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I'm trying to install the latest update...

Hello,

I'm trying to install the latest update (Nougat 7.1.1) on my Droid Maxx 2 (Verizon) via the SUA. After the full download of the update the installation fails. The message that appears is as follows: "Your phone might not be connected to the computer. Please reconnect the phone and retry." I get this message every time even though my phone is always connected.

I cannot switch on the phone now, I attached the photo of the error message that appears on my phone screen when try to do it. The second photo attached is the bootloader logs.

I also can't perform phone recovery or go back to factory settings, I get messages about failure every time. Basically, at this point there's nothing I can do to make the phone work.

I hope you can help me with this problem.

Comments

Verizon_Support

mykola,

We'd be happy to help any way that we can. If possible we can try an alternate method of completing the factory reset, which can be seen here: https://www.verizonwireless.com/support/knowledge-base-178351/. If you are unable to reset the device via this method, then the device will likely need to be replaced.

AdamG_VZW
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