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My phone keeps booting over and over again.

ezapp
Newbie
‎04-12-2014 08:04 PM

I tried soft reboot, no luck.  I have been able to finally turn it off...not sure how or why.  Been off for an hour now.  Tried turning on and it does the same thing over and over.  Help please.

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greengrass95
Contributor - Level 2
‎04-14-2014 02:32 PM

Try to clean the cache partition. There are many posts on how to do it, or you can Google it. It has to be done when the phone is off. It should help.

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vzw_customer_support
Customer Service Rep
‎04-15-2014 05:37 AM

Hello ezapp,

Help is just a community post away. The LAST thing that we want is for you to not be able to use your device. May I ask have you tried the steps that greengrass95 posted? Thanks greengrass95. If that didn't work then try a soft reset on the device. Here's a link to the steps on how to do so. http://vz.to/1sGEsGT

Thank you...

ArnettH_VZW
Follow us on Twitter @VZWSupport

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ezapp
Newbie
In response to vzw_customer_support
‎04-15-2014 07:55 AM

yes, and I went to Verizon.  they could not fix it either.  I had to get a

new one.​

Emily

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Message was edited by admin_moderator

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