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Dropping Wifi after 4.1.2 update

I had no issues with my Droid Razr Maxx dropping wifi connections before the update. I use my work's wifi connection (to which I have no access to the router or anything like that) and I will connect to it and accept the user agreement, and half an hour later I'll look at my phone and the wifi indicator will be grayed out and it's prompting me to accept the wifi user agreement again, meaning it is not connected. I never had this problem before the update. I haven't gone out of service range - I've been sitting at my desk. I've tried forgetting the connection and adding it again - no dice. I've seen on this forum that if you replace your router or reset it, that might work, but I have a feeling if I went to the IT guy and told him that I need him to reset the entire router for my phone, he would laugh and point.

Any ideas?

Comments

Verizon_Support

Hi ksn1177!

I also have the Droid Razr Maxx and I also see that some features have changed, others are no longer available and others simply work differently from the previous software version. Software updates are always intended to improve our phones' performance and it is normal for some changes to take place. I was having the same issue with my WiFi connection after the software update and I resolved it by setting the KEEP WIFI ON DURING SLEEP to ALWAYS: Menu>SystemSettings>WiFi>Menu>Advanced>KeepWiFiOnDuringSleep>Always.

I would also like to share that my son's Razr continued to have WiFi issues even after following the above steps and his was resolved by doing a http://vz.to/z30zKf factory reset. I trust that one of these troubleshooting steps will resolve your WiFi concerns.

AntonioC_VZWSupport

Follow us on Twitter at www.twitter.com/VZWSupport

ksn1177

My wifi was already set that way. I really hate to do a factory reset, but I guess I will try that next.

aztec1

I am also an innocent victim of this update. My phone was working fine and I was happy until I woke up to find I could not connect to my wifi in my home or in several other locations. After 3 hours on the phone with both Verizon and Motorola, I was told my router and others would not support wifi any longer with the maxx since the update.How disgusting for a company such as verizon and motorola not to inform us or even give us the option not to update. My speed dial and some other items also do not work. I have just spent $60.00 on a new router and $30.00 for tech support. Verizon should pay for this just as quickly as they charge us. I think verizon should send an apology to its Razor customers affected with some promise for a fix. it is the responsible thing to do. I hope that someone from the company is reading this....

woodylaura

Did getting a new router solve the problem? I'm wondering because the same thing happened to us. When I talked to tech support at my ISP he said that didn't make sense and that in his 20 years in IT he had never heard of "Level 5" or "Level 7 or 8" security which are terms Verizon used to explain that this superior phone wasn't compatible with my inferior router. I feel we should have been informed of this possiblity when we bought the phone last month.

RPrado

Talked with tech suppot, and yes WiFi and battery are issues. He said its up to Motorola to fix this, since they are the ones who perform the update on Android once they receive the shell version of any Android OS and tweak to their own settings.

My WiFi on the other hand was solved with 1 click of the mouse. NetGear plugin extender. Placed in the hallway and viola! Full WiFi bars.

unknown

RPrado wrote:
Talked with tech suppot, and yes WiFi and battery are issues. He said its up to Motorola to fix this, since they are the ones who perform the update on Android once they receive the shell version of any Android OS and tweak to their own settings.
My WiFi on the other hand was solved with 1 click of the mouse. NetGear plugin extender. Placed in the hallway and viola! Full WiFi bars.

Take this in the humor I intend. "you have been cow pattied" Motorola does make the phones and supplies the phones operating systems, but they release it to "Verizon Wireless" to test before its sent out Over The Air to Verizons customers.

In this testing which took forever to release to their customers longer than any other cell provider, you really believe Verizon did not encounter the wifi or battery drain or loss of 4G issues that are affecting a small percentage of owners of this device and numerous other android devices.

Did you read any complaints from T-Mobile, Sprint or AT&T owners of android devices? I have not read complaints from them but mostly Verizons OTA update to Jelly Bean. My lord just wait for the "Key Lime Pie"

RPrado

Wait a minute? You're saying that the cell manufacturers do NOT get the Android OS and tweak it to their own needs and specifics? And the carrier doesn't have any say in what they want on specific devices?

As for no problems on other networks:

http://forums.androidcentral.com/t-galaxy-s-iii/249927-s3-jelly-bean-4-1-1-issues-t.html

http://forums.androidcentral.com/android-4-1-4-2-jelly-bean/257961-sprint-samsung-galaxy-s2-epic-4g-touch-jellybean-4-2-battery-problems.html

http://forums.androidcentral.com/search.php?searchid=2610085

Face it...Any update we get, whether its for our phones, or even some video games, there's going to be bugs that companies didn't find or they happen that often with so few testers. It's not until you have a few thousand phones or consoles using the update, that you truly find your issues. But to say that Motorola doesn't make their phones or adapt an open source OS to their needs is like saying that Ford doesn't make their cars or their motors.

unknown

<< Content removed as duplicate of previous discussion >>

Now I said Motorola made the phones, and supplied the OS and then it went to Verizon for testing and other sinister doings and then Verizon released it. True soak test would have been numerous cell phones and connecting devices. But the percentage of folks with issues is small in the number of devices out there.

The links are great, but not a lot of complaints. which is what I am stating.

Message was edited by: Verizon Moderator

drcondit

My Razor was frequently doing the same thing ... would connect on occasion though. I updated the firmware in my router and haven't had a problem since. Hope this helps.

accgregh

Its up to Motorola to fix it? That is pretty terrible customer service by Verizon. I was sold the phone by a Verizon rep and am experiencing the same problems as everyone else. Seems logical that since Verizon is a large distributor of these Motorola products they could put the most pressure on the manufacturer to remedy the situation. What kind of a response is "Up to Motorola to fix it"? If there is a clearer case of passing the buck I can't think of one.

In other forums I have read that this could be router related but I am using a fairly new WD MyNet750 HD router.

There is clearly a problem and it would appear Verizon is not providing any answers in any forum including this one. Shameful.

debster863

I am haivng the same issue with the wifi, I have a new router at home and it is working for all my devices except the Samsung galaxy S3. However before this latest update it was working fine with my router. It is also happening while I am at work, it connected fine last week but since the upgrade it is continuously dropping from the work one too.

Two different networks causing the same trouble, I am thinking it is the phone. I now can not use it as it is always using data. I never hardly used data with the phone until the upgrade last week. :smileysad: Can we get some help on this matter.

Thanks.

Verizon_Support

This is a real head scratcher, debster863. I use the S3 and have not seen these problems after the update. Sometimes after a software update it becomes necessary to complete a master reset. I know this can be a painful somewhat time consuming issue, but it's very effective. Please give it a try and let me know if it works...http://tinyurl.com/n29ykn2

Chauncey_VZW

Please follow us on twitter @VZWSupport

klik2rik

Does the factory reset actually solve the WiFi issue? I will be furious if I reset the phone and get the same results. I purchased my RAZR HD at the end of August with no idea of the WiFi trouble... which is, evidently, widespread. Not having reliable WiFi is a major pisser, to say the least!

Is this a conspiracy by Verizon to drive-up mobile data usage?

Thanks for your help.

unknown

Personally don't do a factory reset. you are better off turning the router on and off and then try and connect your phone.

at worst you may need a router or modem firmware update. At worst case it costs you $40-$300 for a new router that supports tge Jelly Bean OS on your device.

Good Luck

Many isp's provide a updated modem or router if they supplied it. please note there is a load of postings as to the routers and modems not supportave of Jelly Bean. Google it for the list.

klik2rik

Thank you for your suggestions, but I've previously done both of those suggestions based on other posts. What else can I do to solve the WiFi problem? It's extremely annoying to be repeatedly cut-off while working online. Is there an update scheduled soon to correct the problem?

Sent from my Verizon Wireless 4G LTE DROID

droidmaniac29

I have a droid razr hd and have the same issues with the wifi, also had a droid 3 that had wifi issues not sure what the problem is. I have trouble connecting at my home, my girlfriends home, school, pretty much anywhere there is wifi I run into a issue connecting to it. I do not understand what the problem is, funny thing is I asked one of the IT guys at my school about the issue and he has a droid razr, and he said he also has problems connecting to wifi. I don't know what the problem is, but it seems to be a ongoing issues with motorola.

tnbonairediver

I have done everything that has been posted and still not connecting to my wifi at work. Connected yesterday no problem. Pulled the update and now it won't connect. Did a hard reset nothing. What else is there to try.

B33

Give this a try it may have been suggested before but it doesn't hurt doing a retry go to your settings then find Wi-Fi Tap to power it on, when it comes on tap your address then tap Forget close out by hitting the Home button, after doing that run a power cycle the phone will re-power on, once that is done re-inter your Wi-Fi address see if it'll stay connected..

tnbonairediver

No this did not work either. We have a guy coming tomorrow and we will see if he can get it to work.

harwood

FYI, my Droid Razzr Maxx HD would not authenticate to my router immediately after the update. I called Verizon today and asked about router compatibility issues with the update. They said there were not reported issues. They had me do a factory reset. Still would not connect. Their conclusion was that my Wi Fi radios are probably bad. Yet, the phone detects networks so this made no sense to me. I removed the WPA security from the router and the phone now connects to WiFi just fine. Put the WPA back on and the phone will not connect. So as I suspected and suggested to VZ support before an extended wild goose chase is that the update did something to WiFi connectivity relating to authentication. The phone is not the problem. Nor is the router the problem for all of the other devices in the household.

Operating without security is not a real attractive option. The question is whether VZ will issue a new upgrade to improve security compatibility and authentication with routers before I waste more time trying to get the phone company to install a different model router. I've already wasted several hours on the phone and restoring my phone settings and apps. I don't want to waste any more time on this issue. Verizon reps what's the plan?

Ann154

Have you verified that the firmware for the router is up to date?

tnbonairediver

I have done all of that too as well as another person in my office. Our phones connect at home no problem on a wireless network. Thanks for the help.

B33

It could be because of the type of the router what kind is the one you have at your office and the one you have at your home.. my router is a NetGear N600 and recently I updated it's firmware and it seemed to help it quite a bit..

tnbonairediver

I will suggest that we try and update the firmware on the router at the office. Someone else made that suggestion and that had not occurred to us. Thanks

B33

Your Welcome. b

tnbonairediver

Nothing has worked. Still can't connect to the wireless at work. No problem any where else. Just have to wait for a fix.

harwood

Same here. Internet provider sent replacement software with newer firmware. Did not solve problem. Verizon has booted me to Motorola for support. I am now waiting for Level 3 Motorola to call me. Level 2 Motorola can only say my router is not on the unsupported list.

Monkeytown

I'm having the same issue with constantly dropping/reconnecting wifi. I noticed that if I set my router (Dlink 605L) to use g/b only, then it works. But I just bought this router for the extended range of wireless-N!

jbrynh

I'm having the same problem with my Maxx droping my Wi-Fi all to often. Tried the standard Verizon fixes, nothing has helped. Please make a real fix available.

Verizon_Support

Good day, jbynh

Thanks for reaching out to us today. I understand how important it is to stay connected to wi-fi when you are in a wi-fi area. Let's get to work on this and get this working ASAP. How long have you been having this issue? Is this your home wi-fi? Or do you have this problem no matter what wi-fi you connect to? Let's try to power off the router and remove router from phone and reconnect and see if the issue is resolved? http://vz.to/1mHU495 Please keep us posted.

KevinR_VZW

Please follow us on Twitter @VZWSupport

jonjpl2

Hi Have the same problem....I've tried all the above mentioned fixes nothing works. The issue is in the 4.1.2 update. We really need the Kit Kat update to solve the issue. When will the happen?

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