Droid Turbo Free Screen Replacement in Blue

[sm0531]

Will Verizon replace the screen one time free on the Droid Turbo if I buy it at Best Buy?

And if they do will it also work on their Blue Turbo? It is exclusive to Best Buy.

Thank you.

[vzw_customer_support · Accepted solution]

Hi sm0531!

I'm saddened to learn that you device was damaged! Yes, due to the issue, we will replace your cracked screen.


Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSupport

[sm0531]

Ok thank you! I just wanted to make sure it would be covered by the free replacement even though Best Buy was the only place that sold it.

[vzw_customer_support]

Hi sm0531!

No worries, you're welcome! We're here if you have any additional questions or concerns.

Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSupport

[KeithLutz1]

I have been through the Verizon wringer today regarding this question (4 hours on the phone, 2 hours in Best Buy).  Verizon does want to replace the device because it is blue (Best Buy).  Best Buy has no info whatsoever regarding this program, so they absolve all responsibility.

Verizon, i see that in this post on your web site that you DO provide replacements for the blue phones. Your own customer service has sent me to Best Buy 2 times, and keep saying that the will not replace it because it is BLUE. How do i get my cracked screen replaced?  From what i understand, this is due to a manufacturer defect on the phone.