Trying to help my sister-in-law with her new phone. If she opens an attachment to an email on her phone, the attachment does not come thru when she opens the email on her computer. What do we need to do to fix this????
jabellen wrote:Trying to help my sister-in-law with her new phone. If she opens an attachment to an email on her phone, the attachment does not come thru when she opens the email on her computer. What do we need to do to fix this????
jabellen wrote:
What email provider do you use? (Roadrunner, gmail, etc) and is there any text where the attachment should be? Is it setup to delete the message on the server once it is read on the phone?
Her work email is roadrunner. The text all comes through to her computer but not the attachment. It is not set up to delete the message once read on the phone.
And if she does not touch the attachment on her phone, she can see it fine in her email program? What email client does she use to read email?
i don't think we tried this. We will do that now.
we just tested and she can see it on her phone. We did not touch the email on her phone this time. she can also now see the attachment on her computer. Her computer email is Windows Live Mail. So it appears to be a setting in the phone I think.
