How do you delete or edit an IM account?

swruch

Sorry if this is a repeat question, but I couldn't find anything on this

topic for RAZRs. I created an MSN IM account with the wrong

password and I can't for the life of me figure out how to edit or delete

it so I can either fix the password or create it again. The IM app's data

cannot be cleared and there are no menu options in the IM app itself

(other than cancel connection attempt). If you have a working account,

once you are connected there are menu options, but at the account

list level, all that's there is "add account".

There has to be a way to do this - I can't believe someone would design

an application with such an obvious flaw.

Any help / suggestions welcome.

Accepted answers

swruch

The solution turns out to be much simpler. If you go to the list of IM accounts in the

IM app and do a "long press" on the account you want to modify you will get a menu

with options to edit, delete, etc. the account.

All comments

B33

I put these instructions to give you some Help Give them a Look an see if they can Help ya! An in the Area were it Tells ya How to Remove An account i Added something in Red:

How can I set up my email account?

Quick links Personal Email set up Delete Email Accounts Some common ISP / Email provider manual settings Unable to add email accounts which were previously added. Error message "you have already added this email account". Corporate Sync, Enterprise, Corporate Exchange Server Email Corporate Sync provisioning errors

Community Advice
Email community advice and discussions

Follow the steps listed below to set up your personal email account or Exchange (corporate sync) email accounts. If for any reason, your email account is not listed here, or you are having problems with your email account, please contact your email provider for assistance.

Adding an Email Account

Open the Applications tray, tap My Accounts.
Tap Add Account
Tap Email Accouns
Select an email account to add
Enter the username and password. Some of the more popular email accounts will be able to set up automatically.
- If you are unsuccessful with setting up your account automatically, touch Other from the email accounts screen and deselect automatically configure account by removing the checkmark. Use the chart listed below for the more popular email settings.
Tap Next.
Tap Incoming Server.
Enter the appropriate information.
Tap Outgoing Server.
Enter the appropriate information.
Tap Ok.
Tap OK.

During the connection, you may be asked to complete a manual set-up if your email provider is not recognized, your email address/password is incorrect, or if your email provider has restrictions on mobile email set-up. Please check with your email provider to obtain any of that detail. You will need your password, login name, POP3 or IMAP port, and server settings to complete a Manual set-up. If you have this information ready, proceed to next section regarding Manual setup. We have listed a chart of manual settings for some POP3/IMAP email providers at the bottom of this FAQ.

Unable to add email accounts which were previously added.Error message is "you have already added this email account"

Logon to myverizon.com using the account tied to your phone. Once you are logged in, go to Sync & Connect accounts and delete any existing account. CLICK HERE to view example.

Delete or remove Email & IM accounts

The process below describes how to delete all email accounts set-up under your Email application; not your Gmail application. You can only remove the Gmail account set-up under your Gmail application by completing a Factory Data Reset.

To delete either your Personal or Exchange email account, follow these steps:

From the home screen, tap Apps
Tap My Accounts
Touch the email account you wish to remove
Once you are in the account Take you finger an gently roll the page up to were you can See REMOVE ACCOUNT
Touch Remove account an the account should remove itself. Then Tap the Home button to Exit

If you do not see you email account listed under My accounts, Logon to myverizon.com using the account tied to your phone. Once you are logged in, go to Sync & Connect accounts and delete any existing account. CLICK HERE to view example.

Some common ISP / Email provider manual settings.

Click on ISP name link for more detailed set-up instructions:

POP3/IMAP Account	Server Type	Incoming Server	Incoming Port	Use secure server	Verify Cert.	Outgoing Server	Outgoing Port	Use secure server	Verify Cert.
Aim.com	IMAP4	imap.aim.com	993 (or 143)	Yes	Yes	smtp.aim.com	465 (or 587)	Yes	Yes
aol.com	IMAP4	imap.aol.com	993 (or 143)	Yes	Yes	smtp.aol.com	465 (or 587)	Yes	Yes
Aim.com	POP3	pop.aim.com	995	Yes	Yes	smtp.aim.com	587	Yes	Yes
aol.com	POP3	pop.aol.com	995	Yes	Yes	smtp.aol.com	587	Yes	Yes
att.net	POP3	pop.att.yahoo.com	995	Yes	Yes	smtp.att.yahoo.com	465	Yes	Yes
bellsouth.net	POP3	pop.att.yahoo.com	995	Yes	Yes	smtp.att.yahoo.com	465	Yes	Yes
charter.net	IMAP4	mobile.charter.net	993	No	No	mobile.charter.net	587	No	No
charter.net	POP3	mail.charterinternet.com	110	No	No	smtp.charterinternet.com	25	No	No
comcast.net	POP3	mail.comcast.net	995 (or 110)	No	No	smtp.comcast.net	587	No	No
cox.net	POP3	varies by location	995 (or 110)	Yes	Yes	varies by location	587 (or 465)	No	No
earthlink.net	POP3	pop.earthlink.net	110	No	No	smtpauth.earthlink.net	587 (or 25)	No	No
excite.com	POP3	pop3.excite.com	110	No	Yes	smtp.excite.com	25 (or 587)	No	Yes
flash.net	POP3	pop.att.yahoo.com	995	Yes	Yes	smtp.att.yahoo.com	465	Yes	Yes
gmail	IMAP4	imap.gmail.com	993	Yes	Yes	smtp.gmail.com	465	Yes	Yes
Go Daddy Accounts	POP3	pop.secureserver.net	995 (or 110 w/out Secure connection)	Yes	Yes	smtpout.secureserver.net	465 (or 25 w/out Secure connection)	Yes	Yes
hotmail	POP3	pop3.live.com	995	Yes	Yes	smtp.live.com	587	No	Yes
lycos.com	POP3	pop.mail.lycos.com	110	No	Yes	smtp.mail.lycos.com	25 (or 587)	No	Yes
mac	IMAP4	mail.mac.com	993	Yes	Yes	smtp.mac.com	25 (or 587)	No	No
me	IMAP4	mail.me.com	993	Yes	Yes	smtp.me.com	25 (or 587)	No	Yes
mindspring	POP3	pop.mindspring.com	110	No	No	smtpauth.earthlink.net	587 (or 25)	No	No
msn.com	POP3	pop3.live.com	995	Yes	Yes	smtp.live.com	587	No	Yes
netzero.net	POP3	pop.netzero.com	110	No	Yes	authsmtp.netzero.com	587	No	Yes
optonline	POP3	mail.optonline.net	110	No	No	mail.optonline.net	587	No	No
pacbell.net	POP3	pop.att.yahoo.com	995	Yes	Yes	smtp.att.yahoo.com	465	Yes	Yes
Roadrunner	POP3	varies by location	110	No	No	varies by location	587 (or 25)	No	No
sbcglobal.net	POP3	pop.att.yahoo.com	995	Yes	Yes	smtp.att.yahoo.com	465	Yes	Yes
snet.net	POP3	pop.att.yahoo.com	995	Yes	Yes	smtp.att.yahoo.com	465	Yes	Yes
swbell.net	POP3	pop.att.yahoo.com	995	Yes	Yes	smtp.att.yahoo.com	465	Yes	Yes
verizon.net	POP3	incoming.verizon.net	110	No	Yes	outgoing.verizon.net	25 (or 587)	No	Yes
windstream.net	POP3	pop.windstream.net	110	No	No	smtp.windstream.net	587	Yes	Yes
yahoo.com	IMAP4	imap.mail.yahoo.com	143	No	No	smtp.mobile.mail.yahoo.com	587	No	Yes

Emails may reappear according to your POP3 email settings.

swruch

Thanks B33, but it looks like the site has changed pretty much since your

helpful examples were created. It looks like you have to be signed up for

Backup Assistant Plus to get at your account settings from the VZW site.

When I go to the account management pages, none of my device accounts

are there and all I see is advertisements / videos on why I should buy

Backup Assistant Plus.

So is that how this works? If you want to be able to manage the accounts you

created on your device (update / delete them), you have to pay an extra fee

on your plan? I'd love to hear from a VZW employee on this matter. Are

there any that post in these forums?

B33

Well they're on the site it's just seeing your post As a suggestion you might call C.S. an ask them this there might be a setting that need to turned on in your my Version or ask how you need to set this Up..b33 :smileyhappy:

swruch

The solution turns out to be much simpler. If you go to the list of IM accounts in the

IM app and do a "long press" on the account you want to modify you will get a menu

with options to edit, delete, etc. the account.

B33

Hey that's great an sometimes you get it on the First Try meaning my Suggestion then again sometimes you don't :smileysad: but at least i give a Try! :smileyhappy: b33