I had to go to my backup phone, forgotten screen lock password, how do I disable it?
Factory reset.
This is why I use a pass code I can easily remember even if I move from device to device.
Djwdale I have also forgotten my phone's password before so I do want to help you with this. On most devices, after so many attempts it will ask you if you want to reset the device. What make and model phone did this happen on? What happened that you had to go back to an old phone?
AdrienneP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
you can't disable that function.
My daughter was walking and she had it fall out of her pocket and hit the ground, she hasnt been able to turn it on since. She has a DROID TURBO 2 32GB
djwdale, we want her to have a device. Does she have insurance?
LauraL_VZW
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
No, and the person at the Verizon store wasn't a whole lot of help, he didn't even ask if we had an old phone at home
djwdale,
I do apologize that the situation has not been handle properly. We want to make sure that every avenue is explored for you. Do you have a spare device that you can place on that line?
NicoleT_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
