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Marshmellow: USB Ext Storage Access Issue

Verizon recently downloaded the Marshmallow (6.0) OS to my Motorola Driod Turbo 2 phone. Now I can no longer access my external storage mini SD card to download pictures to my computer or upload documents to the phone, When viewing the ext mini SD card, Win 7 Windows Explorer shows both the internal storage as (Internal storage) but the external storage as ( M-oM-^?M-|^UpM-Hh^UJb^J ). When clicked, nothing is displayed, yet when right clicking on 'Properties' for that folder, it displays both the Used & Free space on the SD card. Again, this was never a problem prior to Marshmallow ! Anyone else experiencing this problem ? Any solutions ?

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Verizon_Support

Ski-Bill,

Oh no! Software updates are supposed to enhance your device. I know that I like to transfer my pictures & other media to my computer. Let’s definitely make sure we get this up & running for you. Please see this link http://vz.to/24wxWVg for the steps on how to get this accomplished. Keep me posted on the outcome.

AliciaS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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