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How do I receive a picture message after the notification to download disappeared?

I received a notification of a text msg not received. I was expecting to receive a photo from someone, so I knew I would have to download it. I clicked on the wrong thing and the notification disappeared. Now there is nothing for me to click on to download this message, and I don't see anything showing about a failed message. How do I retrieve this? Device is a Droid Razr M.

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Verizon_Support

Hmm. That is odd, wanderafar! Is this the first time that this happened? Were you able to receive picture messages after? Go to settings>about>memory and check the available memory in device. Can you send picture messages okay? Also do you happen to have a memory card in device? Share details so that we can help!

Thank you,

LenaA_VZW

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wanderafar

LenaA_VZW, I actually ended up chatting with someone from Verizon support about this the other day and we weren't able to resolve it. We checked the available memory, and actually I had recently deleted 300+ photos and some apps so I should be ok on that end. I don't think I have a memory card in the phone. In the 2 years I have had this phone, I have never been able to send photos, but I was always able to receive them. Oddly enough, I was able to send a photo when we were troubleshooting the other day, but I wasn't able to receive. She had me put my phone in safe mode and she tried to send me a photo in safe mode, but it still didn't work. In the end, the last option she had for me to try was to backup my phone and then do a complete reset, but I didn't want to try that yet as I didn't want to risk losing anything. It would be nice if I could resolve this, but I'm planning to upgrade to a new phone probably in about 6 months, so if I have to just deal with not being able to receive picture texts until then, I will. If you have any suggestions or ideas of what could fix this though, I definitely will try!

chrisl514

The same thing has been happening to me.

In the status bar there's a flag icon with a + in it. When I swipe down to show the list of alerts, it says that a message didn't download properly and to touch to continue download. I get nothing. There's an indicator on my message APP icon that indicates I have 1 unread message, but I can't find it. I don't know who sent the message so I can't request a resend.

I can send pictures. I have a memory card in the device. I'm using data rather than wireless. Good signal. I have 2.38GB available on my phone and 3.34GB available on my memory card.

How can I retrieve this message?

Verizon_Support

Lets take a deeper dive into the issue, Chrisl514. May I ask which message application you're using as the default? ( Messages, Message or Hangouts)

YosefT_VZW

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chrisl514

I'm using "Messaging". It's the app that was preinstalled on my phone.

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