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My new fold5 will not activate

Hi, purchased my new fold 5 on 8/19 and I have been on the phone with customer service / tier 2 for 3 days now and we still can't get the phone to activate. I have been hung up on several times and told to call back at 8pm my time (service closes at 8pm...) Told to wait till tomorrow and it will automatically start working. Been promised a call back and have not received a call back. Can someone help?

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Verizon_Support

We're sorry to read about the issues with your phone. We can help. What troubleshooting has been done on your device? ~Peter

scottaseaver

Besides what was started above, don't seem like much. The zfold5 now no longer shows up in my account when I log in to my computer. They have tried to get the phone an eSIM but to no avail. We have powered both phones off. I have a 3rd work phone, but they can never successfully call it so I have to restart with a new tech every time. Because powering both my old phone and new phone never works.

Verizon_Support

Thanks for getting back to us. Was this on a business account? Are you getting an error message? What does it show when attempting to activate.-Joe

Verizon_Support

It seems like we didn't receive a reply to our last message. If you still need help with your activation, let us know, and we'll be happy to help.

~Freddy

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