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GIF causes messaging to crash

when i try to insert a "sticker" or a "GIF" into a text message it causes messaging to crash and close, tried to restart phone, no change. i have the unlimited talk, text, data plan. or does this phone not support these in text messaging?

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Verizon_Support

I want you to be able to use this feature in Message Plus, T9RANCH. Let's get more details. Is your phone and application up to date? If not, please update the phone and application software. Have you been able to use this feature before? Clear the cache and data for the Verizon Message Plus application. Here's how https://www.verizonwireless.com/support/knowledge-base-84987/. Let me know how it works.

ZangY_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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