Had a Droid Razr Maxx for approximately a year. Stopped working Monday during application uninstall (Fitbit; unrelated to current issue?); got replacement on extended warranty. Received refurbished phone on Tuesday. Applied Verizon brand screen cover and case. did not actually use voice/phone call capability until Thursday afternoon. Voice did not register.
Removed case and screen protector; attempted to have voice register by speaking "test test test test" et cetera into phone. worked briefly.
Put in pocket, went about day; took out of pocket, attempted to wipe fingerprints off unprotected screen. Attempted phone call: voice did not register on either normal or speakerphone modes.
Tried Voice Search. Did not work.
Tried updating all apps. Did not work.
Tried full reset of phone, now complete. Did not work.
Do I need to try it with a bluetooth to see if that works? Is this something I can accomplish in the store? Was told Monday hardware issues cannot be troubleshoot in stores; replacement only option?
Do not want another refurbished phone if it's not going to work for basic functionality. Realize I should've tried a phone call much earlier in the week. Want a functional phone.
