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Droid Razr unable to hear or be heard without using speaker

I have not seen a resolution to the problem of not being able to hear phone calls and callers not hearing my voice unless I use the speaker. This has been going on for several months and is embarrassing having others hearing complete 2 way conversations in order to communicate. I have reset with no change in issue.

Comments

Ann154

Could you have a bad speaker? That might be only fixable with a replacement or going to Motorola for repair.

shananaruns

I suppose I could have a bad speaker. Trying to find a fix myself but may have to pursue that route.

tikibar1

I've seen on other threads where folks have pressed on the speaker and it started working again. A temp fix I'm sure, but if it works for a while ...

shananaruns

Thanks but no luck.

Verizon_Support

Shananaruns, we can get to the bottom of this issue and make sure that you have a working phone. This sounds like a hardware issue and not a software issue that can be fixed by an update. Are you still within your 1 year warranty? Does your phone have any physical or liquid damage?

MarquiaF_VZW

Follow us on Twitter @VZWSupport

breezex

One thing that puzzles me is you cannot hear the person on the other end nor can they hear you. The microphone and earpiece are on opposite ends of the phone. Have you tried running your phone in Safe mode to make sure a downloaded app is not the culprit? A factory reset?

B33

Good thought I over Look breezex That's not a bad idea Running the phone in Safe Mode or F. Resetting it.. b

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