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Moto Z Force not reading Micro SD card

My moto z force will not read the micro sd card. The card is a kingston XC 128gb class 10 which is recommended for the phone. The card works in every other device i have, so we know the card is good. The phone will read my 16gb class 4 card, but not the 128gb card at all.

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Verizon_Support

SLB63-

I'm a mom who takes way too many photos, so I know how vital it is to have an SD card. I'm on the scene and confident we will get this resolved. How long has this been happening? Has your device ever been able to successfully read the 128GB SD card? What happens when you insert the SD card into the phone, do you see any errors?

AmberK_VZW

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Verizon_Support

SLB63, help has arrived. My goal is to make sure that your device is able to read your SD Card without any issues. Has your phone be able to read this SD card before? Are you getting any errors on the device when you have the SD Card in the phone? Please keep me posted.

KevinR_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

TroyVelie

I have the same problem. Using a 128Gb Samsung Evo, it worked fine when I bought it but now having issues. VLC is able to read all songs I have on it, but Android Photos can't read any photos and File Manager also will not recognize the SD card.

Verizon_Support

TroyVelie -

Losing access to your SD card is never fun. I have a lot of memories on mine as well. Have you attempted to try using the SD on your computer to see if the files can be read? Have you tried a new SD card in the phone to see if it may be an issue with the card reader on the phone?

EricaC_VZW

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TroyVelie

Thanks for the reply. Yes I have tried it in my laptop and the laptop can read everything on the card just fine, all of my pictures, music and Amazon movies that are saved. It seems to be a problem with the phone. I try using the android file manager, or the camera and it says sd card not detected. Would saving things to the PC and reformatting the SD card help or can the phone be fixed/replaced?

The phone internal memory has 10gb free and the SD card has 90gb free (of 120), so there should not be any issue with space.

Troy

sdrolz

I have this same problem. Using a SanDisk Ultra 64GB microSD XC1. My card is formated to be used as phone memory so it cannot be read in a pc without reformatting it first. I would lose all of my music video and pictures if I did that. I do not understand the others that say their cards can be read on a computer unless they did not format the card for their phone to use as memory.

Regardless, this card has been working in my phone for the past 3 months, then just stopped working last weekend. The phone still recognizes the card is there as it see's the extra memory space, but it cannot read the card or anything on it. This is preventing me from taking app updates, any new video or pictures or listening to the 10Gb of music I have saved to the card.

Verizon_Support

We want to make sure that your concern is properly looked into, sdrolz. Concerning your SD Card, is it able to be utilized in another device? Have you tested another SD Card to rule out the possibility of your SD Card becoming faulty?

HarleyE_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

ROSMEH35

I have the same/similar problem with my Moto Z. All my photos are getting stored to internal memory and I can't move them to the SD card. I can see the SD card and the items that are on it already, but cannot seem to move my images to the card. If I select the images and select "Move", it doesn't show the SD card to move to. If I go directly to the SD drive (from Storage), select Move Media, it acts like it's moving the pictures (shows a progress bar and a message to not remove the SD card) but nothing is actually moved.

I had used the SD card in this phone before and also on a previous Samsung phone. I think it was working fine on this phone before. I also see no way to set the SD card as the default storage destination in the camera app (I think I had set it before, or maybe it was only on the Samsung) but I seem to have photos on there that were taken with this phone.

sarahaswift

This has happened to me with 3 different SD cards, and 2 different Z Force phones. Frost time was with a Samsung card after an update, Verizon said it's the SD card even though it worked in every other device and the phone itself for a year before the update. I got a brand new Samsung SD card and the same thing happened a few months later out of the blue. So I got a SanDisk in the middle of August. I just got a replacement Z Force in the mail and when I turned the phone on with the SIM and SD card inserted, same issue with the SD card. Was working fine in the old Z Force. All three cards work in all other devices and laptops. I'm beyond irritated and frustrated.

Verizon_Support

This is not the experience that we want you to have, Sarahaswift. Have you attempted to format the SD Card to see if they work after? I would recommend storing all the content onto another drive and formatting the SD Card. Turn off your phone fully and put the SD Card into the device and power it up. Do you have any applications that can edit your storage in an administrator mode? This can cause errors on the card.

JoshuaT_VZW Follow us on TWITTER @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Tazzsu

I'm on my second (replacement) Motorola Droid Z Force.... and have had this same issue with both phone. Initially I didn't format the (appropriate, high speed) SD card for "internal memory" because right from the beginning both phones said the SD card would not work as internal memory. Of course, each phone proceeded to give a message that the SD card was/is not recognized at some point.

Early on I was able to use the SD card that I spent a small fortune on in other phones or with my laptop. However, one of the times I took it out and checked it on my laptop, finding all to be ok, I reinserted it in my Z Force. It then allowed me (for the 1st time) to format it for internal memory.
WHAT A MISTAKE!! Ouch. Now I cannot use the SD card on anything else because it is formatted for the Droid Z Force.... and can not be changed by another device (if I read that correctly in the phone & Verizon documentation online).

So, I now have an SD card formatted specifically for internal memory for a Droid Z Force, but my replacement Z Force (the same one that formatted it) decided immediately after formatting it that it would no longer recognize the SD card.

Neither phone has recognized the card for more than the first few weeks - if that. While prices have come down quite a bit, I hesitate to run out and buy another card as this seems to be a known issue with the phone from the amount of complaints I've read online. Plus, at this point, I don't know what type of card to buy considering I bought the best I could afford that met, every minimum requirement as well as meeting any "suggestions" or "recommendations". If the minimum was lower than what was suggested or recommended, I went with the suggested/recommended speed, type and/or amount of memory.

I have a SanDisk 128gb Class 10 ...and again... it met all recommendations, suggestions and/or requirements or I wouldn't have bought it.

I got the Droid Z Force primarily for the camera, but now I'm always running out of memory despite dropping the setting for the quality and size of the pics I take.

Dropping the camera settings alone is a bummer. It's worse when I still run out of memory.

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