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E-mail Account Can't Access Server

I previously had a corporate Outlook account synced through the E-mail app. The other day I needed to shut off the account temporarily so I disabled the app. Today I enabled the app in order to access the account again. The account initially showed and identified it had not synced in several days. When I hit the function to sync it, the account completely disappeared. I have tried 10-12 times to re-add the account but keep getting an error message that it "Can't finish. Can't connect to the server." Nothing with the Outlook account has changed and the account is not listed anywhere under my accounts or syncing options. All of my other settings seem correct and I have tried a variety of options I have seen on the boards to no avail. Any others ideas? And, no, I will never disable it again!

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Verizon_Support

Fieryn, thank you for your post and for sharing what you've done to attempt to resolve this issue. Disabling the app should not permanently disable it. If all the account settings are correct, try changing email security settings. Try with and without SSL when setting up. Try also to enabling safe mode and attempting to setup the email again. http://bit.ly/S6vLGz If no change, the last step would be to complete a factory reset. http://bit.ly/PfOnz8

Let me know if you still need assistance with your email after these steps.

MarquiaF_VZW

Follow us on Twitter @VZWSupport

bearone21

i had a phantom cox pop3 outlook express email account that worked both sending/receiving.

this is what i did.

changed the password into outlook on a pc, which threw an error message on the phone that allowed me to get into email settings & delete, then recreate the account.

what app are you using unless you meant the email icon?

in the future, just stop the etching (set to manual) & the account won't be disabled.

hope this helps

Message was edited by: bearone 21

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