so does my wife. We can access the internet without issue on wifi and 4g. We are both having the picture message loading issue.
Hi Punish,
Picture memories are important! Are you using Verizon Messages as the defaults messaging application? Is your Wi-fi turned off on the device?
Thanks,
PamelaF_VZW
Tweet us @vzwsupport
Wifi is turned on. I'm using the green messaging icon on the bottom on the screen. I assumed it was the android default messaging app. I had to up my data for the month but I'm not sure if that is a result of this or not. I am on wifi most of the day and my wife is not.
Punish, Our phones do need to connect to our Mobile Data Network in order to send and receive pictures. Can you please turn the Wifi Network off to see if the pictures download faster? Any change?
TanishaS1_VZW
Follow us on Twitter@VZWSupport
My phone absolutely will NOT send or receive pic txts without mobile data on. Even worse, I have to turn mobile data off, then back on to get pic texts to download. Otherwise it just keeps sending.... But receiving them if I don't catch it the pic text keeps downloading. Hours even. Burns my data also. Was suppose to be bumped to a Gig for 12 months free but I see its just at 500MB. I have to keep my phones mobile data OFF & I shouldn't have to do that. I also use WiFi and am home 90% of the time. Since last update data use is out of control. That should tell Verizon its NOT ME!
Sent from my Verizon Wireless 4G LTE DROID
I turned off wifi and had a friend send me a picture. It came right through. I then turned wifi back on and had him send me another picture. It showed downloading and did not come through for awhile but it did come through.
It looks like I am going to hold off on doing the update on my MAXX HD then too. Is there any way to get the phone to stop asking you to constantly do the update?
Just Keep tapping the Time Delay... Delay it for 23 hours if you can.. I done this on my Droid Razr Maxx for a year before updating it as it ran good enough on the OS it was on,
Same issue here with my Razr HD since the update....takes a few minutes to send a text message and gets stuck forever in "dowloading" when receiving a picture message.
So what is going to be done about these issues? Verizon gave me extra data to help while its resolved, but I'm tired of fighting to get my picture texts to download....download...download...download...download...download...download...
Sent from Yahoo Mail on Android
Try Clearing the system cache followed by a power cycle followed by another clearing of the system cache see there's any improvements after doing the following. If not you may have to run an F.D.R.
Actually, Verizon customer support had me do all that while on the phone. It didn't work so guess where that left me...yep. Factory reset! That did not help either. Pic texts still just download....download....download....tried turning off WiFi. Only thing works is off & on mobile data until it finally downloads. I've had to keep mobile data shut off because if I don't catch it & I'm not home (store, moms house) then it burns my data. Unfairly, I might add!
This is not what we want to hear Jen16226. Let's find out what's going on. When downloading pictures is it on WiFi? Have you tried putting your Razr HD in safe mode? http://vz.to/W6Ax37
VanetrisC
Follow us on Twitter @vzwsupport
I tried safe mode.......it is STILL doing this.
And something else I have now found it is doing, when trying to EMAIL a picture it is not sending either.
This really is starting to get annoying.
There is no reason I should have to eat through my data in order to send things. This did not start until the latest update.
Hi Jen16226!
Your efforts are greatly appreciated, we'll get this figured out! Have you recently downloaded any new applications? Do you experience the issue in all or a specific location?
Thanks,
AyaniB_VZW
Follow us on Twitter @VZWSupport
Until I start reading good reviews for this "upgrade," I won't be installing it because I don't want to risk tbe problems others are having. Several days have passed since this topic was started and apparently it still isn't fixed for them. Why did this upgrade go out without being full tested?
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