First gen Moto X -- update to lollipop -- install deferred

I checked for a status update: Settings > About Phone > System updates.

There was an update available. I selected it. My phone turned off and then back on. It went through some sort of install. I can't remember the exact langague, but it was something like "Installing n of n updates." My phone restarted, but nothing has changed.

I went back to System updates and it says, "System Update Available, Select to continue with update." I select. It checks. And, it says "Your device's software is up to date."

On the System updates screen, it also says, "Status: Install deferred."

So, it looks like the install was loaded, but is not completed. But, there is no way to get the install to complete.

Other information

Android version: 4.4.4

System version: 212.166.3.ghost_verizon.Verizon.en.US

Build number: KXA21.12-L1.26-3

What is going on here?

Accepted answers

zebtron

I have the same issue and it looks like it might have been related to a minor release.

Verizon: 212.166.3.ghost_verizon.Verizon.en.US Emergency Dialing Maintenance Release

All comments

Ann154

It was the bug fix update? See http://www.droid-life.com/2015/05/29/verizons-moto-x-1st-gen-has-a-soak-test-incoming-lollipop/

seanxr

Seems like a reasonable explanation, though it doesn't explain the "Install deferred" status.

TechRob

I had the same thing this morning. "Install Deferred" .... I powered the phone off, and then powered it back on, and the install took. ....definitely was strange that I had to manually reboot the phone (again) for it to take.

seanxr

I've tried rebooting several times. Still says "Install deferred."

Emmjay

I'm having the same issue. Ran the update which I was prompted to install and it appears that nothing installed.

zebtron

I have the same issue and it looks like it might have been related to a minor release.

Verizon: 212.166.3.ghost_verizon.Verizon.en.US Emergency Dialing Maintenance Release

Verizon_Support

TechRob,

Keeping the phone running smooth is definitely a must so I completely understand your concern. I apologize for the difficulty you had when attempting to update the software on your phone. Just to make sure, were you able to update the software after manually rebooting the phone. If you are still having issues installing the new software, please try using the software upgrade assistant http://www.verizonwireless.com/support/knowledge-base-116673/. Keep us posted if you need further assistance.

JohnB_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

johnnyd1633

after receiving this update and the deferred status myself I spent a good amount of time with support on this and was transferred to Motorola itself and wasted probably another 40 minutes with them telling me in the end I would have to probably do a factory reset which I said was totally unacceptable because I have the phone set the way I like it right now no one seems to be able to give me a good answer as to what is going on with this little update bug..

AUNTEE961

I was just with Motorola today

They said lollipop was released to carriers already

Not the carriers decide when users get the update

And apparently it will be a long time

AUNTEE961

There's no big or anything