Droid Turbo rarely rings

[jbcollier22]

I got a new Droid Turbo for Christmas and I've noticed sense then that it rarely rings through when someone calls.  It rings on the callers end, but nothing ever happens on my end unless they leave a voicemail.  I've checked to make sure call forwarding isn't on.  Any ideas?  Thanks.

[vzw_customer_support]

We'll figure this out, jbcollier22! Are you having any issues making calls? Follow the steps in our Troubleshooting Wizard for being unable to receive calls to diagnose and correct the issue. http://vz.to/12TLCsR  

Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport

[jbcollier22]

None of the items on the troubleshooting wizard fixed the issue.  Turning the phone off and on will sometimes temporarily fix the problem, but not always and not for long when it does. 

[vzw_customer_support]

Thank you for taking steps to troubleshoot! Where does this happen most? What does the signal bars show on your phone when this happens?


Thank you,

YaleK_VZW

Follow us on Twitter @VZWsupport

[jbcollier22]

Where I'm at doesn't seem to have any effect on it.  I live in a very good service area and get at least 3 out of 5 signal bars almost everywhere I go, including inside my house.  I never experienced this problem with any of my previous phones unless I was in an area with poor service. 

[jbcollier22]

I forgot to mention that no, I am not having any issues placing calls.  Only receiving them.

[vzw_customer_support]

I appreciate your reply! Please try removing and reinserting the SIM card to ensure it is seated properly.


Thank you,

YaleK_VZW

Follow us on Twitter @VZWsupport

[jbcollier22]

That is one of the steps the Troubleshooting Wizard listed and I tried that but it didn't appear to have any effect either.

[Smokinlib1]

I am have the same problem.  Started about 2 weeks ago.  Phone is only a month old.  I use this phone for work and not receiving calls is unacceptable.  When the owner calls and calls and I don't know it until I get a voice mail hours later (that is another issue, voice mails with no info) it is absolutely unacceptable!  I have done everything you have asked others to do here and no help.  What good is a "phone" if it can't perform it's most basic function?  This problem needs to be resolved and fast!

[Bavette]

I am having the same problem. It seemed to have happend right after the update on December 17.

[vzw_customer_support]

Hello Bavette!

I don't want you having any issues with your Droid Turbo! Incoming calls are important, so let's get this fixed for you! Do you notice any pattern with this, like certain areas or happening only with certain contacts, etc.? Have you received any incoming calls since the update? Please test this by powering your phone off, waiting 1 minute, then powering on. First, make a call out (you can use #832 send as a test call), then try an incoming call and see if that call comes in. Please keep us posted on this, thank you!

ChristinaB_VZW
Follow us on Twitter @VZWSupport

[Bavette]

I can make calls just fine. I just don't consistently receive them. It seems to go in days or several hour spurts. Then all of a sudden, I will start getting calls again. I think it is fixed and I stop receiving them. I have no missed calls. But will immediately receive a voicemail if one is left.

[Bavette]

Also, I typically have 3-5 bars.

[CMHScott]

I'm having the same issue. Been in my home for years. Had a Moto X, HTC Thunderbolt, Blackberry Storm and never had an issue like this. 

The only thing that has changed is the phone.

I'm really disappointed in the Turbo overall compared to the Moto X. I thought this would be similar with improved performance but even the interface isn't as nice.  And still no Lollipop.

Add to it WiFi and Bluetooth issues and this is probably my least favorite phone ever.

[vzw_customer_support]

CMHScott, 

I'm sad to hear you are not enjoying your Turbo as much as you thought you were going to, and I'll be happy to help bring a little more happiness back when it comes to this phone.

What zip code are you in and how often is your phone not ringing? When someone is calling does it show on the screen that they are calling, but there is no sound? What about vibrating? Will it do that when a call is coming in?

SarahO_VZW
Follow us on Twitter @VZWSupport

[buggs849]

I have the same problem!  Unacceptable!!  All these "do this, do that" does not work.  Right now I cannot use this EXPENSIVE  phone.  Heading to the store for a resolution!  There are enough people having this same problem that Verizon can be forced to do something!!

[vzw_customer_support]

jbcollier22 [buggs849 I'm sorry for all the frustration! We want to make things as simple as possible for you. Let me save you a trip to the store. Is anyone else having the issues? Does this happen on every phone call? What zip code are you in? Please provide details so we can help.

AmberF_VZW
Follow us on Twitter @VZWSupport

[KellyArens]

I had this same issue and there is an easy fix.  You have to clear out the cache partition.  If you go to the Verizon page and go to troubleshooting on the droid turbo, there are instructions there on how to do it.  Once I did that no more problems with the calls coming through.  Its basically where all your temporary internet files are stored and when it gets too full, the phone does not ring when people call. 

[Bavette]

I just tried it, Kelly. Thank you for the suggestion. I don't know yet if it will work as my phone started randomly ringing yesterday. I'll report some day if I have or do not have any issues. I wonder what the internet temporary files have to do with the phone not ringing and going straight to voicemail. That is interesting.

If I remember right, the title under the Troubleshooting for the Droid Turbo was "Clear Temporary Internet Files". Obviously, it didn't say anything about the issue but just tells you how to do it.

[Char471]

I have the same issue.  The biggest issue for me is I have a son with asthma.  I can't afford to miss calls especially considering that I never know when the school may call about him!  Verizon you've got to do something.  This problem could mean the difference between life and death if I can't receive a phone call in time about his asthma or subsequently being taken to the hospital from school.

[ricwothek]

Listen up people this a Motorola software issue, the only solution is to get anew device ( not another turbo). Turbo has a problem reconnecting to the network once it loses signal. This is evident if you've had other phone and lived in the same area with no issues then it's the device. But it could also be the network, wait you just said it was software. It's a little of both more device but you may think you live in a good area with a great signal like me. But your signal is most likely marginal or low and your previous device never had a problem connecting to them. Like me always thought I was in a great area with my Maxx and turbo always had 4 bars and 4glte showing, but it wasn't until I had Verizon send a tech out on a Network ticket to check the towers in my area and later called to find out what the report said did I find that my area was marginal/low. Think of the Turbo like your wireless router it will always show that you're connected to the network as long as it finds a signal but it's not and that's why like you router you have to power down and power back up to fix the problem and reconnect to the network to receive calls. Until it loses the signal again. Now they will tell you they can do several things to fix but all these are temporary just like powering down and power back up is a temporary fix. The only true fix is the software update from Motorola which doesn't even have an expected release date. Can't why the software some how allow you to make call but not receive them. So my advice have them check your towers by putting in a network ticket and if it shows marginal coverage the they have to wave the Early termination fees and release you from your contract.  But make sure they put notes in your account each time you call have them read the note to you before you get off the phone. The more calls and notes shows that this is an on going issue and not your first time calling in. Especially if they tell you that you can cancel with out eft fees if the report states the signal strength is not up to par.  Then sell your phone back to Verizon as long as you do it on the same day your number is ported the can place a credit on your account which will be returned to you as a check once the account closes. That's why notes are important because as you know everyone tells you something different. Had one person note that the signal was marginal and no eft would be charged just call back after the number was ported. Even though that was noted another cs rep said it was low and low is better than marginal so I have to pay the ETF. Asked to speak to a manager asked him to read the notes and honor what I was told and the reason why I cancelled and they no choice but to honor the previous CS note about no ETF. PEOPLE YOU PAY FOR THE SERVICE Verizon see you as nothing more than another customer that will never leave no matter how bad their flagship phone fails to preform basic functions. I know this because before last month when I switched to AT&T  I was a 12year Verizon customer which when I called means nothing other than sending me a new defective turbo or paying to terminate my contract.