Insurance issue?

You're freaked out that they won't let you buy insurance for something that's already broken, really?

It's up to the consumer to be sure something like insurance is properly set up and being billed. Used to be that you could set up insurance, wait 30 days then make a claim for damage - even though there are some morals issues with that - IMHO.
I suppose if you were nice, very contrite, begged and pleaded they might take care of you.

rcschnoor

You got the insurance thru someone else other than Assurion(thru Verizon)? Normally, insurance from Assurion is right on your phone bill.

Good point rcschnoor - I was so dumbfounded that they were freaked out about not being able to insure it after it was broken that I missed that connection.

well the hell with this insurance scam. I have insurance on my phone. I have the OMNIA windows phone. I have been very happy with it and have had it for almost four years now. I dropped it the other day and this time it finally messed up the screen. So hey i can get it replaced, i call to make a claim, and i am told that they can't replace it or repair it. My only solution is they can send me a droid. If i wanted an effin droid i would have bought one. i have been waiting patienly fot the new windows phone. They said there hasn't been a replacement for over two years. I asked for a refund for my insurance premiums since they were charging me for a service they couldn't provide, they said they can't do that. blah blah blah. I see a class action lawsuit in the making... HOW MANY PEOPLE HAVE THEY BEEN CHARGING FOR A SERVICE THEY CANNOT PROVIDE

I've got a couple Omnia's and Omnia II's around here somewhere, if you pay shipping I'll send you whichever one. Not doing me any good.

I guess they can't stock every phone forever, you know?

That's a nice Gift Mr. Smash

What am I gonna do with 'em? Hate to see them go to waste. We were donating corporate phones to the women's shelter but apparently they quit taking them or something.

hey bud i really need one of those omnias to get me through the next couple weeks, (removed personal phone # as per ) John R

Message was edited by: Verizon Moderator (M)

To have smash help ya JR you'l need to Follow him and him Follow you and each of ya will have Check allow up in the Actions Box the one with the Red Check that way you guys can swamp info and avoid the Tos

This needs to be addressed out More So ones that are new on here Know were to go and can Contact some one Directly..

ok thank you

Hi Smash, i still need an omnia for work until i can get a new 920. i don't know how you can contact me but here goes again. << Personal information removed to comply with >> . thanks

Moderator Note: To contact another Community member privately, you both must "Follow" each other, and the use the Direct Message feature to send private messages to each other. Please do not post phone numbers or email addresses to the public forum.

<< Message was edited by: Verizon Moderator >>

Hey Jr you still on here If you want i'll send Smash your No,

Ann154

Please don't post your personal information on the public forum. Send it only through the Direct Message system.

Wildman

JR6824 wrote:
They said there hasn't been a replacement for over two years. I asked for a refund for my insurance premiums since they were charging me for a service they couldn't provide, they said they can't do that. blah blah blah. I see a class action lawsuit in the making... HOW MANY PEOPLE HAVE THEY BEEN CHARGING FOR A SERVICE THEY CANNOT PROVIDE

The insurance is so a user wont be without a device when the device gets damaged or lost, since your device is way past its shelf life and the manufacturer no longer supply that device it should be clear you wouldn't be able to get that device replaced with same device so I really do not see where a lawsuit would merit any different outcome.

I am sure that Verizon could work out something to get you back into another Windows device but it may be at a bit of a cost because so many WM devices have been discontinued.

Good Luck on finding a solution... I would call CS and talk to them again for working solution.

unknown

I love how every solution to an issue is a lawsuit. The lawsuit would cost more than buying a brand new phone outright. I'm absolutely flabbergasted that someone thinks that they 4 year old phones to to be in stock and that somehow the lack of having them in stock is basis for a lawsuit. Also if he would read his insurance claim it only promises to replace his phone or a SIMILAR model is his is not available. Of course yet another "I'm a victim of evil Verizon" person that failed to read a contract before he signed it.

JR the only way to get personal info over is in a DM. Send me your contact info and I'll get back with you.

sammadlin

Maybe you should read the question over again, Sir. I went in to Verizon and they looked up my receipt and sure enough, I did request insurance and somehow it didn't go through. I even talked to corporate and they told me it's policy for them to offer me insurance through Verizon and have it come out of my bill and this franchise didn't offer this to me. So after many frustrating phone calls, I got this resolved. I know how important insurance is and that's why I wanted it in the first place. People like you have to turn any question on the internet into an argument. I was just asking if this had happened to anyone else and how they remedied the situation because I was having a hard time getting the help I needed.