Droid Razr M new problems after latest update 182.46.15.en.us

Ever since KitKat was pushed to my droid razr m, I have not been happy. Very decreased battery life along with the phone getting and staying quite warm. The loss of swype that was included when I bought it (yes, I know I COULD buy the app for cheap, but that's just not right). Some app icons now have a solid background that used to be transparent. Changes in notifications, messaging, etc that I never asked for.

Now comes a "security update". I was hoping it would resolve some of the issues, but things are now worse. The battery doesn't last me the full day anymore unless I keep it in my pocket. Even worse - when someone sends me a picture message, it just says 30kb downloading. It can be an hour or more before I ever get to see what was sent. I know a million people say this every day, but I REALLY can't wait until my contract is up with Verizon. If they would make updates optional instead of interrupting what you're doing every 10 minutes to install the update you don't want, then I'd be fine. If I could have my original phone back the way it was when I bought it, I'd be excited to remain a loyal customer.

this is two failed updates in a row that are forced on us. Can't wait to be done.

Accepted answers

Verizon_Support

I know how important group messages are kfritch0123! I experienced similar issues when I updated my software and I was able to resolve by doing a factory reset, give it a try. Follow the steps at this link http://vz.to/1j7V5Ul **uncheck at step 3 - very important**, and keep us posted.

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

All comments

andrewsernestine

Battery life after the update sure stinks! My battery lasts about half as long since the update.

kjakja

Since update battery drain is awful. Mine lasts 2-3 hrs when doing nothing ( no open apps). It overheats badly. Texting is awful, especially group texts. Everything is laggy...can't even open "settings". Hopiong they fix this asap...don't like paying a high monthly fee for a paper weight.

lil_red414

Yes! I'm hoping Verizon can give us some direction.

fp-Jive

I had this same issue and I too am asking for direction (see If the KitKat upgrade fried my phone is it my FAULT? )

Verizon_Support

andrewsernestine,

I know how important battery life can be! Let's see what we can do to improve your phone's performance. Sometimes with a new update there can be an app or setting conlflict. I would thoroughly reivew these 10 tips to attempt to locate any conflicts; http://vz.to/1AO7vtw

Let us know if you need any further assistance!

TrevorC_VZW

Follow us on Twitter @VZWSupport

slmmjjj

I have done those tips and it is still overheating. The battery apps are not detecting it. It started happening after the update. My phone was already the bare bones on everyone (which defeats the purpose of all of the col smartphone features). Well, my contract is up next month and I am dumping the phone. I will say that it has served me well for two years until the last month of having it.

Verizon_Support

slmmjjj Having a reliable phone is a must! We don't want you to suffer with your device. While you're waiting for your upgrade, do you have extended warranty? Any

SheritaH_VZW

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@VZWSupport

hasii

Same deal here. Battery drains like crazy. Removed as many apps as possible turned off gps, bluetooth; The only way it stays charged is if is on a power cord. Sheesh fix this

sol1109

Having same battery issues. Battery tool says OS is highest consumer of power when I check at a hot time. The other day I used the navigation mode to travel 10 miles and it told me it would take over 2.5 hours and drained 40% of my battery while getting too hot to hold. The update being pushed out fails to install. After about 20% I get a failed message with Andy on his back with an exclamation in a triangle. Took it to the local store and they did a FDR but the install still fails. Motorola Mobility claims this means I moded my device which I have not.

Verizon_Support

Hasii,

Sorry to hear you have also been having trouble with the battery life on the Droid Razr M. Let's identify what is causing that trouble and get you back to enjoying you phone. First, let's look for at any applications that might be causing the drain. Here is our list of high risk apps: http://vz.to/1mEdoYW . If any of these are installed please remove: http://vz.to/1mEe5Sg .

Next, on you phone go to Settings> Display> Brightness and ensure display power saver is enabled. Wipe the cache partition http://vz.to/1yGka3p . Connect the device to the charger and power off. Once the device is charged to 100% power it on, take it off the charger and let us know how long it is lasting.

BrianP_VZW

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Brian99999999

Hello. PLEASE HELP. The update has been chewing through my battery. The phone often heats up so much it is uncomfortable to touch or keep in my pocket!

I have already taken the following steps:

Cleared cache
Uninstalled potential problem "high-risk" programs like Facebook, etc.
Power savers are enabled
Screen brightness is set to automatic adjustment
Everything else is fine, I'm not an idiot!

PLEASE LOOK AT THE FOLLOWING 3 SCREENSHOTS:

SCREEN SHOTS - Imgur

In each of these my phone was sitting on my nightstand UNUSED. connected to wi-fi. You will notice the following:

In each of these, you will see normal battery drain, and then all of a sudden catastrophic battery drain (a very sharp downward slope). This is obviously the function that is causing the battery drain and device heating.
In each of these, the battery drain seems to last a certain amount of time and then stop (you can see in two of them that I began charging it at some point)
In each of these, it is an ANDROID SYSTEM PROGRAM that is causing the damage. "Google Services," "Android OS," "Android System," "MotoCare," etc.

I have noticed that turning Wi-Fi off seems to save the battery. So whatever ridiculous bug is causing this catastrophic battery drain seems to be connected to Wi-Fi. Since I use the Wi-Fi both in my home and office, PLEASE do not suggest that I simply do not use Wi-Fi, that will be completely unacceptable and will mean that there is basic functionality of the phone that does not work.

Thank you for your time. Please let me know that you are actually working on this problem and if there are any fixes in the works. Thank you.

OhioSam66

This seems to be a widespread issue. I thought my phone got messed up, so Verizon sent me a replacement. The replacement is quickly becoming as useless as the prior phone. All of this began in mid september after the phone updated software. I really wish someone would fix this problem, or I wish Verizon would offer an alternative phone for the current Razr M customers. There is a forum on the Motorola site that is also discussing this.

Verizon ------ PLEASE HELP!

Verizon_Support

We definitely want to help OhioSam66, I know how important it is to make sure your battery and phone are reliable. Please share the specific problems you are having to look into this with the manufacturer. Have you tried device in Safe Mode? If so, for how long?

AdaS_VZW

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gfd

I'm also having the same problems with my Droid RAZR HD since the update, i.e., rapid battery drain accompanied by by overheating. I'm also getting texts stuck at "Sending..." for a long time (hours) which negates the usefulness of texting.

The phone was great before the update, and is now totally unreliable since the update.

Any Android fixes forthcoming?

slmmjjj

Mine also does the sending thing with text. This has all been after the update. My contract ends today probably going to just dump this and get something different.

Verizon_Support

Hi Slmmjjj,

Wait! We would be lost without you. Does this happen with every text message or certain contacts? Does the device say the text message is stuck on "sending" but the user still receives the message in a timely manner or in stead of saying "delivered"?

Thanks,

PamelaF_VZW

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kfritch0123

Same issues here. All group messages require downloads that take sometimes hours. I even tried safe mode and had issues. This only occurred once I completed the latest update to my droid RAZR hd in september.. Hope it gets fixed because I am stuck with this phone until April...

MarciTT

I am now furious with Verizon's customer service. I have been having the same issues downloading messages, battery life, and acting like it's in silent mode when the sound is on. I spent over an hour on the phone with Customer Service a couple of weeks ago specifically on the messaging issue. The outcome? Don't ever put my phone in WiFi mode if I want to get either group or picture messages. ReaIly? Who would accept that answer? I wasn't satisfied with that so I spent an hour at the Verizon store today asking about the messaging and battery life issues. 47% of my battery life is being sucked up by my screen!! The Verizon rep told me that these issues were not reported by anyone else so it must be my phone and proceeded to attempt to sell me another phone. Did he think I wouldn't research this?I have almost another year on my contract; although Verizon has always been my provider, this may be the last straw! Other providers are advertising that they will buy out the contract.

slmmjjj

It happens with random contacts. It typically only hangs when I am on

WiFi. Usually when I switch off WiFi it will send. Hope that helps a

little.

On Oct 22, 2014 7:05 PM, "Verizon Wireless Customer Support" <

dakotacody1

I am having the same issues. I was really happy with my phone and it is in good shape still other than the absolutely horrible user experience following the latest updates. My phone has become almost unusable, taking way too long to perform the most pedestrian of tasks. My phone should just work rather than becoming a point of frustration every time I need to use it. I don't want to buy a new phone to replace a perfectly fine piece of hardware. Please fix the software issues or don't require the updates. This last one was absolute garbage. It's almost like "Oh 2 years..better force another phone purchase to help boost our sales! Send out the garbage update to get some churn."

MikeCheck

I have also been having major issues since the KitKat upgrade. I have tried a factory reset. It helped many of the issues for a couple of days, but they all returned shortly after.

Messaging:

More often than not, my SMS messages do not send (according to the device) or receive. I was using the Messaging app and it would just say "sending" for hours until I would reboot the phone. I've since switched to hangouts and now after a few minutes, I get a "message not sent" error even though I've confirmed with the recipient that the messages are actually going through.

Battery drain:

The phone battery went from lasting ~2 days to lasting less than 4 hours. The phone is often hot in my pocket. If I look at the battery usage, the phone shows as "awake" nearly 100% of the time (even though the screen is off).

Bluetooth:

Sometimes the bluetooth audio is very choppy. The only fix I've found is to restart the phone.

Slowness:

Simple tasks take (typing a word on the keyboard, loading apps, etc) can take upwards of 15 seconds.

All of these issues have made the phone near worthless. None of them existed prior to the KitKat upgrade.

Toyota4x4van

The MMS issue is well known, and occurs when the phone is on WiFi. Motorola knows about the issue, and in fact they have developed a fix for it, BUT they cannot release the fix/update unless Verizon authorizes them to do so. So at this point, only Verizon is to blame every time you do not rreceive a picture message. We all need to shout and DEMAND that Verizon allow Motorola to fix the issue! FDRs don't solve the problem. Cache clears don't solve the problem. Only a software update (that IS ready) will solve the problem. C'mon, Verizon, tell Motorola to release the fix to us!