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Droid razr continually freezing/locking up.

This is becoming a serious frustration because i end up doing a hard restart on my phone about 20 times a day. I did a factory reset with a recovery once last week. My problems continued and i did it again just yesterday.

My phone is still locking up on me and i want a reason as to why this is happening. I have no viruses on my phone, all apps are turned off and it still locks up.

If someone could please help me i would be very grateful.

Comments

NuDroidUsrr

When you say that "all the apps are turned off", what do you mean? Are the apps installed? I would either run the phone in safe mode, or do a factory reset and only connect it to Google for your account, and run it like that for a few days to see if it happens.

cmoscor

my phone is still freezing up and have to do a hard restart on it. when i was talking about the apps before, it was till happening even though i only had the apps that are preset on the phone that are there after doing the factory reset.

B33

cmsocor are you running Jelly Bean on your Razr ?

Verizon_Support

Cmoscor, I don't want you to be frustrated and want to help with your phone. Is your phone freezing on any specific action or task? If you have an antivirus, task killer, or battery saver app installed, please remove. After the hard reset, were any applications automatically re-installed?

MarquiaF_VZW

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fordman86

We'll mines doing the same thing kind of. On battery power I noticed that once it hits 40% battery you search the web or emails or even to some texting it will lock up or freeze and then let it set and it reboots on its own. Then it will lock up upon restarting and do it again about 3 times in a row. Did a factory reset yesterday and today sane thing. So since it off warranty I eaither deal with it or do an insurance claim. Sorry about high jacking your thread.

breezex

My guess is it's either an app (try SAFE mode for a while to see if it's an app) or a bad battery. Since your problems seem to happen at the 40% battery mark you may need to get the battery replaced.

fordman86

I was leaning towards a battery since posting had on charger and on charger now and no problem.

B33

Did you update your Razr with the latest update the reason I say it may be the reason for the battery changes I'm seeing some minor changes in my Razr Maxx's one thing I noticed was when I was on a call the Volume seemed to change on it own it increased and then lowered.. I'm watching closely at all the systems on it one thing that does not work well or at all is the Google+ and it's Photos app..

wolves37

I am having the same issues as you have stated. What was the outcome??

maryanne1973

How do I do a clearing of the cashe partition?

Verizon_Support

Hi Maryanne

I would love to help you today. To clear the cache on your device you would go to Settings> Apps> Then choose the application you were looking to clear and press clear cache.

JoeL_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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