My droid Turbo gets hot, almost to the point you can't hold it. It started a few months back and I've only had it a year. Does anyone know why?
BTennant,
I know how important it is to have a working phone. We want you to enjoy your device and use the features available on it. Please follow the steps listed here to review your phone health. If you have any questions please let us know we are here to help.
Perform a device health check using the My Verizon...Note Ensure the device has the latest version of the My Verizon Mobile app.1. Launch the My Verizon Mobile app.2. From the Home screen, navigate: Menu Menu icon > Customer Support.3. Tap Device Health Check.Click Device Health Check4. Tap VIEW ALL to review the following test results:
BatteryStoragePerformanceClick on view All5. From the 'For your review' section, tap a reported issue.Click the reported issue6. Follow the on-screen process to troubleshoot.Note The following image is for an educational reference only.Perform an actionJasperM_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Verizon wireless to the rescue, Btennant. Let's work on cooling your phone down and prevent any damage to your phone. Although it's perfectly normal for a device to get hot ( specially during use ) to the point you can't hold it is unacceptable. When did your phone start overheating? Do you notice this while performing a specific function? JorgeO_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Started noticing it about 2 months ago. Seems to be getting worse
BTennant, this is definitely not normal behavior for a Turbo. Let’s figure this out. When does it start to heat up? Does this happen when you use a certain function? AlbertoR_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
It happens when charging or searching the web, it especially gets hot when doing both. It doesn't like games too.
Is it only hot when using it while plugged in?
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