Droid maxx WiFi and Bluetooth conflict.

I cannot get my Droid Maxx to connect to my home network when the Bluetooth is on. I can stream music and then I turn on the Bluetooth to connect a speaker and in a couple minutes no data and the music stops, if I turn off the Bluetooth the music resumes through my phone. I restarted the phone through a regular power down and holding the volume up and power button. It also started it in safe mode and it seems to work fine, I can browse the internet with WiFi and Bluetooth on. I have found many people with the same problem in old forumns but nothing recent.

Any help would be appreciated

Accepted answers

Johnsonville23

I would uninstall all the apps you have installed from the app manager that

have access to your wifi connection (in the app manager you can scroll down

to permissions to see what the app can control). Document the ones you

remove and reinstall as you need them to test one by one. I also did them

in tiers based on how often I used them and then seeing if the problem was

resolved after each group (3-4 at a time). Start with the less know that

have a lot of permissions first. Good Luck!!

On Thu, Sep 24, 2015 at 10:49 AM, Kaschneids <forums@verizonwireless.com>

All comments

Verizon_Support

@Johnsonville23

Let's ensure your Droid Maxx WiFi and Bluetooth features are working as expected.

When did this problem begin? Have you been able to use WiFi and the Bluetooth feature simultaneously in the past on this device? Please let me know your device's current software version number http://vz.to/1zuWYDH. Is there another device nearby that has previously been paired with the Bluetooth device? If so, I recommend turning off the Bluetooth feature of the other device. Please keep me posted.

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Johnsonville23

The problem started on Monday. I used bluetooth and wifi simultaneously to

stream music through a speaker almost every day leading up to the problem.

The system version on my phone is 24.13.2.obake-maxx_verizon.Verizon.en.US.

There is no other device nearby that had been recently paired.

Below is a thread describing my issue

https://community.verizonwireless.com/thread/857608

Is there going to be a software upgrade to fix this issue?

On Tue, Sep 8, 2015 at 8:59 PM, Verizon Wireless Customer Support <

ljplace

After all the frustrations, had phone replaced, was under warranty still. Extremely relieved that all of the issues would be resolved. New phone arrived, went thru the time and trouble of setting up new phone.

Unfortunately, the same exact issue. I am back to square one. This is unacceptable and can not get help from Verizon. Have not left them because all 5 family members on same plan. This might be final decision maker. Unacceptable for usage overages charges of data when it is known software issue. DO NOT GO THROUGH wasted time and frustrations of replacing phone!!!!

Verizon_Support

Johnsonville23 We know how important it is to be able to stay connected when using blue tooth and Wifi. Since this issue started have had your phone forget the WiFi connection and then re-add it as a new connection? Here is a link on how to do that if you need steps http://vz.to/1KfbR5l
StevenG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Johnsonville23

I am still having this problem. Has there been any progress to rectify

this glitch?

Verizon_Support

Johnsonville23 We want this issue solved for you. We totally understand the need to be able to use both those functions of the phone at the same time.

We have checked with Motorola's information on your phone and was it was not shown as a known issue with the phone. So this would be a problem caused by either the software of the phone or the hardware.

Since this issue started have you installed any new apps on your phone? Has the phone been dropped or damaged in any way?
StevenG_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Johnsonville23

No sir. The phone is like brand new. No new apps. Seems to be a software

issue.

On Thu, Sep 17, 2015 at 9:12 AM, Verizon Wireless Customer Support <

Johnsonville23

I also received a brand new phone that worked correctly until the software updated.

drryan

I have been scouring all the droid sites and Verizon and Motorola. We desperately need to have them upgrade us to Lollipop or open a way for us to revert back to a version that worked.

This worked for me (although I do not know how long it will work):

1) Turn phone off

2) Press and hold Volume Up and the Power Button. This will bring up a boot menu.

3) Use Volume Down to scroll to "Recovery" and push Volume Up. This should eventually bring up a Sick Android Icon (red triangle with exclamation point)

4) Press and Hold Volume Up and Power for what seems like an eternity and at the blue menu that comes up scroll to "Wipe Cache". I think you select that with the Volume Up but it may have been the Power button to select.

5) It will reboot

6) For now I have Mobile Data, Bluetooth and WiFi all at the same time. We'll see how long this lasts.

Hope this helps.

drryan

Kaschneids

Thanks for the info, I hope it continues to work for you!

drryan

Worked for about 2 hours.

Thinking about jumping ship to Samsung.

Will keep trying.

Clif

On Tue, Sep 29, 2015 at 2:08 PM, Kaschneids <forums@verizonwireless.com>

longfellowdeeds

Johnsonville23 I am having the same problem. It has to be the phone, I read all this and tried everything they said but yet still cant get WiFi to work. It wont even find and WiFi and when it does it goes away as soon as I click on it. I also have a 2014 Chevy truck and the phone will not even connect with it and it did just fine about 2 months ago. For me this problem started about 60 days ago.

Johnsonville23

Does is work properly in safe mode?

On Thu, Oct 1, 2015 at 10:15 AM, longfellowdeeds <forums@verizonwireless.com

drryan

That helps. Have not tested it long enough without 3rd party apps. I think

there might be some conflicts with a couple of them.

My wife is getting a new phone so I will probably get her Samsung S5.

Currently using my XT907 until I get the 926 worked out.

Clif

On Thu, Oct 1, 2015 at 12:29 PM, Johnsonville23 <forums@verizonwireless.com>

Johnsonville23

I systematically removed apps that had permissions to the wifi connection

to find the culprit because mine worked in safe mode. Been a great phone

otherwise.

StratoSteve

Don't bother uninstalling apps. It might work for a bit, but the problem returns. Only soluion I've found is to keep it in safe mode. I'm testing with blue tooth off, but I think I've tried this before.

Who do you call to get a new phone?