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Droid Turbo rarely rings

I got a new Droid Turbo for Christmas and I've noticed sense then that it rarely rings through when someone calls. It rings on the callers end, but nothing ever happens on my end unless they leave a voicemail. I've checked to make sure call forwarding isn't on. Any ideas? Thanks.

Comments

Verizon_Support

We'll figure this out, jbcollier22! Are you having any issues making calls? Follow the steps in our Troubleshooting Wizard for being unable to receive calls to diagnose and correct the issue. http://vz.to/12TLCsR

Thanks,

MichelleH_VZW

Follow us on Twitter @VZWSupport

jbcollier22

None of the items on the troubleshooting wizard fixed the issue. Turning the phone off and on will sometimes temporarily fix the problem, but not always and not for long when it does.

jbcollier22

I forgot to mention that no, I am not having any issues placing calls. Only receiving them.

Verizon_Support

Thank you for taking steps to troubleshoot! Where does this happen most? What does the signal bars show on your phone when this happens?

Thank you,

YaleK_VZW

Follow us on Twitter @VZWsupport

jbcollier22

Where I'm at doesn't seem to have any effect on it. I live in a very good service area and get at least 3 out of 5 signal bars almost everywhere I go, including inside my house. I never experienced this problem with any of my previous phones unless I was in an area with poor service.

Verizon_Support

I appreciate your reply! Please try removing and reinserting the SIM card to ensure it is seated properly.

Thank you,

YaleK_VZW

Follow us on Twitter @VZWsupport

jbcollier22

That is one of the steps the Troubleshooting Wizard listed and I tried that but it didn't appear to have any effect either.

Smokinlib1

I am have the same problem. Started about 2 weeks ago. Phone is only a month old. I use this phone for work and not receiving calls is unacceptable. When the owner calls and calls and I don't know it until I get a voice mail hours later (that is another issue, voice mails with no info) it is absolutely unacceptable! I have done everything you have asked others to do here and no help. What good is a "phone" if it can't perform it's most basic function? This problem needs to be resolved and fast!

Bavette

I am having the same problem. It seemed to have happend right after the update on December 17.

Verizon_Support

Hello Bavette!

I don't want you having any issues with your Droid Turbo! Incoming calls are important, so let's get this fixed for you! Do you notice any pattern with this, like certain areas or happening only with certain contacts, etc.? Have you received any incoming calls since the update? Please test this by powering your phone off, waiting 1 minute, then powering on. First, make a call out (you can use #832 send as a test call), then try an incoming call and see if that call comes in. Please keep us posted on this, thank you!

ChristinaB_VZW

Follow us on Twitter @VZWSupport

Bavette

I can make calls just fine. I just don't consistently receive them. It seems to go in days or several hour spurts. Then all of a sudden, I will start getting calls again. I think it is fixed and I stop receiving them. I have no missed calls. But will immediately receive a voicemail if one is left.

Bavette

Also, I typically have 3-5 bars.

Verizon_Support

Bavette,

Thank you for the great details. Do you notice if this happens when only in a certain area on when indoors? Do you have any issues with sending or receiving text messages during this time? Have you already removed and reinserted the SIM? http://vz.to/1wC5hvk

LindseyT_VZW

Follow us on Twitter @VZWSupport

Smokinlib1

So Verizon! What are you going to do about this $700 phone that only works part time? I spent a hour on the phone yesterday with tech support to have them reset it and everything and guess what! Today it is only missing half the calls. Same issue as before. No missed call notice and no ring. Just a voicemail sometime later from someone telling me they tried to call me but the phone went straight to voicemail. Enough of this. What are you going to do about this? Should have gone with the IPhone

buggs849

Everyone, PLEASE, PLEASE call Verizon about this problem. I have been going back and forth with them all afternoon. They claim this is not a known problem UNLESS you CALL them to complain. This forum is just for us to vent. Flood their phones.

Verizon_Support

We want you to get all your calls Smokinlib1! I'm sorry to learn that this issue continuous even after troubleshooting with our tech support team! I understand as per your post that your phone was reset, was the procedure outlined in this link http://vz.to/1wDWAka done to reset your phone to factory settings? If so and issue continues, we may need to consider a http://vz.to/uyYF0o warranty replacement. Please confirm.

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

bootleg956

My turbo stopped ringing too, but it seems it only does it some times. This is a big issue for me because I am on call at night for work and if I miss a call (like last night, missed 4) it is a big deal. I also noticed that when I make calls, the ringing on my side stops after a half a ring, then i hear nothing until someone picks up. I have been told by the people I call that they usually need to say hello a few times before i hear them. What the hell? Everything worked fine until I switched to the advance calling feature. Has anyone had any luck with turning that off? Help

KellyArens

OK so the other day I posted that Verizon offered me a fix for this problem by clearing the cache. Well sorry folks, but it was only temporary. I called Verizon again last night and was told that they are waiting on a software upgrade/fix from Motorola and that there is no date given by Motorola to expect the fix. That does not meat it won't be quick, but just that they are not really communicating well with Verizon. At least they are admitting its a problem now.

jbcollier22

I'm just glad they realize there is a problem and are working on it. I hope the software upgrade comes quick.

cllang

So have the same problem, but found that the phone kept defaulting the mobile network to 'global'. As soon as you go into settings/more/mobile network/ preferred network type set to LTE/CDMA

ricwothek

same problem here with the Turbo.

buggs849

Nothing fixes it. Please continue to call Verizon. I was told by CS that they had not heard of a problem. When I mentioned this verizon community chat and if they had read all the complaints was told that this is just a venting chat for good or bad remarks. They will not recognize a problem with the droid unless everyone floods their lines with calls. Please continue to call them.

Sent from my iPhone

Jenpoe

I got a Droid Turbo and its been horrible. First my screen cracke on its own within the first week. Motorola sent me a new one immediately because of the known problem. Now my voice to text MIGHT work- its a hit and miss. And this phone rarely rings.

I'm a business owner that is missing constant calls because of this horrible phone. if you are looking to buy one- save yourself the brain damage!!!! Its literally the worst phone I have ever owned.

A phone that DOES NOT RING.... come on?!?!?!?

I have to call customer service every other day... its been a total joke.

Smokinlib1

So it has started happening again! Called CS and told them what was going on, again. This time they switched me to my local store, oh yeah, after offering me another gig of data " for free". Local stores says they have had no problems with the turbo, lmao! I asked the rep if they ever bothered to look at the Verizon forums. Anyway, he tells me that I need to have the same problem on 3 replacement turbo phones for them to replace it with something else. I wish I had trusted my gut and bought an iPhone 6! This phone is crap and both Motorola and Verizon know it.

Jenpoe

Im on the phone with them now- did you know you cannot remove the back cover on this phone... and to remove the sim card - which is the cure all- is literally impossiable. If you have been ever able to remove the SIM card- PLEASE tell me how. that appreantly is the cure all on how to get your PHONE to RING

tikibar1

Yes, the Droid Turbo is a sealed phone and the back cover cannot be removed.

How to remove the SIM card:

Remove the SIM Card DROID TURBO by Motorola | Verizon Wireless

jbcollier22

"So have the same problem, but found that the phone kept defaulting the mobile network to 'global'. As soon as you go into settings/more/mobile network/ preferred network type set to LTE/CDMA"

At least for me, since making the above change that cllang mentiond, my phone now seems to be working properly. No more missed calls because it didn't ring.

ricwothek

Had a Verizon tech support person tell me that it's a software problem that Motorola has admitted to but there is not an update yet for a permanent fix. So I also had Verizon run a test on my towers in my area to see if there was a problem and the signal in my area was marginal. So they released me from my contract with no early termination fee and I sold the turbo back to the store the same day I switched for 232 dollars and had them apply it to my bill since all they were willing to offer was a gift card for the 232. Verizon customer service rep said any money still on my bill after the termination is processed will be refunded to me in the form of a check. So in a few week I will get my 232 back

Sent from my iPhone

michelineia

My husband got a DROID Turbo January 5th. It started acting up a week or two ago. Hard to tell since he doesn't get a ton of incoming calls, but when he does they are for work. This is a huge deal! Called Verizon and they had no clue other than to reboot or reset. Duh...told them we already know it works for a little while once we do that action. The only thing that instantaneously seems to fix the issue without a reboot is the answer from cllang above. Thanks for posting that info! Although I worry that it will switch back and there won't be a notification. Only time will tell...what a mess, and never buying a Motorola again! Samsung only from now on.

B33

The issue lye's partly in the OS <> partly in the Calling feature <> and some of it is the phone, this issue is being seen not just in this phone it is affecting another Motorola as well the Droid Maxx that is why I have not updated to this OS that carries this calling feature...

cowgirlfromhanna

I was able to fix fix by changing my Global setting also....I hope this is a permanent fix and not temporary! I have been getting no calls at all, they go straight to voice mail

Mattindirect

I'm having same issues. Phone will randomly drop cound while in call, then repeated attempts to make calls will fail. Call connects, other end dials, but no sound is transmitted on either end. When incoming calls occur in this situation, they either go directly to voicemail or ring then go to voicemail, but the turbo will not ring. Been happening on and off for about a month now.

I've checked network mode. Once it was set on global when the problem occurred, and setting to LTE/CDMA and restarting fixed issue. Every other time it's already on LTE/CDMA. attempted to resolve by toggling airplane mode, restarting, removing and replacing SIM, and clearing cache partition (impossible, when entering recovery mode, device simply states NO COMMAND).

yarelim_vzw

Mattindirect

I am sorry to see you are having call issues. We want you to have the service you deserve. Do your dropped calls happen in a particular location? Does this happen indoor or outdoor? Please provide zip code to better assist.

YareliM_VZW

Mattindirect

Having issues in several locations, with each being varied enough to make me think it's not geographic. have seen the issues in 92563, 92562, 92591, 92592, 92554, 92551, 92552, and 92223, among others... its mostly happening outdoors, with strong to mid signal strength.

Verizon_Support

Mattindirect,

Thanks for sharing the location! We show good coverage there. Is the issue only with calls or also texts/data? Is the phone's software up to date? http://vz.to/1uFAqCJ

AndrewT_VZW

Follow us on Twitter @VZWSupport

SeedCornMan

My Turbo doesn't ring through often but also the party I'm talking to can't hear me most of the time unless I walk outside my office. Never had to do that before with any other phone. I'm beginning to think I should have bought some other brand of phone.

CMHScott

Mine does the same thing. It is the worst phone for voice quality. I constantly have to move positions. I "upgraded" from a first generation Moto X (which I loved) and I am so disappointed. I should have learned my lesson from jumping on board with the Verizon exclusive Thunderbolt, which, like this, lags on updates and solid resolutions to problems.

Add to that each time you bring up a problem, the person answering seems to be clueless that anyone else is having the same problem.

TDC2

I am having the exact same issue

meboy34

I'm currently experiencing the same problem and Verizon acts like they can't fix or make things right! There are forums all over the internet of people complaining and Verizon won't own up!!

TDC2

Its a software issue, Motorola has to fix it.

>> Personal information removed by Verizon Moderator to comply with the Verizon Wireless Terms of Service <<

gggggg

Apparently there is no fix for the issue. smh

KellyArens

There was a fix for this several months ago in the form of an OTA update. I was having this problem as well until the update and my phone has been great since the update. I think it was in January??. Make sure your HD Calling in turned on.

gggggg

It's turned on. Still get calls that go directly to voice mail and phone doesn't ring. Today, was outside, not even using phone (78 degrees), phone NOT in sun and I get a warning that the battery getting hot!!!

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