Droid Razr multiple problems

Some of these issues could be the phone, but many could be the apps you are using or the email provider you are using etc. I have a Motorola Droid Razr Maxx and have had zero problems since I bought it 16 months ago, so I know the Razr is a great phone. If your phone is defective, Verizon should be willing to send you a refurbished replacement phone per the terms of your contract. The choice of which phone to purchase is your's, not some sales clerk.

Well lets see if I can assist in a few areas. For printing get the Print Hand Printing App. From the google play store the full version is around $12 I use it and its great. Best app out there. However it only prints GMail not AOL Now in that same Google Play Store download the stand alone app for AIM which is also AOL Mail. The native app for mail is totally uyseless and buggy. Once installed you put your email address and password in and set the settings to sync at the level you prefer. Not knowing what make if car you have, but many posts on Google search state the new Jelly Bean update is not supported for your bluetooth car-phone connections or limited use of same. I have read that the car dealers have a update to the bluetooh in your car so call the dealer and ask. I think I covered your concerns. Many times it is not just the phones it can be what your using is not fully supported by the app makers. Its like what Ice Cream Sandwich worked has not been updated by the app makers for Jelly Bean. A last note you are paying for service on the network, Verizon does not gurantee the apps and download programs will function.

Phone has been replaced twice. Droid no longer supports motto print and email is not printing with other printer apps. My mail is AOL mail which is perfect on my IPAD. I've worked in computer industry for many years and never had these problems with blackberry or my IPAD. What app do you use to print your email from your droid?

I don't print from my phone. If I need to print something, I print it from my computer. I also use gmail.

Printing from the phone was perfect, did not need to fire up desk top or laptop

I don't want you to feel stuck in your device JerryRuss! Are your difficulties mainly occurring with the two functions you have described, bluetooth and your e-mail sync? Have you tested other blue tooth devices, including alternate printers? Are you having difficulties receiving e-mails from other email clients? Have you tried removing and readding the e-mail?

In addition, did you retain all of your apps when you updated the software? If so, I recommend testing the device in safe mode to rule out third party app conflict. If the performance improves, I recommend deleting your downloaded apps and only readd on an individual basis.

http://tiny.cc/66tdxw

Sincerely,

JonathanK_VZW

VZW Support

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After and during MULTIPLE discussions with Verizon support I have done all you ask except other printers. Remember, before version 4.1.2 the print function worked with my HP C8180. My computers all are able to perform these functions without incident, my IPAD using AT&T works fine!

Also, remember, I have had two replacements, BSIDES, resetting back to factory settings!

JerryRuss wrote:
After and during MULTIPLE discussions with Verizon support I have done all you ask except other printers. Remember, before version 4.1.2 the print function worked with my HP C8180. My computers all are able to perform these functions without incident, my IPAD using AT&T works fine!

I hate to say it, but the ipad and my iphone prints flawlessly to all our printers. All wireless

I wish android phones came with a native app that did the same. But $12 was a good investment.

BranwenShelton

>>Duplicate post removed to comply with Verizon Wireless Terms of Service. See <<

Message was edited by: Verizon Moderator

I am on my 2nd Razr Maxx. I flat hate it. I have to reboot it daily and sometime twice...in order to use mr Bluetooth speakerphone. Every day I miss calls when trying to answer them, today I attempted to receive OR call back 7 attempted calls from 1 person. I had to power down and back up for the phone to make/receive a call. My wife's renewal is Jan 31 and I will use it to move to an iPhone 5. Her 4s works fine in the same space me phone either drops the call or won't connect.

My 1x power is. -95dbm. 4G is -105dbm. Is that bad or good? Also I have my second femtocell booster and the Maxx still sucks.

I would gladly destroy the phone if it wasn't worth $100. Verizon has not been any help.

Shoot me, please.

Marty

Ann154

The 1xRTT signal is decent. The 4G LTE signal is on the weaker side so close to unusable. A -120 dBm is the lowest signal and is basically no service at 4G LTE.

breezex

This is not normal behavior for a Motorola phone. I had similar problems with a Samsung Galaxy S3, never with a Motorola phone. We have 2 Razr Maxxes as well as other phones in my household none have signal problems. With readings like yours my wife's GS3 did the same as your Razr, would not hold a call, trouble placing a call, trouble answering a call, call drops guaranteed. But it was in only one room of our house. Rebooting, new SIM, factory reset, nothing helped. Since I didn't go into that room often we swapped phones, my Razr HD for her GS3. All was fine. Since then she has gotten a Moto X, I have my HD back, and the GS3 is retired to backup duty. As a data point my HD currently is reporting 1X -92 dBm and 4G -110 dBm.

Hi breezex,

Thank you for sharing your experience! We want you enjoy the use of the devices. Sorry to hear about your wife's troubles with the GS3. Sounds like all devices are working for you now. You provided a rssi signal reading, have you been able to connect with all of your current devices?

Please let us know if how you service has been.

Sincereley

BrianP_VZWSupport

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I still hate it. I am a Moto fan and worked for them for 11 years before moving on and I have always been loyal. The Razr Android has killed all that. First it was the RAZR and then the MAXX and except for a great battery life it has sucked. My Roadster Bluetooth speaker goes off and on all the time, many times it won’t respond and I have to reboot (again) to get them to talk.

Not right.

The femtocel booster (#2) doesn’t seem to make any difference.

Ann154

MartyMontana wrote:
The femtocel booster (#2) doesn’t seem to make any difference.

The network extender isn't going to boost your 4G LTE data signal unless it is designed to do so. It creates a mini cell tower for voice and 3G signals.

JHWY1234

I am having issues with my replacement Razr also. My theory is Verizon sent out a bug with the last update to get people to claim insurance thus increasing the bottom line for end of year profits and stock holder shares. I have to power down at least four times each day. It freezes up and lags constantly. Shelled out the $100 (which my insurance brochure says $75) on top of $84 insurance. Got a "refurbished" replacement phone.
I agree, it flat out sucks. I don't do much on the phone. No Facebook, no Twitter. No printing. Maybe ten texts and a couple of phone calls each day.

I am now very disappointed with Verizon product and a good 25% of the people I know with Verizon are having issues also. Luckily, my town is getting more towers and that means other carriers for us to change to.

breezex

All current devices (2 Razr Maxxes, 2 Mot Xes, and a Razr HD) connect and work fine at our home, all the rooms. We bounce between 4G and 3G at times, but that has not been a problem since we are on WiFi at home almost 100% of the time.

MartyMontana,

We definitely want you to enjoy the Bluetooth feature, especially with the Roadster Bluetooth you have. Rebooting that many times is not the expectation we have for these great products and want to restore your confidence in them. We want the love to come back between you and your Maxx. Do you reboot both devices? Please test your phone’s connection to a different Bluetooth. Backup your data and restore your phone http://vz.to/1cmiYYj .

AdaS_VZW

Follow us on Twitter at @VZWSupport

Hi JHWY1234,

I am sorry you're having issues with your device. Are you using any 3rd party apps on your device? Here's a link to use the troubleshooting assistant to determine the issue thereby leading to a resolution http://tiny.cc/9x3l8w. Let me know after using the link on the findings.

Thanks,

EdW_VZW

Follow us on Twitter @VZWSupport

BofA Banking app, MLS app, Ekey and Google stuff. No weird apps, games or whatever. I just believe the Devil is in this phone. My wife’s iPhone 4S and my kids iPhones all work flawlessly at my home. My Razr about 50% of the time the call is not dropped or interrupted.

Can’t wait to get rid of it. I use it for business and it costs me $$.

Been to the local Verizon store many times with little or no success. The local sales guy convinced me to buy this phone and I have been paying for it.

magistra25

Hi, I am having trouble setting up my Verizon email on my razr maxx. I originally had access but it stopped working two weeks ago. Verizon has provided me with a new phone and I am still having the same problem. I do have the correct password (I can access my verizon email via web browsers). When we try to manually set up the account using incoming.yahoo.verizon.com and port 110 an error box shows up saying it cannot connect to the server. Note that it has not yet allowed me to manually set the outgoing server settings.

I have tried speaking to verizon reps at two stores and once through 1-800-verizon to no avail.

Any recommendations?

Thank you