ICS update - many frustrations - no responses

lindaberg
Newbie

Since the ICS update I cannot save photos I receive via email or text - says saved, but can't find them!  Before ICS they saved to Gallery - very simple.  Also since the "upgrade" I can only access my "inbox" email account - can't find sent or deleted folders.  Help please!

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NuDroidUsrr
Specialist - Level 3

lindaberg wrote:

Since the ICS update I cannot save photos I receive via email or text - says saved, but can't find them!  Before ICS they saved to Gallery - very simple.  Also since the "upgrade" I can only access my "inbox" email account - can't find sent or deleted folders.  Help please!

  If you are talking about the built in Email app (The white envelope with the red letter sticking up), at the top, by clicking on the "Inbox", does it not bring up the folder list?

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lindaberg
Newbie

No. It does not

Sent from my Verizon Wireless 4G LTE DROID

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NuDroidUsrr
Specialist - Level 3

lindaberg wrote:

No.  It does not

Sent from my Verizon Wireless 4G LTE DROID

What about clearing the cache?  SETTINGS | APPS | EMAIL | CLEAR CACHE ?

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lindaberg
Newbie

No. When open email it goes directly to list of emails. No options for inbox,sent,etc.

Sent from my Verizon Wireles 4G LTE DROID

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NuDroidUsrr
Specialist - Level 3

lindaberg wrote:

No.  When  open email it goes directly to list of emails.  No options for inbox,sent,etc.

Sent from my Verizon Wireles 4G  LTE DROID

  You cleared the cache and that did not work?

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B33
Legend

Sounds Like a F.D.R. is in Order.!

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lindaberg
Newbie

Not sure what that is?

Sent from my Verizon Wireless 4G LTE DROID

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B33
Legend

Factory Reset.. If you Choose to Do one of these Call Customer Service 1-800-922-0204 option 3 witch is the Technical Dept.  Have them Walk you Through it..

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lindaberg
Newbie

Any easy to just get back to the previous system??? It was so much smoothe r!

Sent from my Verizon Wireless 4G LTE DROID

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Ann154
Community Leader
Community Leader

lindaberg wrote:

Any easy to just get back to the previous system???  It was so much smoothe r!

Sent from my Verizon Wireless 4G LTE DROID

No, you can't revert back to the previous OS. Any method that says it can be reinstalled would involve voiding the phone's warranty and can't be discussed here because of the site's TOS.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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NuDroidUsrr
Specialist - Level 3

lindaberg wrote:

Not sure what that is?

Sent from my Verizon Wireless 4G LTE DROID

A Factory Reset will wipe your phone completely. You will have to set it up just as if you just got it from Verizon, with the exception of things on the SD card. That should be left alone.

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lkk
Enthusiast - Level 3

Major problem since ICS update with my touchscreen keyboard.  Went into retail store, they reset, showed me some tricks.  Screen won't size or landscape properly, then randomly, when phone is laying flat on a table, go into landscape mode.  ICS is definitely promising with a lot of perks, and I've used my smartphones to the max, but no matter what is checked/unchecked/uninstalled/reinstalled or keyboard I'm using.  The phone is a mess.  I've done hard resets before but never anticipated this and by looking at the boards not sure a hard re-set will work.   So much time has been wasted already along with looking like an idiot when a text or email goes through with stuff all over the place, I'm thinking this has to be an update issue.

I press the alarm icon and it dials a favorite, I press my daughter's pic icon to call her and it calls my mother, I press gallery, which is at the bottom selection of icons and it opens Facebook.  I simply cannot use the phone as a smartphone, at all..typing directions into Google Maps or Waze is a nightmare.

Please reply ASAP - the store said hard reset, then call customer service ASAP for replacement was all that was left but...

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lkk
Enthusiast - Level 3

FYI - store did soft reset but now it won't let me reset into safe mode,

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