Yesterday, I missed several important phone calls. After realizing my phone was not on silent and that I did not become deaf, I noticed no sounds that come out of the speaker on the back of the phone actually work. No ringer, no notifications, no music, no alarm, nothing..... I went to google and found at least 15 other people that had the same problem on other forums all after having their phone for less than a month. They all said it ended up being a hardware issue and that they had to get replacement phones from Verizon. The way to test if this was the same issue I had, they said to press the speaker or just below the speaker on the back of the device when it should be making a sound and it would start to work. I did this and magically it makes sound again, but only when I'm holding my finger in that spot.
However, my concern is that if I'm having this issue and clearly quite a few others are having the same issue, is this a design flaw that will continue to happen in the replacement phones? I don't want to have to go through constant replacements of this phone and getting a new phone set up the way I need it, etc... over and over. So, are others having the same issue? And, if so, has Verizon and Motorola been made aware of the issue to try to find a fix for future devices? Having a phone that actually rings is sort of important.
BammaGRL19 this sounds to be Getting a Big issue with the External Speaker an something needs to Done
To look at the Speaker that's on the both Razr & Razr Maxx Click on the Blue thread Below.
I just started having this problem with my Razr purchased in Feb. I have called Verizon to report and they want me to exchange this phone for a refurbished phone BUT (and its a big BUT) if they get my current phone and decide I must have caused the problem,,they will charge me 299.00. I can get the speaker to work by pressing on the case. I am having trouble deciding if I should keep my current phone, because in talks with tech support, it is obvious they are oblivious to the problem. I really don't want a refurbished phone that could have more problems, or risk them thinking I causes the problem and end up with a bill I can't afford. If I wait, will Motorola finally decide this is a design flaw and give us new phones, or am I dreaming? I can live with this, but I am bugged when things don't work properly
I just started having the same issue, today on 5/9/12. I get no speaker output until I press lightly on the speaker, then it starts to work again. I have had occasions when I missed calls but I've had that happen with other phones and i thought it was a network issue. I have not dropped the phone.
OK Motorola and Verizon, what do we do???
NorCalYaker When did you Buy the Phone if I might Ask: The Date Why i ask SallyC bought her Razr in Nov. or Dec. Jim Bought his Maxx in January an i got my Maxx in February and So far knock on wood us three have Not seen this issue. Mine has this little Snap in the speaker but just every once in a While but has not completely Cut out...b33
12 year customer with Verizon here. Having the same problem with a month old Droid Razr Maxx. Push on the speaker and it works a little while, then stops again. There is an obvious connection problem and Verizon & Motorola are pretending to not be aware of it. Sent to Motorola with a description of the issue. They sent back stating that couldn't find a problem. Called Verizon. The only thing they are willing to do is send a refurbished phone. Infuriating! A 1 month old phone and they are going to send me an old refurb. Unacceptable.
I too have been having an issue with the external speaker almost from the get - go. When I am using speakerphone, the speaker shorts out for a second even though the speakerphone light is still illuminated. The people on the other end must hear/no hear something as well as they always seem to start with "wait, can't hear you....etc." I hit the speakerphone icon twice (once off and then on again) and it seems to work until the next time. Very irritating.
Hi,
The same problem here, some days ago the external speaker stop working, today reading this formus, i realize that pressing the back of the phone make it sound for a while. Phone bouhgt on January 2012.
Two months ago i had the "other problem" of the audio jack sensor mentioned in other forums, the solution was a total reinstall of the opeating system that took a week on the provider.
I'm from Chile South America and i have bought it with Entel, i'm not sure if the guarantee is still working of if i can go directly with Verizon.
Thanks
Hans
If you Bought it With Insurance you should OK it will have that Listed on your Monthly Statements or you can Find if you go to My Verizon on the Website and Look at your Statement there..
My 4 month old Razr just started doing the same. No sound out of the speaker. Headphone plugged into jack works fine. Remove headphone plug and no sound at all from the speaker. It would appear that this is happening to a lot of people and must be a defect in the radio. All verizon will do is trade for a refurb. That is NOT doing the right thing. They sold it and should stand behind it by replacing it with a NEW, not refurb, unit or upgraded unit. C'mon Verizon, do the right thing.
I bought my droid razr 3 months ago and about 1 week ago I lost my external speaker. No speaker phone or ringer. Verizon shoulb be accountable for this issue and give users new not refurbished phones.
If you find its a headphone problem there is a great app called soundabout which can take care of that.
had same problem after 3 weeks. they sent me a refurb with a pro-rated warranty. it has been 3 weeks since then with no problems at all. my question is??? what is the percentage of phones with speaker problems in relationship to the amount of phones sold...
I received my new-old phone at the end of June and already having the same speaker issue. Sending it back AGAIN-I will give this one more try. Tech support said they were writing the details up to report to Motorola. I am wondering if the phone cannot withstand having the case removed. I bought a case that was supposed to work with my docking station but it did not fit-so I have to take it off each night because I use my phone as a clock. Anyone else here remove their case often?
Have a Look at this Link that i Posted a few Months Back in the Picture and you can Zoom it in to Look Closely you can see that up by the Speaker it's Held in place by one Machine Screw. My thought's it should be held by Two but there wasn't enough room in the Design to Accommodate two..b33
I did look at the link and think you are right. Now I have just received my 3rd phone today. I am unsure about putting a case back on it. With the case I can't use my docking station without removing the case each night. Do you think pulling the case off contributes to the problem? I may have to decide between protecting the phone and having my spiffy little alarm clock/charging dock.
Understandable it a bear to put this phone in some Cases to pull it out to Use in a Dock. That's why i went with the Leather Flap case. Since i have two Maxx's i was thinking of using one strictly in a Case that i don't have to pull it out of Unless there is a Real Need but that's Just a thought i'm thinking of..b33
I have decided to use my cheaper gel case which I can carefully remove much easier than the commuter case I used for my second Razr, as it is very hard to take off. I wasted my money on it, but don't want to do anything that may contribute to the speaker malfunction. When I am eligible for a new phone, I may switch brands!
My Maxx (acquired late June 2012) just lost sound between Friday morning and this evening. I use a gel case which I have removed only twice in a month, so I doubt it is removing the case which is the cause of the problem. Thankfully, the pressure trick has, at least for now, restored the sound.
Unless you twisted the phone to a certain level installing or Removing the case shouldn't have impacted the Speaker or at least i wouldn't think it would..
I too have had my maxx for several months with no speaker issues. If your in the middle of talking it out with customer service here is a little trick that works on on circuit boards sometimes and is easy to do. maybe it will get you going temporaily. If you live in a warm area as i do here in georgia take your phone with it powered off and place it on the dash of your car in the sunshine. Dont let it bake but let it get good and warm. the heat will expand the components just a little bit and sometimes make a enough of a difference so that all connections can be made internally. I use this trick on all my welder and machinery cicuit boards in my plant. If it works its only temporairly until you can swap it out. You be amazed how many times it works withcases of bad connections. Try it at your own risk cause if you leave it too long it could damage it if it gets too hot. Good luck Jesse
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