I checked for a status update: Settings > About Phone > System updates.
There was an update available. I selected it. My phone turned off and then back on. It went through some sort of install. I can't remember the exact langague, but it was something like "Installing n of n updates." My phone restarted, but nothing has changed.
I went back to System updates and it says, "System Update Available, Select to continue with update." I select. It checks. And, it says "Your device's software is up to date."
On the System updates screen, it also says, "Status: Install deferred."
So, it looks like the install was loaded, but is not completed. But, there is no way to get the install to complete.
Other information
Android version: 4.4.4
System version: 212.166.3.ghost_verizon.Verizon.en.US
Build number: KXA21.12-L1.26-3
What is going on here?
Solved! Go to Correct Answer
I have the same issue and it looks like it might have been related to a minor release.
It was the bug fix update? See http://www.droid-life.com/2015/05/29/verizons-moto-x-1st-gen-has-a-soak-test-incoming-lollipop/
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Seems like a reasonable explanation, though it doesn't explain the "Install deferred" status.
I had the same thing this morning. "Install Deferred" .... I powered the phone off, and then powered it back on, and the install took. ....definitely was strange that I had to manually reboot the phone (again) for it to take.
I've tried rebooting several times. Still says "Install deferred."
The update installed successfully on my device while it was in airplane mode over wifi and with the SIM card removed.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
If your fix was intended to get lollipop. It didn't work for me. How did it work for you?
I did exactly what you did and it didn't work?
robmalegia wrote:
If your fix was intended to get lollipop. It didn't work for me. How did it work for you?
I did exactly what you did and it didn't work?
There is no fix to get Lollipop on the Moto X 2013 model. For one thing, the update hasn't been released yet. For the maintenance update that WAS released recently, I mentioned how the update went on the deactivated device I have to give the readers of this thread another method to try if the normal method wasn't working.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
TechRob,
Keeping the phone running smooth is definitely a must so I completely understand your concern. I apologize for the difficulty you had when attempting to update the software on your phone. Just to make sure, were you able to update the software after manually rebooting the phone. If you are still having issues installing the new software, please try using the software upgrade assistant http://www.verizonwireless.com/support/knowledge-base-116673/. Keep us posted if you need further assistance.
JohnB_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
this fix that you gave for the Moto X is totally useless
I'm having the same issue. Ran the update which I was prompted to install and it appears that nothing installed.
I have the same issue and it looks like it might have been related to a minor release.
after receiving this update and the deferred status myself I spent a good amount of time with support on this and was transferred to Motorola itself and wasted probably another 40 minutes with them telling me in the end I would have to probably do a factory reset which I said was totally unacceptable because I have the phone set the way I like it right now no one seems to be able to give me a good answer as to what is going on with this little update bug..
I was just with Motorola today
They said lollipop was released to carriers already
Not the carriers decide when users get the update
And apparently it will be a long time
There's no big or anything
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