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Facebook sync problems with Droid Maxx?

I purchased my Droid Maxx yesterday and am having problems with the facebook pics showing up on my contact list. I have synced facebook successfully. When I go to contacts and choose which contacts to display, the facebook contact list is empty???? Any suggestions???

Comments

Verizon_Support

Great choice mcx3rbm! Lets make sure your sync is turned-on. Click on the menu button for the phone, not the menu button for Facebook. Click on the Settings button. Click on Sync Photos. Click on sync my photos & contacts. Back out of there and go to Contacts to see if photos appear. You may need to go into individual contacts in your address book to remove the pictures if they all sync.

Here is how to link the contacts:

http://support.verizonwireless.com/support/devices/knowledge_base.html/66373

Thank you,

LenaA_VZW

Follow us on Twitter @VZWSupport

BlueGator

Hi Lena, I'm having the same issue as the original poster, and I'm having trouble following your solution. The Droid Maxx doesn't have a menu button, so I'm not sure where to access the Sync Photos option.

I did go into the phone settings and clicked Facebook under the Accounts heading. The option to sync contacts is checked and has been synced recently. However, it doesn't seem to be working. I went to People, Settings, Contacts to display, Facebook, and no contacts show up. The phone says it has synced contacts, but it doesn't look like Facebook contacts are actually synced.

Please advise how to fix this issue.

Ann154

The menu button is the three vertical dots on the screen often in the header of the app. It is called the overflow menu when it is displayed as the three vertical dots. The full online user manual should have discussed it.

BlueGator

Thank you for your response, Ann. I realize the menu button is typically three vertical dots, but Lena mentioned in her solution to "Click on the menu button for the phone, not the menu button for Facebook." I'm not sure which menu button she's referring to. I've tried every menu button I can find that may be related to this issue, but I can't seem to find an option for me to "Sync Photos."

sroutte

Hi Lena,

I am also having the same problem with my new Droid Maxx. I have added new FB contacts since I got the phone and they are not coming over at all. The Sync Now goes through the motions with success, but no data is coming over.

Verizon_Support

Thanks for going through those steps,BlueGator.

Are you using the Facebook app that came preinstalled on the phone?

Can you go to People>Menu>Contacts to Display>Facebook (is that selected).

TamaraH_VZW

Follow us on Twitter @VZWSupport

BlueGator

I do not believe the Facebook app was preinstalled. I seem to remember installing it myself, and it shows up under downloaded apps if I go to the apps menu in the phone's settings. If I go to Contacts to Display, I have All Contacts selected. If I select just Facebook contacts, then the list is empty.

rodney_1218

I am having the same exact problem. Only FB contact on my phone is "Me":

Please advise

Thanks,

Rodney

rodney_1218

I am having the same exact problem. Only FB contact on my phone is "Me":

Please advise

Thanks,

Rodney

Verizon_Support

Hi BlueGator,

Oh my, I know having the correct contacts listed is important! Please uninstall the Facebook application from the device. Then reinstall the application back to the device. Once reinstalled, during the setup Facebook will ask would you like your contacts synced to the device? Please select yes, and the contact sync will occur.

Thanks,

PamelaF_VZW

Tweet us @vzwsupport

sroutte

I have checked the imported from Facebook contacts and the only member is me. I have reinstalled the application 3 times with no results. I download Sync.Me from the Play Store and it is syncing up everything great!!!!

Verizon_Support

Hi Rodney_1218,

Oh no! I know how important it is to have your Facebook contacts on your device. I am going to recommend the same steps. Please uninstall your Facebook application from your device, then reinstall the application back to the phone. Upon setup, you will be prompted to sync your Facebook application with your device.

Thanks,

PamelaF_VZW

Tweet us @vzwsupport

Fadeout54321

So this is an issue I tried to solve by going through Motorola and was not able to. I went to a Verizon store and had no luck there either. The tech and i went to a floor model and had the same results. The phone is just not importing any contacts from the Facebook application. It is really annoying! I think that Facebook needs to make the fix on their end with the application. I have also uninstalled and reinstalled the application at least 5 times with the same result. Verizon guys. Contact Facebook and have this fixed. This is a huge pain in the behind! Thank you.

Verizon_Support

Hi Sroutte,

Whew! I am so excited to hear that you Facebook contacts are now syncing using a third-party application. Have you reach out to Facebook support in regards to the application not syncing properly http://on.fb.me/ifjosv? Keep me posted.

Thanks,

PamelaF_VZW

Tweet us @vzwsupport

sroutte

PamelaF,

I did check with FB and they do not have an answer. With additional research, it appears to be a problem with FB and Android 4.2.2. In addition, the current version of FB does not appear to have the option of syncing people on your phone OR all FB contacts. It only has an option for all FB contacts which I don't have interest in. The Sync.Me application is working great. It brings down HD quality profile pics in addition to contact info from FB and LinkedIn, even if the person is NOT a friend on FB or contact on LinkedIn. In a weird way, I am glad I had this problem that led me to find Sync.Me.

Thanks for responding to my question.

LVIT

Have same problem, will it be fixed??

Verizon_Support

We want your problems to go away LVIT! Have you attempted to clear the app cache? Is everything else working ok with app other than the contacts syncing? http://tiny.cc/8zii3w

JonathanK_VZW

VZW Support

Follow Us on Twitter@VZWSupport

tinkfu

I, too, am having the same issue. I've wiped the phone, made sure 'all contacts' is checked in the people settings, made sure sync Contacts is checked in app settings, added/removed FB account, uninstalled/reinstalled FB app, cleared app cache, contacted FB, etc... Can't get them to sync for the life of me. I even tried a couple of third party apps (Sync.me & Haxsync), but there are hundreds of 'contact conflicts'. *Due to my profession as a DJ, I have ~3,000 friends on my FB. I don't have the time to resolve every single conflict. It's starting to get really frustrating!! I rely heavily on the FB contacts sync feature. And to have it not working is really putting a damper on things

Please help us!!!!

#firstworldproblems

watson4life

I am having the same issue as well and went with sync.me. It also still didn't sync all my contacts with their facebook accounts. So I am still not happy. I don't think we should have to use a 3rd party to fix something that should be rather easy and no issue with all the other droids I have had in the past. I hope a patch can be created and applied soon.

TCD1

I got my new Droid Maxx yesterday as well, and same problem. I know all the tricks and nothing is working. It's not a FB issue, it's a Droid issue.

I appreciate any help, thanks.

firehawk74

Go to the play store and purchase "SyncMe." I was having the same problem..however, this app worked great for me!!

tinkfu

A few of us have tried a couple of third party apps (Sync.me & Haxsync), but there are hundreds of 'contact conflicts'. Hopefully we can get an update to fix the issue soon :smileysad:

tinkfu

Bueller?

CarolynMaimone

OK, Here it is October 14th and I see no resolution to this issue yet. I have tried all the above (before I found this post) and nothing is working. This is a HUGE issue as many of the people I correspond with I only have contact info through Facebook. It is not always an option to open them in FB and write down their info. Please fix this!! I am not going to install another app to fix an obvious BUG between Droid Maxx and FB. That should not be the solution. It has been a month... What is the hold up??

CarolynMaimone

It does not prompt you to sync ...

CarolynMaimone

There are a ton of us with the same problem. When will this be fixed, it is obviously a bug.

spysmily1

I believe that android isn't able to sync with facebook contacts anymore. This happened in one of the Android updates. It took away some privileges from Facebook. Facebook needs to update their app to make it possible.

kgdmom

I also just got a Droid Maxx and am having the same problem. I had a Verizon Tech with an S4 look at it to see if she could see the problem and she compared her settings to mine. She found that when you go into Facebook and look at the App Settings there and scroll all the way down to the bottom under Chat Heads she had options she could set for Messenger Settings. My phone doesn't have that. She said that is where she would allow linking the two. So... Could this possibly by why its not working and will this be resolved? Thanks

spysmily1

I don't believe that has anything to do with the ability to sync Facebook contacts. Like I said earlier, I believe Google made changes to Android which required Facebook to make changes on their end to comply with their terms. Facebook never made the changes, thus no ability to make this work unless you are on an earlier Android version which doesn't have the issue.

RCD

You are correct:

Facebook contacts will no longer sync with the Android Contacts app [on Android OS 4.1 and later].

https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/95914/p/30,6720,8697

Unreal that customer support wouldn't know this...

Maasimo

Download ubersync, everything fixes itself.

gabe12

found the solution, you need to install fb messenger and you will be asked to sync concatcts

spysmily1

I don't believe that's the functionality we were looking for. That app doesn't provide the ability to update contacts with Facebook info (pictures, phone numbers, etc.). At least it didn't for me. I believe it allows FB Messenger to get your contact information for use in its own application. I've had the app installed for a while and it has never updated my contacts with new information.

ironarcher

Motorola took the feature out as of Android 4.1

Why are my Facebook contacts not appearing on my device?

Facebook contacts will no longer sync with the Android Contacts app [on Android OS 4.1 and later].

The Android Contact list is built to provide data portability, and Facebook provides contact data that cannot be exported from the device.

Facebook contacts can still be accessed on the phone through the Facebook app.

While we cannot guarantee or warranty a third-party application, some owners have reported success syncing Facebook contacts using Ubersync and Haxsync.

https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/95916/p/30,6720,8882

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