Motorola XOOM 4G Upgrade - Turnaround Times

After several months of uncertainty, at last TODAY I received my FEDEX package to ship my XOOM tablet to its motherland for a 4G upgrade. I had previously prepared my XOOM for this event by backing up my data and encrypting the device for shipping the same to Motorola; therefore, I was able to ship it back to them TODAY itself with the hope that the 6 business days they say is worst case but maybe we get our upgraded device much earlier. Anyway, I'll keep this forum posted once I am in receipt of my device.

Good Luck to the rest of patient but passionate XOOM owners.

Accepted answers

srajam

Along with my updated XOOM with 4G LTE, Motorola was kind & decent enough to send me a docking station free of charge in a way compensating the wait beyond the original 90 days estimate that was advertised for this upgrade at the time of launch of this product. Thanks Motorola, appreciate your courtesy. Though I feel this upgrade could have been handled in much better fashion by keeping your customer informed of these delays with tentative upgrade date much earlier in the process which could have avoided these heart burns.

All comments

deifan8

I also rec'd my fed exp pkg yesterday; however I do not have an email packing list to enclose - any idea where I can get a copy of my packing list?

srajam

As soon as you registered your device online for the upgrade you would have received an email that details the steps you follow to turn in your device including an RMA # & MEID # of your device. You need to include a copy of that email when you send your device that is what is apparently referred as "packing list"

srajam

Received email from Motorola this afternoon confirming receipt of my XOOM for 4G upgrade. I am hoping its done this week.

deifan8

The only email I have is from Fed Exp with tracking information....it has an RMA number on it but not my MEID number on it.

srajam

Call motorola @ 1-800-734-5870 they could guide you with your shipping

Amjad

Hi Srajam,

I m in Kuwait with my Verizon Motorola XOOM, but I don't have any Verizon number, can I register my device to get 4G upgrade opportunity?

BakerGeckos

I sent mine in on a Friday and Recieved it back the following thursday. Love the speed.

srajam

I see that you had purchased your Tablet in USA and since you bought your tablet from Verizon, I presume its a 3G tablet, That said you can get it updated to 4G LTE. As far as shipping logistics are concerned you might want to check with Motorola for specifics relating to shipping your device from Kuwait. However, if you procured your device outside of Kuwait and/or its non-3G, I am not sure if this 4G update is applicable to you. Hope my response is helpful. Else, you can always call Motorola for assistance, I have included that number in a previous post. Please note that the customer service personnel are being very helpful and I am sure they will resolve your question.

srajam

My device has been shipped by Motorola to be delivered tomorrow after completing the 4G LTE upgrade. Here are some key dates:

1. Date device was shipped: 10/3/2011

2. Date device received by Moto: 10/5/2011

3. Date RMA was processed: 10/6/2011

4. Date shipped back to customer: 10/11/2011

5. Date device received: 10/12/2011

So as you would see it is more than 6 days as they had forecasted while talking about this LTE upgrade. To be fair to Moto, I need to say I have read in this forum few others have received their device within a week. So, moral of the story, time frame for this upgrade "depends"... and not necessarily 6 days.

srajam

lynch2011

After months and months of waiting, and checking all of the Android rumor mills, the upgrade finally came. After reading feedback online about delays and issues, I was reluctant to send my Xoom in, and considered just selling it and getting an IPad 2. HOWEVER... I decided to take the plunge, and sent it in while on a trip out of town.

I assumed it would take them a couple of weeks to get it back to me, and had moved into acceptance. I dropped it off at FedEx on Saturday, they received it on Monday, and sent it back the same day!!!! I got it back on Tuedsay, which was only 4 days after I submitted it! Yahoooooo!!! Works great, and I'm so glad I kept it and sent it in. Now my hubby says he will send it in too.

Plus, I now have a dock I can use at work.

I will remain a Xoom user and anticipate the Xoom 2... but hopefully, not for at least another year!

Thanks, Moto!!!

:smileyhappy:

pjfranklin

Buying (well, bought) a Xoom from a coworker, and figured I'd send it in before getting too attached to the new shiny.

Weds 10/26/11 - Submitted the RMA online

Thurs 10/27/11 - Received box

Thurs 10/27/11 - Sent back same day

Fri 10/28/2011 - Motorola received

Mon 10/31/11 - 4G installed & sent back

Tues 11/01/11 - Received upgraded Xoom

This lines up with what I've heard...and is as short as the process could be, unless they were to perform the upgrade and ship out the same day, or if same-day delivery wasn't out of the question (I say it is).

Now we just need to contact VZW and get the transfer of responsibility completed! :smileytongue: That's right, it seems they'll upgrade a device even if it doesn't belong to you. :smileyvery-happy:

I had wiped it before sending it in. It didn't pop up that it recognized the 4G SIM at all, so I went into settings and enabled LTE. It still wasn't even showing a 3G data connection, let alone 4G, until I bounced the data connection. Then within 30 seconds it showed 3G, then 4G. Speedtest peaked at ~20d/8u.

srheug

It says 6 Business Days. The dates you gave including ship date - rec. date comes out to 7 business days . That seems acceptable to me.