Moto Z Force Droid promotion for $15 mo in Jan.

[gidget1959]

Did anyone get a Moto Z Force Droid with a $15 mo payment promotion offered back in Jan.? We did, but now they say that promotion didn't exist, so we are paying $30 mo.

[vzw_customer_support]

Gidget1959, I would be baffled if this happened to me as well. I know how quickly promotions come and go. Let's figure out what happened. We did have a promotion for the Moto Z Force Droid that required a trade-in during January of this year. However, that was only within a specific time frame. What date did you upgrade?

MarcusS_VZW

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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[gidget1959]

The order date was Jan. 26, 2017. I  am talking with Verizon now and the customer rep found the promotion and is sending an email with the information to the promotions escalations department. I am supposed to hear back by the end of the week. The first two reps couldn't find  this promotion, but thankfully this rep did. I hope the escalations dept. gets this resolved so we are only paying $15.00 a month for the device payment as it should have been as soon as we purchased the phone.

If it isn't resolved, our next next step is to ask how much would it be to terminate our service after 22 years of being a Verizon  customer.

I appreciate you responding to my question. Thank you

[vzw_customer_support]

We want to get to the bottom of this. May we ask if you can please send a Private Message regarding this account?

[yarelim_vzw]

gidget1959​, this is not the experience that we wanted you to have when you purchased your phone and we want to make sure that everything gets resolved.  However, are glad to hear that our rep was able to get this matter escalated and are confident that you will hear back in no time. 

Please keep us posted with the resolution.

yarelim_vzw​

[gidget1959]

Thank you and I will keep you posted. At this time, I haven't heard anything.

[Sparkythedog]

I JUST FOUND OUT TODAY AFTER 4 MONTHS OF BEING TOLD THAT JUST NEEDED TO WAIT... THAT I MISSED THE SMALL PRINT TOO.

WHEN I ORDERED I EVEN TALKED TO VERIZON ONLINE AND THEY SAID I WOULD BE GETTING THE DEAL. SO EVEN THE SALES PEOPLE DIDN'T UNDERSTAND THE RESTRICTION.

One of my favorite phones of the year that few have probably entertained is on-sale at Verizon for just $10 per month at the moment. I’m talking about the Moto Z Play, arguably the best of the Moto Z family.

This mid-range Moto Z model was originally priced at $17 per month or $408 if bought out-right. Today, the price is $10 per month, which brings the 24-month total to just $240. Verizon isn’t selling it at $240 without a contract, though, but if you do sign-up for a device payment plan while buying the Moto Z Play, you are getting one of the better phone deals I’ve ever seen.

What’s so great about the Moto Z Play? A lot, actually. Outside of the 5.5-inch 1080p AMOLED display, 3GB RAM, 32GB storage (with SD slot), 16MP camera, Snapdragon 625 processor, “pure” Android experience, and access to Motorola’s Moto Mods line-up, this phone sports the best battery life of any phone ever. Seriously, ever and it’s not even close.

During my testing, this phone’s 3510mAh battery would last two days and I was almost always getting 8 hours of screen on time. I’ve just never seen anything quite like it. Oh, it also has Turbo Charging.

For a mid-range phone, especially at $240, this is an easy recommendation.

NOTE: According to Verizon’s site, the $10 per month price is because they are handing out $7 bill credits each month to make up the difference between $17 per month and $10.

UPDATE: The fine print is now making this deal seem much less appealing and accessible. As you can see in this screenshot, the deal may only be for new customers or new lines and not upgrades. Meh.

IT EVEN FOOLED THE REVIEWERS ON DROID LIFE

[belfast005]

I had a similar experience for moto z purchased in April 2017. No rebate. Endless wasted time with customer service. What bugs me most is that I purchased it through my Verizon online account using 'Upgrade this device'. It showed all the calculations as to what my new bill would be. Live and learn. Take screen shots in future.

[Tramsunder]

I got the promo also I got the Moto Droid Force with the 50% promo in where instead of ,$30 a month with Verizon edge it's $15. Verizon will pay $15 a month credit for 24 months . After 2 months I noticed I was paying $30 instead of $15. I called in after 2 months and the rep applied a $13 credit which should have been for the Moto Z play the Moto Z Force should have been $15. She also advised me I'll see this credit monthly she fixed it. 4 months later I'm now.on my 6 of 24 payments and realized I'm still paying $30 each month instead of $15. I'm on the phone with them now and no one can find this promo.

[vzw_customer_support]

Tramsunder, this sounds as if it was a fantastic promotion. We are glad you were able to take advantage when you did. Were they able to locate the promotion and resolve your billing concerns?

RobinD_VZW

Follow us on Twitter @VZWSupportIf my  response answered your question please click the 'Correct Answer' button  under my response. This ensures others can benefit from our  conversation. Thanks in advance for your help with this!

[Adriemmartie]

I have just recently realized that the exact same thing has happened to me. We even went into a corporate store and were promised this deal and after a year of our contract, I now see that no matter what they were charging us more then we were promised. Not to mention they failed not once, not twice, but SIX times to take off the tablet we had previously received (the tablet that only worked for six weeks mind you). When I finally managed to speak with someone semi competent they informed me that they couldn't / wouldn't refund the money for it. I can not wait to be done with Verizon at this point. Especially since the charger that came with my and my mother's moto z "broke" and they refuse to replace it, so I bought a new one, and that one mysteriously "broke" too. Verizon is all about sneaking in the fees and refusing to do anything within the realm of customer service to fix the situation. So much money wasted because of lies and account notes "disappearing".

[vzw_customer_support]

Adriemmartie as a consumer, I am shocked and disappointed for what you have been through. I expect promotions to be as promised. I can imagine how you are feeling, I would be just as frustrated. So that we can assist, I have sent you a Private Message.

RosanneM_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[kayaknut]

Similar thing happened to us.  Got the promotion was told on the phone it would take a few months for the $15 promotion to kick in, called back after two months and we were still paying $30, was told it may take another month.  Now being told we were one day late with our purchase and do not qualify even though I have proof.  Verizon knows and does this on purpose and figures no one I going to sue since it would cost more to do that than just suck it up and pay.  Won't make that mistake again, Verizon is happy to lose a 20 year customer.

[vzw_customer_support]

kayaknut, your 20 years of loyalty mean everything to us and we would never want to see you leave our Verizon family. We know how important it is to ensure that you have the right expectations for a new purchase and we want to make sure that we're keeping our end of the deal too. We'd be happy to further assist you regarding these purchase details and we've sent you a Private Message to your personal inbox to help. We look forward to working on this together. Please send us a response at your earliest convenience.

SamanthaT_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[kayaknut]

A response was sent to the other email received.  Let me  know if you do not see it.

Andrea [Removed]

personal information removed as required by the Verizon Wireless Terms of Service​

Message edited by Verizon Moderator.

[DALMOR59]

After 3 months I finally got an agent to acknowledge that I should be paying 15, not 30 each month. And, for a few months my billing showed that. Now, my account shows I have a payoff on the original $720. again!

I do have the printed agreement, so hopefully I can get this resolved soon. again! Getting pretty tired of it.

[JOEYIZME]

I'm experiencing the same problem with a Moto Z Force promotion.  45 minutes on the phone with a CSR, and they can't find anything.  But I have screenshots. Sending them to the FCC.  Then going back to Tmobile.

[vzw_customer_support]

JOEYIZME-

Say it's not so! We don't want you to go. It's important to me that we get to the bottom of this right away and I'm terribly disappointed by the amount of time you've already poured into getting this resolved. I sent you a private message to your community inbox, please respond there so I can provide more personalized support.

AmberK_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[kayaknut]

Good luck with that, I had a version person tell me the same thing, saying he really wanted to help to avoid us leaving Verizon. He said he would look into my issue and get back to me, that was almost a week ago and have heard nothing from him. Verizon is a No-Show, making leaving a easier choice everyday.

Andrea

[DALMOR59]

I too have struggled with Verizon to get them to acknowledge the agreement. I do have the agreement in writing, on a Verizon document, but I have tried to get this reflected on my billing online to no avail. I have been given a number for me to call for help with a service rep.

I entered into the agreement in early January, spent bookoo time online chatting about it, maybe 3 times. In May, on the 18th I was assured that I would finally see the credit on my bill, for the $30 monthly I had been paying for 3 months. I did indeed see it finally, but now when I check my payoff balance it again shows the total price of $720, not the $360 of the agreement. Today I took the step of joining this forum. Hopefully when I call I will get some resolution. again.

[vzw_customer_support]

DALMOR59, We're sorry to hear that it has been taking some time to get your billing concerned resolved. We certainly want to help get this resolved. Was this regarding a trade in promotion?

TrinetteW_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!