My phone just froze!! I cannot power it off !! Its fully charged

sharonlang71
Newbie

My phone is fully charged however is froze and will not allow me to power it off!

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tikibar1
Community Leader
Community Leader

Try holding the volume down and power buttons simultaneously for 15-20 seconds

JayReeves
Newbie

Have you tried removing the battery?

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tikibar1
Community Leader
Community Leader

This thread was posted in the Droid Razr section; those phones do not have removable batteries ,,, my earlier post is an alternative to a battery pull.

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bsnksmom
Enthusiast - Level 1

Thank you! My phone has been frozen since Saturday night and I had no idea how to restart it. Your recommendation worked and saved me a trip to my local Verizon store.

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