Droid Turbo Marshmallow - please answer

When I bought my Turbo, the Moto X 2014 was also on the shelves at the VZW store and it was running Marshmallow. I was coming out of a first-gen Moto X and really liked the phone, just wanted a bigger screen with more battery power. My sales rep at the time ASSURED me that the Turbo would in fact be receiving the Marshmallow update "very soon" and this assurance is what led to me deciding on the Turbo rather than the X.

Motorola says on its website that the update is available "pending partner support". The Turbo ("Quark XT-1254") is a Verizon exclusive so there is no other partner, at least in the US. I know that the Turbo received Marshmallow WiFi certification on July 1, 2016 (the WiFi certfication ID is WFA66489) AND that the Indian market version of the Turbo received Android 6.01 on July 21...

So what gives, Verizon? I was thinking about getting a Z Force but Lenovo is not exactly a paragon of virtue for updating its products and as this phone is a Verizon exclusive, I have lost faith that Verizon will update it in a timely manner. Next up was the Pixel but now I see Verizon is going to be in charge of software updates on this phone as well. This is causing me to SERIOUSLY rethink staying with Verizon. These "flagship" phones aren't cheap and if I'm going to give Verizon $600-700-800 dollars, I want GUARANTEES, not "assurances", that updates will be implemented even in a semi-timely manner.

I can always buy a Pixel direct from Google and activate it with AT&T. Don't want to go there but at this point it has to be a viable option.

So please, Verizon, don't pay us lip service anymore. Give us a straight answer as to what your plans are with this phone.

Accepted answers

Verizon_Support

neburg964 - We strive to provide you all of the answers you seek. I am also a Droid Turbo user and can't wait to have the Marshmallow software on my device. At this time we don't have any information regarding the Marshmallow software you want for your Droid Turbo. You can check the link we provided for the latest software news.

JacobV_VZW
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All comments

rcschnoor

neburg964 wrote:
I can always buy a Pixel direct from Google and activate it with AT&T. Don't want to go there but at this point it has to be a viable option.

You can also buy a Pixel direct from Google and activate it with Verizon. That way, Verizon would not be the one pushing updates to your phone.

neburg964

That's the way to go then, but I read somewhere that the Google direct versions are for AT&T and T-Mobile (along with Google Fi)

I will definitely look into this. Thanks!

neburg964

I just read that if you buy from Google and not VZW, you lose Hi-Def Voice and Voice over WiFi. I want both those features.

Verizon, please do the right thing here.

rcschnoor

Do you have a link where you read that? I would be surprised that you would lose HD voice, but was wondering about wifi calling. For example, the Nexus 5X purchased direct from Google had HD voice but does not have wifi calling on Verizon.

I have not been able to find an official source which would provide this information. Since it appears the only difference between the phones is that the Verizon version comes with a pre-installed Verizon SIM card, I would be hesitant to believe any info not from an official source. The link to where you read this would be appreciated, though.

Verizon_Support

neburg964, I like getting my updates quickly as well. I can guarantee you that when we do release our software updates, they have been thoroughly tested to make sure you get the best customer experience possible. You can keep up to date here: http://vz.to/1PABezY.

JosephT_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

neburg964

While I thank you for responding, your answer is actually a non-answer. It's a simple question : Is Verizon going to update the Turbo to Marshmallow as we were promised? If yes, then we'd all appreciate a general time frame. If no, VZW needs to man up and tell us so. Each of us will decide what our best courses of action are.

Ann154

The answer previously given is the only answer you are going to get from an official rep until the exact day if or when the update is released. Verizon can't provide a time table because they don't have one either. They are at the mercy of Motorola and Lenovo as the customers for when Motorola completes the update.

neburg964

The problem is that nobody is accepting this answer, myself included. Its a very politically correct non-answer. The update has been around for several months. The wi-fi certification was issued 3 months ago. Motorola itself says the Turbo will be updated pending partner support. The Indian market Turbo has already been updated.

I can live with not getting a timetable. Perhaps VZW really is still testing the update. Can VZW say "We are still testing the update and as soon as we approve it, we will push it out to our subscribers." ?

Understand that I was told by a Verizon sales rep 15 months ago that the Turbo would "Definitely" be getting Marshmallow. The Turbo was Verizon's flagship device at the time and I voiced concern that the Moto X 2014 had Marshmallow, but the flagship did not. The salesperson gave me the assurance I needed that the device would be supported. Was I lied to? Or was the salesperson simply mistaken?

In my business, if I make a mistake I own it and I correct it. Sometimes it costs me money but I do the right thing in order to keep my customers faith. If you search not only this forum, but forums all over the place, you will see hundreds - if not more - people voicing the same concerns as me. Verizon gives a great non-answer along the lines of "We like the latest updates too..." and then they try to change the subject by asking "Is your device working properly?"

My Samsung Galaxy Tab S 8.4, running Lollipop, was thiiiiis close to getting crushed by my car. Then the Marshmallow update came along and it is now functioning beautifully. I have noticed some operational jitters and occasional freeze-ups with my Turbo. Nothing major, just an occasional minor annoyance, but I think the Marshmallow update would fix it. If it does, I remain a happy and loyal Verizon customer as I have been for the last 13 years. If the update does happen in a timely fashion but doesn't fix the issues I can say "At least Verizon tried, they did what they said they were going to do" and I have no issues with VZW itself. If VZW says "Too bad, so sad, no updates for you even though our sales rep promised it" then I have to reevaluate things.

All I - and everyone else - is looking for is some reassurance that this flagship device has not been abandoned.

Verizon_Support

neburg964

I guess it is what it is. My gameplan moving forward will be to get the Pixel XL. There are rumors that Pixels purchased directly from Google will not be able to get WiFi or HD Voice calling on the VZW network. If this turns out to be true, since I want both features, I will buy from Verizon. However, if this info is incorrect, I will buy direct from Google.

And I will no longer worry about the Turbo.