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I changed my wifes phone number tonight but now her text messages aren't working

gurgs
Enthusiast - Level 1
‎09-07-2012 10:43 PM

she can make calls and go on internet though

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NuDroidUsrr
Specialist - Level 3
‎09-08-2012 03:36 AM

gurgs wrote:

she can make calls and go on internet though

  A little more info please. Is it both ways, she cannot send or receive text messages? What kind of plan does she have? Have you checked her plan online to make sure that texting is enabled for that line? Call *611 from her phone and they can check it to make sure.

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budone
Legend
‎09-08-2012 05:02 AM

By now I would expect all is fine. It takes a couple hours for all the systems to update

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gurgs
Enthusiast - Level 1
‎09-08-2012 06:13 AM

Yes it is both ways...can't receive or send. Her messages were working fine until she changed her number online. She has unlimited texting. And she changed it last night and it still isn't up and working!

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budone
Legend
In response to gurgs
‎09-08-2012 06:32 AM

I would shut off the device, pull the battery, wait 10 minutes and try again

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B33
Legend
In response to budone
‎09-08-2012 12:36 PM

Can't be done Uncle B that's a No No   the Battery that's in the Razr or Razr Maxx you can't pull it ya'd Void the Warranty. But you can However do a Soft Reset Via Holding the Lower Volume button and the Power button at the Same Time And one more thing if you get the Restore Connectivity App from Motorola it Can Do the Same Thing.. b33

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NuDroidUsrr
Specialist - Level 3
In response to gurgs
‎09-09-2012 04:24 AM

gurgs wrote:

Yes it is both ways...can't receive or send. Her messages were working fine until she changed her number online. She has unlimited texting. And she changed it last night and it still isn't up and working!

  Did you call *611 and have them check? The number she changed to might have had texting blocked on it. The other thing to try is to download a texting app from the market and try that. A lot of them will use the built in texting infrastructure, but uses it's own interface. Maybe something is messed up on the phone.

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vzw_customer_support
Customer Service Rep
‎09-18-2012 11:27 AM

Hello gurgs!

I'm sorry her texts weren't working! Thanks everyone for your replies! Is she still having issues sending/receiving texts? Have you tried pulling the sim card out and re-inserting? Let us know!

Thank you!

Katie H
VZW Support
Follow us on Twitter @VZWSupport

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