How can I get the PUK code for my SIM card?

[adelano90]

I had to do a factory reset this morning on my DROID RAZR. As I was going through this afternoon setting everything up again, I saw that I could set a password for my SIM card. I thought it was asking me to create a password, not enter a default one. So needless to say, I locked myself out of my phone, and I need the PUK code. I cannot call, this is my only phone, and I cannot go to a local store today or tomorrow. I also cannot go the next two days without my phone. I've tried doing a chat, but because it's only sales that communicate through the chat, they were less than helpful and told me I can only fix this by going to a store, which I can't do.

So, can I chat with anyone to get my PUK code today via internet?

[tikibar1 · Accepted solution]

see if this helps:

https://community.verizonwireless.com/thread/787805

[adelano90]

Thank you so much! I found the code and got it unlocked.

[tikibar1]

wahoo ! 

[murphygizmo]

Why is this working for everyone, but me? When I follow these instructions (and many others that I've found in this community -- which has been helpful with other matters thus far) There is no PUK or SIM information. I have an (ESN) and my phone number. that's it. Help! I'm in a rabbit hole!

Many thanks for any support you can provide!

[tikibar1]

If you aren't finding it in your on-line MyVerizon account, you may want to contact Customer Service.

[murphygizmo]

Bummer. Thanks. I did a while ago but I haven't heard back from anyone yet. Just a little lost (and even more lost tomorrow) without my phone. Appreciate all the links you've posted and for getting back to me so quickly.

Cheers

[Ann154]

Can you call customer service from another phone (1-800-922-0204) or stop in a store and either have them help you or use their phone to call customer service?

[murphygizmo]

Unfortunately I cannot at this hour on a sunday night, but thanks for the suggestion. I'll do that at work tomorrow if I'm unable to get any help from them tonight.