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Droid Razr Maxx is painfully slow

I have searched around here to get some advice on why my phone is so painfully slow. When I use apps, they freeze up. When I click on app shortcuts on the main screen, the wrong apps will open. I've deleted them and recreated them, no help. I've cleared the system cache, no help. I've booted up in safe mode, no help. I keep deleting pictures and texts, and uninstalling extra apps to free up space, thinking that maybe the phone is too full (it's not), no help. Please offer something else to try. This phone is really driving me crazy. It's nearly unusable at this point. Thank you.

Comments

Verizon_Support

jp12345,

Oh no, let's get your phone working at lighting speed again! Sounds like you have done most of the troubleshooting already on your phone so thank you! Have you tried a master reset to see if that helps? Is the software up to date?

KarenC_VZW

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jp12345

I have not done that yet. Can I do it myself, or do I have to bring it in for that to be done? What happens if that doesn't correct the speed?

B33

Try running a Factory Reset.! This can be 2 ways 1 try doing the F.R. your self if you've done this in the past or If you can call Customer Service on another line or Landline a Tech Representative can assist you through the Factory Reset I've had tech in my early years of having smartphone help it smooth as Butter.. so that's what i would try.. Good Luck.. b33

FiggieFresh

I am experiencing the same issue with my phone and have tried all of the same methods as well except for a factory reset. I have performed a factory reset on a phone I used to use and it erased all of my downloaded apps stored on the phone (Not mini usb card), would you suggest storing apps on the mini storage card versus the phone itself?

Ogerty

I had the same kinds of issue, did the factory reset which helped for a bit. what finally fixed this for me was go to system settings, developer options, apps, set the background process limit to 2 and check the show all ANRs box.

jp12345

I Finally did a factory reset and there have been no changes. my phone freezes up all the time. I'm now not even able to unlock it quite often and miss many calls. The phone will ring and the screen doesn't recognize that I'm swiping to unlock it. Then the call goes to voicemail. I'm not eligible for an upgrade until august, but this phone is unusable and unreliable.

Verizon_Support

jp12345 We absolutely want you to have a reliable phone. Since you have completed the master reset, we would look into a warranty replacement. Is there any physical or moisture damage?

sheritah_vzw

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jp12345

Yes, please let me know what is available with the warranty. There is no water/moisture or physical damage. The phone has been in an Otterbox case since the day I got it. It's just unbearable to work with at this point. I'm unable to swipe it to unlock it, so I'm missing calls. Apps freeze up and the phone gets locked up. I even get error messages that the home screen has stopped responding and needs to close. Restarting helps only temporarily, like maybe for an hour or so. Same issues keep coming back. I would appreciate any advice you can offer.

Doc1234

I was having the same 'painfully slow' problem and the recommendation by Ogerty worked like a champ!!!

"go to system settings, developer options, apps, set the background process limit to 2 and check the show all ANRs box."

Huge thanks Ogerty!

jp12345

I Did this with only marginal results. I still have to restart my phone several times a day because of it being slow and not being able to type because the screen freaks out (I'll type an "a" and 4 other letters pop up instead, then the phone freezes). Still missing calls when I can't swipe the screen on. Ugh

blahblah_gc

Hi Not sure if this helps. I disabled facebook, yahoo mail, SmartActions etc, my phone works like brand-new, super fast. I think Facebook is the one that slows down my phone the most.

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