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Droid turbo 2 not showing in Verizon SUA

I am attempting to check for the update for my droid turbo 2 using Verizon SUA on my windows 10 pc. I have installed the software and it opens normally however it does not show my phone in the list. I am able to browse the storage of the phone on the pc when connected to usb and the device manager accurately identifies the phone. Why does it not show up in the SUA?

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rbird2

Perhaps this will help...

I can not get the Software Upgrade Assistance (SUA) to work on my Desktop PC but was able to get it to work on my wife's Desktop PC. I tried on my laptop and found that the Verizon Software Upgrade Assistance (SUA) works (recognizes the phone) on the laptop's USB2 ports but will not work on the Laptop's USB3 ports. My wife's PC has USB2 ports and My PC has USB3 ports. All the above computers are running Windows 10.

Based on my testing, it appears that the Verizon Software Upgrade Assistance (SUA) does not work with USB3 ports.

Try using a PC or laptop with USB2 ports.

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