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Group texts failing

Hope someone can help me out! I have a Motorola Droid RAZR HD. Have had it for about 2 weeks now. Up until Wednesday group texting was working like a champ. Now all of sudden any group text I send fails. The message detail says: Message delivery failed or message receipt failed. If I reply to a group text, same message. I haven't made any settings changes that I am aware of. And haven't added a lot of software or anything. Any ideas?

Comments

NuDroidUsrr

Have you cleared the cache for the messaging app? SETTINGS | APPS | Slide over to ALL | TEXT MESSAGING and try clearing the cache first, and if that does not work, you could always clear the data also.

jaj77

Cache is empty. If I clear data does that delete all of my texts?

NuDroidUsrr

No, I just did it and all my text messages are still there.

NuDroidUsrr

Are you talking about groups of contacts that you have, or just a text message where you added certain people to? I am just wondering, it seems like an error message that comes from trying to send a text to a phone number that cannot receive text messages.

jaj77

It's not a group contact. I add recipients to a text. The same set of contacts that worked Tuesday didn't work Wednesday. Which is why it's so confounding. I'll try clearing the data and see if that does anything. thanks for the help!

jaj77

Clearing the data didn't fix it. I guess I'll have to go in to Verizon. Thanks again for the suggestion!

NuDroidUsrr

1 last question. Is it failing when you try to reply to the existing group message, or have you created a new group message and had it fail there? Have you text all the people individually to make sure they get the messages come through?

quiltingbelle1010

Having the same trouble too :smileysad: Did you ever find the problem & get it fixed? Please share, thanks!

jdshay

I am having the same trouble with my galaxy s3. I cannot reply to a group message or start my own group thread. I thought it was because I have started using the google hangouts which I enjoy, but I realize it started before that app was on my phone.

Verizon_Support

Hi jdshay!

I want you to be able to enjoy your Galaxy S III! What exactly happens when you attempt to reply to a group message? Do you get an error message after sending? Let me know so I can further assist. Thanks!

AnthonyTa_VZW

Follow us on Twitter @VZWSupport

jjtoppe

I am having this same issue as well, and it's been happening for about a month or so. I will receive a group text, but when I hit reply, it ends up with a red x. Again, doesn't matter if it's 2 recipients or multiple. I tried forwarding the message and it still fails. But when I type a new message to a single person it will work. Very frustrating!

Verizon_Support

jjtoppe,

A month is way to long to have this issue with your text messages. Let's get this matter resolved. Are you using the stock text message feature? Have you tried clearing out your text message application cache and clear application data, and forced stopped the application?

KarenC_VZW

Follow us on Twitter @VZWSupport

esorce

I have had this problem ongoing for years!! there is no solution. I have spent hours upon hours on the phone with support on several occasions and have tried countless suggested ways to correct the issue. This is my 3rd or 4th smartphone thru verizon and each time i get a new phone model im hopeful the problem will be resolved but it NEVER is. we shouldnt have t p ay for features we cant use. The other thing I cant do is send a video. Of any kind or length. After again multiple calls and hours Verizon finally cops out by telling me the quality in which my phone takes videos it too good to be supported by the network. Wait...WHAT????

I was asked by sales person what I would be using the phone mostly for. I respond, 'texting, sending photos , videos etc'. Hes says , "this phone great for that...".... but fails to tell me I cant send anything because thier network cant support it. Its total BS. My flip phone from 2007 never had an issue with any of these things. Smart phone??? not so smart. If anyone has actually had any luck with any of the troubleshooting solutions Verizon suggested please share with the many who are getting no result.

Verizon_Support

I can certainly understand how ongoing issues would be frustrating esorce. Are you receiving an error when the messages fail? Does this happen with the same group of people? Does it happen when sending pics or videos via the group? Also, with videos, choosing a lower resolution and shorter video will allow the messages to send over MMS. Larger files can be sent over email or uploaded to a social media site. Here is more info on file size limits.

MarquiaF_VZW

Follow us on Twitter @VZWSupport

gzarina

I found a loop hole with the video sending. If you enter the recipient in a text message and then hit attachments "insert new video" it allows you to take a video at that time and send that video. I think it "decreases" that high quality that you've been told about. But you are right, we can't send previously shot videos and that sucks. With the group messaging I had been told it had something to do with a jelly bean update a year ago. I have issues off and on with my group texting. One Verizon tech support guy had me turn my phone onto some "factory setting" power off. I don't remember exactly how to do it, I could text just fine with that. Then I reset my phone (power down with right side button and volume held down. When I turned it back on after that it worked. That was months ago. I just began having problems again. If I completely power down my phone again, my responses to group texts will send when I power it back up and it will work for a day or two. Little tricks I've found. Hope they help.

bvandiviere

I have a samsung galaxy S5. Using the messaging+ app I was unable to read or send group texts. I powered off my phone, powered it back on, and then enabled mobile data--then it worked. I realize not everyone wants that on, but just letting you know it worked for me...

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